IBM announced an integrated approach for companies in major industries around the globe to manage their converging business processes, physical and IT infrastructures, networks and assets, and deliver new and improved services known as service management. New IBM Service Management Industry Solutions help companies manage their dynamic infrastructures using a common platform to get the most out of their smart assets, expand their businesses, and improve customer service.
The lines between IT, network operations and business operations are blurring. The physical infrastructure is becoming more instrumented, interconnected and intelligent. Companies are integrating their IT, operations, and business infrastructures to deliver new services and products to their customers, like smart heath care, smart energy grids, and integrated voice and data communications services. While other vendors focus on delivering IT services to users, IBM’s combined service management and industry expertise helps organizations manage the collective sum of their IT, networks, physical assets, enterprise operations, and respective business services within an integrated platform. This approach helps businesses better deliver new services to market while balancing cost pressures with customer demands.
Rising operating expenses, increasing competition, infrastructure complexity and declining budgets strain an organization’s ability to deliver products and services on time and against defined business goals. The cost of a missed software delivery deadline or downtime to business services, such as a retail website that crashes during a peak time or poor video quality of a major sporting event, can be detrimental in terms of competitive advantage and profit loss. IBM’s new service management industry solutions integrate IT and operational assets such as manufacturing robotic equipment, smart meters, radio frequency identification (RFID) technology, point of sale devices, and telecommunications
For more information, visit ibm.com (US)