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Brussels, November 15, 2006 – IBM (NYSE: IBM), the world’s leading information technology (IT) services provider, today introduced a service product and services to help businesses reduce downtime, optimize IT resources and simplify the management of their IT environments.
The new service product, Solution Support for Open Point-of-Sale Service Product, provides retail clients with a single point of contact for support services for their Open Point-of-Sale (POS) solution, which can comprise both IBM and non-IBM products. IBM POS solutions include both payment and information systems which help retailers provide efficient and personalized customer service. These IBM POS solutions are installed in nine out of the top ten worldwide retailers. The new service product is available immediately.
The Solution Support for Open Point-of-Sale Service Product represents the latest step in IBM’s strategy to standardize the delivery of traditional labor-based technology services in a manner similar to the delivery of technology products.
Open POS solutions from IBM incorporate hardware and software built on open standards, pre-tested, packaged and proven for store environments. The new service product is available 24 by 7 and includes a personalized support plan and a unique solution identifier for quick routing to the appropriate service area for resolution.
IBM is also announcing new Managed Support Services today that can help ensure the technical availability of a client’s installed multi-vendor IT environment. The service defines the middle ground between product support and strategic outsourcing.
“IBM’s Managed Support Services provided us with a single escalation point for maintenance services across multiple vendor products,” said YongSeob Jeon, chief information officer of Woori Financial Information Systems, the IT subsidiary of Woori Bank group and Korea’s first total IT outsourcing service company for Woori Bank, KyungNam Bank and KwangJu bank. “It has simplified our billing and service delivery processes as well as reducing our overall costs.”
IBM is a global leader in technical support services, providing solutions to increase availability and simplify management of multi-vendor environments. IBM delivers industry-leading technical support services in three key areas:
- Delivering a portfolio of maintenance and technical support services – From basic problem fixes to end-to-end support, IBM can leverage its comprehensive range of support services to deliver the service an organization needs.
- Simplifying IBM support – IBM offers an integrated approach that provides clients with a single point of contact and accountability for all support needs.
- Resolving issues more quickly – IBM provides end-to-end, proactive support, including fast, direct access to experts, which can lead to faster problem resolution.
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”Building on our strong foundation as the leading support provider, IBM is uniquely positioned to address clients’ changing needs,” said Patricia Gibbs, vice president, Maintenance and Technical Support Services, IBM. “IBM can serve as the single point of contact for support, helping to bring simplicity to the evolving and complex information technology environments that clients are facing today.”
IBM has more than 20,000 highly-skilled technical support professionals ready to service clients in over 170 countries around the globe.
For more information about new service products from IBM, go to www.ibm.com/services/spotlight.
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