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Case studies that provide real-life examples of working solutions within active organisations. Note: Click on the solution area to see the list of related case studies.

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Business Analytics

powerni. your kind of energy Eircom
With over two million fixed-line and mobile customers, just under 5,000 employees and an annual turnover of around €1.5 billion, eircom is one of the largest telecommunications service providers in Ireland.

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powerni. your kind of energy Power NI
IBM Global Business Services® worked closely with Power NI's Power Procurement Business (PPB) to build a set of analytical tools and models which help the company to determine its electricity and fuel hedging strategies. This created a range of analytical models and tools within a tight deadline, enabling PPB to meet the requirements of its new role in the single market. Helped to optimise the management of price- and volume-risk, minimising the chance of financial loss.Considerably reduced the time taken to manage electricity auctions with a custom-designed auction management tool.

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Enterprise BI. Business intelligence HTI
“We couldn’t have got to where we are now without EnterpriseBI’s help. The key to IBM Cognos is the data warehouse, as it’s this that drives the system.”
John Lord, IT Director, Halsall Toys

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Orbital VocaLink builds a high-performance platform for Faster Payments
“IBM WebSphere and Tivoli software, combined with the services provided by Orbital, have made a significant contribution to the success of the Faster Payments project...”
Hussein Badakhchani, Solution Architect and Distinguished Technologist, VocaLink

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Business Continuity

ZURICH Zurich Insurance
In late 2011, Zurich Insurance suffered a major flooding incident at the main office of its General Insurance business in Ballsbridge, Dublin. With the building out of action for nearly four weeks, the company needed to invoke its disaster recovery plan. 120 staff were relocated to IBM’s Damastown Technology Campus. IBM Business Continuity and Resiliency Services provided PCs, phones, parking and catering facilities to help Zurich Insurance continue with business as usual until the Ballsbridge office could be restored.

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UNILINK software Specialised Travel
In common with many smaller businesses, STL’s IT environment had grown organically over time. Relying on five ageing standalone servers meant the company had experienced a number of system failures and had to carry out regular server reboots.

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systems architecture LIMITED Wilkinson
The company has a winning business strategy, but with phenomenal business growth faced some challenges.

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Business Intelligence

Police Service of Northern Ireland (PSNI)
Police Service of Northern Ireland (PSNI) worked with Bidetime, an IBM Business Partner, to build a solution called PRiDE – Performance and Risk in Delivering Excellence – which is based on IBM Cognos Business Intelligence software. The solution centralises information from Northern Ireland’s eight police districts and allows police officers to view both actual and forecasted data about performance and risk.

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KEPAK GROUP. FOOD EXCELLENCE Kepak
The Kepak team worked with ProStrategy Colman, an IBM® Business Partner, to analyse its existing budgeting and planning processes, and re-engineer them using IBM Cognos® Express Xcelerator. The company also uses IBM Cognos Business Intelligence to provide a range of standardised reports.

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Barrachd A.G.Barr obtains rapid insight into brand sales
“Cognos is enabling us to move away from a spreadsheet culture and is giving us a much faster and more flexible way to handle and deliver reporting.”
Alex Short, Finance Director at A.G.Barr

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Collaboration

Irish Dairy Board Irish Dairy Board
IBM provides the Irish Dairy Board with a reliable, scalable, and security-rich communications foundation for enhanced global collaboration. Meeting customer requirements is critical and at the forefront of CIO discussions. Integration technology is essential if companies are going to minimize inventory and optimize on-shelf availability. The IBM solution is sufficiently scalable to meet the future demands of customers and suitably flexible to address corporate growth plans.

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aatranslations AA Translations
”Because we have so many external users the solution had to be very intuitive and we needed everything to be accessible under one roof. Additionally, there had to be a level of security in the systems so that only the right people get to see the files.”
Sonja Kirschstein, a translations

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commerce connections Cocentra
Formed in 2002, Cocentra Limited is a leading independent company working in the Children’s Services sector. With an emphasis on education, Cocentra is a major contributor to the UK government’s Building Schools for the Future initiative – the biggest ever school buildings investment programme.

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THOMAS NORTON. CONSULTANTS LIMITED Unicorn Group
Unicorn Group keeps communication flowing with help from IBM experts Thomas Norton.

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Customer Services

DAWN MEATS The Dawn Meats Group
IBM helps The Dawn Meats Group implement a B2B integration solution that provides secure, reliable connectivity and full visibility into the customer collaboration process.

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RYANAIR. THE LOW FARES AIRLINE Ryan Air
"With IBM, we have their professionalism, we have their IT skills, and their world wide brand in delivering cost efficient IT solutions for rapidly growing companies like Ryanair. They’ve been great to work with, we have a very good relationship and that’s why the kiosk rollout has been so successful. We plugged it in, switched it on and IBM did the rest."
Michael O’Leary, CEO at Ryanair

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Qcubed Limited Boden
Boden supports sector-leading customer service with help from IBM and Qcubed.

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olm SYSTEMS OLM Systems improves customer satisfaction
Social care industry IT application provider OLM Systems adopted an Agile methodology to enhance product quality and customer satisfaction, but needed to automate its software testing processes to keep up with the regular two-week release schedule.

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Red Funnel Red Funnel. Enhancing customer service with Twittering ferries
“...by applying intelligence to information we already generated, IBM is helping us provide a smart service for a minimal investment.”
Jonathan Green, Sales and Marketing Director at Red Funnel

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Specsavers Specsavers
Specsavers puts customer care in focus with in-store touch screens from IBM and CRT.

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UNILINK software Twickenham
To complete the redevelopment, the stadium operator, Twickenham Experience Ltd, recognised the need to replace cash registers in its public concession kiosks as well as its manual inventory and procurement processes, with automated networked systems for point-of-sale, inventory management and procurement.

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Data Management

Agilysys Adam Architecture
As its volume of business grew, Adam Architecture found its ageing IT platform struggling to cope with growing amounts of data.

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Aesica Aesica boosts warehouse efficiency
Aesica wanted to increase the efficiency of its stock management and logistics processes by enabling real-time stock updates and activity monitoring in its warehouses.

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THE CHAMPIONSHIPS WIMBLEDON Wimbledon
Wimbledon enhances the experience for tennis fans, Increasing engagement with augmented reality solutions from IBM. And could the logo be made bigger at the moment I am unable to read the text on the emblem.

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GS1 UK £1 billion savings opportunity for UK grocery industry with analytics and retail expertise from IBM
“We could not have undertaken a project of this scale and complexity in such a short time without the automated IBM Information Server analytical tools, retail industry experience and technical expertise of IBM.”
Gary Lynch, Chief

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Energy Efficiency

ESB Electricity Supply Board
Smart is... being able to optimize the use of electricity across an entire country. Interview with Denis O'Leary, Head of Asset management, Electricity Supply Board (ESB), Ireland.

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Aesica Aesica boosts warehouse efficiency
Aesica wanted to increase the efficiency of its stock management and logistics processes by enabling real-time stock updates and activity monitoring in its warehouses.

View the Case Study (PDF, 696KB)
Watch video (FLV, 26MB, 00:03:15)


REAL SOLUTIONS Dancerace
Dancerace plc develops and supports asset-based lending solutions for companies in the factoring and invoice discounting industries around the world. With sixteen employees, the company is based in Bath and has recently opened an office in Melbourne, Australia.

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Castle computer services. TECHNICAL ESPC
The company has a winning business strategy, but with phenomenal business growth faced some challenges.

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hildebrand Hildebrand solves a key problem in smart metering research
“With help from the IBM Hursley team, we quickly found that Informix TimeSeries could deliver spectacular results…suddenly, energy monitoring for three million homes or more became a practical proposition.”
Clive Eisen, Chief Technical Officer, Hildebrand

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365 iTechnology Kawasaki Motors Europe
Moving to new offices gives businesses the opportunity to rethink the services and systems they use. The chance came for Kawasaki Motors Europe NV when it decided to consolidate its head-office activities into one new building.

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ERP

ST. JAMES'S HOSPITAL St. James’s Hospital
IBM Global Business Services helped St. James’s Hospital implement SAP ERP applications, introducing consistent inventory management practices to streamline operational processes and improve stock control. Enhancements to hospital ward storage replenishment processes were facilitated by the introduction of Pocket PC devices, running SAP GuiXt Mobile. The hospital’s entire SAP application environment is hosted and maintained by IBM Application Management Services (AMS) in Dublin.

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JEGS Jegs
Jegs enhances efficiency and customer service, transforming business processes with IBM® Global Business Services.

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recipharm. good for business Recipharn
Recipharm rolls out SAP in just seven months with the innovative IBM Express Life Sciences Solution.

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IT Optimisation

JEGS City and County Healthcare Group
“Overall, the resilience of our infrastructure has been dramatically improved. We’re seeing perpetual uptime of virtually 100 percent. Performance is excellent too, so we should be able to grow considerably in the near future without any need for further investment in hardware.”— Mark Harrison, Group Finance Director, City and County Healthcare Group.

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Recipharm. good for business Eaga Group boosts performance and supports future growth with IBM and ITPS
“A combination of the high-end industry expertise of ITPS and the business and technical knowledge of our in-house team has resulted in a truly future-proof and resilient solution that will support the business now and in the future”
Graham Tye, Director of IT, Eaga Group PLC

View the Case Study (PDF, 517KB)

Smarter Cities

JEGS Dublin City Council
Employing 6,000 people, Dublin City Council (DCC) delivers housing, water and transport services to 1.2 million citizens across the Irish capital.

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Storage

SUMERIAN Sumerian
Sumerian is a pure play analytics company that specialises in harnessing big data to help businesses manage, optimise and transform their IT environments. accelerates the delivery of sophisticated analytics services They are now achieving consistently fast performance across a wide range of analytical tasks with IBM storage and servers.

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CVSI Haribo enhances its data protection capabilities and enables rapid restores
“With Tivoli Storage Manager FastBack, we now have a comprehensive data protection solution that will keep our systems and data safe even as the business grows”
Kevin Waring, IT Manager at Haribo UK

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recarta. Intelligent IT solutions Intertrust Services gains fast, intelligent and secure storage with IBM XIV
“The benefits of the XIV solution far exceeded our expectations, delivering exceptional performance while significantly simplifying storage planning and management.”
Richard McDermott, IT Director, Intertrust Services

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niu. know how niu capitalizes on mid-market growth with theIBM XIV Storage System
“XIV gave us an immediate three-fold performance increase—and as we add capacity,it will get even faster.”
Steve Bedford, Technical Director, niu

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Virtualisation

art of computing Cochlear
Cochlear discovers new levels of energy efficiency, resilience and scalability with Art of Computing and IBM.

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365 iTechnology Kakira Sugar
Ugandan sugar producer, Kakira Sugar Works (1985) Ltd, is rapidly expanding its operations and commissioned UK-based 365i Technology to design and install a sophisticated IT environment to underpin its growth.

View the Case Study (PDF, 513KB)