IBM Service Management Software and Services

Driving Innovation through Visibility. Control Automation.™

Why IBM

IBM Service Management software delivers the visibility, control and automation needed to deliver quality service, manage risk and compliance, maximize return on investments, and accelerate business growth.

Featured White Paper

This Tool Helps Tune IT to Business Priorities
The IBM Process Reference Model for IT helps you identify areas for IT improvement, align IT with business goal, and upgrade IT management capabilities.

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Spotlight

IBM solutions, based on the Tivoli Process Automation Platform, can help you integrate and automate management solutions -- and reduce costs and complexity.

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Feature: Implementing ITIL Configuration Management is wisdom from the IT trenches

Forrester Research evaluates vendors of service desk management tools and names IBM a leader (575KB)

ITIL best practices can help you deliver top-quality services, and IBM Tivoli service management solution can help make ITIL come to life in your organization (290KB)

The IT Service Management Self-Assessment Tool
Unlock the Value of Service Management

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ITIL and Service Management
IBM has been a contributor to ITIL since the very start – and we can help you make ITIL v3 actionable in your organization.

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IBM Tivoli Unified Process
Plan and implement your Service Management Initiatives, based on ITIL best practices.

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IBM Rational Unified Process
Accelerate software delivery with proven best practices for software engineering.

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Next steps

What do you need to do?
Service management software -- A better way to manage your business.

Service Availability & Performance
Strategic insight and objective information

Service Delivery & Process Automation
Automate with fully integrated processes

IT Asset & Financial Management
Align IT costs with business goals

Storage Management
Reliable access to information

IT Governance
Value, Efficiency and Control

Service Deployment & Lifecycle Mgmt
Operations and development collaboration

Service Assurance for Service Providers
Assure the quality of next-generation services

Collaborate
Participate in the IBM Service Management community

Selecting an IT Systems Management Vendor (Datamonitor)
Datamonitor has developed this Decision Matrix to help businesses select vendors based on their technology strength,reputation among customers, and impact in the market.

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