New Service Product Tames Exploding List of Telecom Services, Suppliers and Contracts to Manage
IBM announces today a new global service, the IBM Telecom Expense Management Service (TEM), to help companies manage the skyrocketing volume and expense of the myriad telecommunications services needed to stay competitive in business.
"Communications, anytime, anywhere, have become increasingly critical to innovation and to the business. As a result, between wireless and wired connections -- a list that includes an ever-expanding array of wired and wireless devices with changing services -- CIOs are faced with the daunting chore of dealing with the labor and infrastructure costs to manage these services and paying too much for expenses that are in error," said Laurence Guihard-Joly, IBM's vice president, Integrated Communications Services.