IBM Business Continuity and Resiliency Services address compliance needs, fuel enhanced service levels
Hong Kong, December 2, 2008 – IBM China/Hong Kong Limited (NYSE:IBM) announced today that Banco Comercial de Macau (BCM), one of the leading banks incorporated in Macau, has selected IBM Business Continuity and Resiliency Services (BCRS) to ensure the stable operation of its computer systems. IBM’s managed services offering will enable BCM to minimise the risk of system failure and meet Macau and Hong Kong regulatory requirements.
BCM’s adoption of IBM BCRS is timely as BCM proceeds to raise its business continuity plan to an international standard. Investment in setting up a remote back-up site for data centre is one of the key initiatives under the Company’s plan to ensure a high quality of services to its customers. The IBM solution also helps BCM avoid negative business impact while at the same time, eliminate the need to dedicate IT resources to manage the back up data center and related hardware and software.
“A solid business continuity plan is critical to provide the utmost levels of service to our customers – whether that’s in terms of response times or providing innovative new services,” said Angela Iu, Deputy General Manager, Head of IT Department of Banco Commercial de Macau. “IBM offers the depth of expertise in BCRS, hardware, software and high availability technology as well as leading management practices that we can trust.”
The IBM BCRS solution was delivered in partnership with Companhia de Telecomunicações de Macau S.A.R.L. (CTM), the leading telecommunications service provider in Macau. IBM and CTM signed an agreement last year to address the market needs for business continuity fuelled by the growing Macau economy. With IBM’s forty years of leadership in BCRS services expertise and data center management practices combined with CTM’s profound knowledge of telecommunications infrastructure these companies provide a complete solution offering consulting, deployment maintenance and management services; Infrastructure Recovery Services; Workplace Recovery Services; Managed Server Services and a data center facility providing 24x7 support and service.
In addition to business continuity, IBM BCRS consultants can address the full cycle of disaster recovery – from planning to management – based on a global best of breed methodologies and technologies.
“As one of the well-respected banks in the market, BCM is setting a benchmark for Macau enterprises that need to be adopting BCRS to meet growing regulatory and customer requirements,” said Tony Fung, Executive, Service Product Group & Solutions, Global Technology Services, IBM China/Hong Kong Limited. “Macau is a dynamic market and we’re excited to be given the opportunity to apply our experience and innovation in business continuity planning and provide BCM with a solution that builds on its existing core technologies and helps to improve their customer relationships.”
IBM BCRS offers a comprehensive, one stop, cost-effective solution for disaster recovery, meeting the growing demand of Macau enterprises that need to adapt quickly to address market growth and IT infrastructure challenges. By deploying a disaster recovery plan with IBM BCRS, organisations can protect critical business functions and manage potential disruptions caused by physical damage of IT infrastructure and facilities during pandemics and natural disasters and potential virus attacks.
About IBM
For more information about IBM Hong Kong, go to: www.ibm.com/hk
About BCM Bank
BCM bank is one of the principal financial institutions incorporated in the Macau Special Administrative Region of People’s Republic of China. Since its establishment in 1974, the bank has been serving its local customers and working for the development of the Territory’s economy by supporting its main infrastructural investment projects and being traditionally involved in the trade finance.
In December 2005, BCM Bank has become a member of Dah Sing Banking Group, a well-established and renowned financial group headquartered in Hong Kong and focusing on banking and insurance businesses. The Bank offers a wide variety of banking and financial products and services to individuals, companies and institutional clients, ranging from deposits and loans to credit cards and insurance solutions, through its local network of 14 branches and other distribution channels, comprising ATM machines, a modern call centre and internet banking.