As our planet becomes increasingly instrumented, interconnected and intelligent, you need effective ways to respond to change and the new opportunities our smarter planet has to offer.
Integrated Service Management can help you and your organization take advantage of these new opportunities by providing the visibility, control and automation needed to design, deliver, and manage differentiated services over a dynamic infrastructure.
IBM offers the service management software, systems, and services that can help you address your changing business requirements and create competitive advantage.
Automate IT service delivery
Automate IT service delivery processes
Do you have the process controls and automation in place to support rapid change?
IBM can help you implement and integrate workflow and processes across organizational boundaries, including lines of business, facilities, production, development, IT operations, security operations, storage operations, network operations to ensure effective control of service deployment and improve
operational agility.
- Automate, integrate and enhance service delivery across the enterprise. Read the white paper to learn more: Enhance service delivery and process automation.
- Optimize the business value of IT services with enhanced service management capabilities with IBM IT Management Consulting Services. Find out more about service management strategy and planning services.
- Improve IT decision making by adopting governance best practices. Learn more about IT governance consulting.
- Design a reliable and efficient IT service management framework aligned with your business objectives. Learn more.
- Implement a comprehensive IT service management solution aligned with your business needs. Find out how.
- Find out how to support efficient, cost-effective server management through a scalable delivery model. Learn more about remote managed infrastructure services.
Improve service availability
Improve service availability and performance
Are you looking for ways to improve service quality and reliability?
IBM can help you assure the availability, performance and integrity of business services and supporting business and IT assets, improve communication with customers, and streamline and automate operational processes for improved service quality and productivity.
Improve operational efficiency
Improve Operational Efficiency
Do you spend too much time on problem determination and resolution?
IBM can help you run your IT infrastructure more efficiently by reducing staff time consumed with problem determination and resolution – increasing productivity across technical resources. IBM offers solutions designed to help midsize companies improve the efficiency, performance, and flexibility of their infrastructures by creating a scalable, dynamic environment that supports the availability and service level objectives of the business.
- Quickly and comprehensively monitor, alert and report on the performance and availability of your key IT infrastructure with Tivoli Foundations Application Manager. Learn more.
- Learn how Tivoli Foundations Service Manager provides SMB focused service desk capabilities through ITIL V3.0 aligned service request, incident, and problem management processes. Click here for more information.
- The midmarket portfolio of storage, security, and availability IT management solutions help ensure a quick return on investment and help meet the most critical business needs of small and midsized businesses. Read the IBM® Midmarket Software Buying and Selling Guide for more information.
- Tivoli Provisioning Managemenr for OS Deployment provides a highly scalable, automated operating system deployment and hardware-independent imaging foundation. Learn more.
- Tivoli Provisioning Manager for Images 7.1.1 supports both physical and virtual hypervisor environments from a single web console. Read more.
- Find out how IBM Express™ Remote Managed Infrastructure Services can help mid-size businesses enable remote monitoring, management and reporting of select IT infrastructure components. Click here to learn more.
Secure your infrastructure
Secure your business data, services, and assets
Are you looking for ways to improve security compliance?
IBM provides a comprehensive portfolio of security, risk and compliance management software, systems and services to meet the challenges of securing a dynamic infrastructure. Our solutions help you cost-effectively manage a secure infrastructure and deliver superior business and IT services with agility and speed.
Manage your IT assets
Optimize your asset management processes
Are you looking for more effective ways to manage your IT assets?
IBM IT asset management solutions help track, manage, and service IT assets efficiently through their entire life cycle by combining the inventory, financial and contract management of IT hardware and software assets. These end-to-end cross-platform IT asset management solutions provide the comprehensive view you need to optimize your IT hardware and software asset management processes, maximize your return, improve staff productivity, and reduce compliance risks.
Manage your smart assets and services
Deliver more value from all your assets
Are you looking for ways to manage smart assets and services more efficiently?
Integrated service management can help you deliver more value from all your assets— traditional IT, physical, and emerging smart assets. IBM enterprise asset management helps you achieve greater efficiency by managing all asset types on a single platform. Reduce costs and increase asset uptime with comprehensive programs for preventive, predictive, routine and unplanned maintenance.
Manage, backup, store and protect your data
Create a resilient storage infrastructure
Are you looking for ways to create a more responsive and resilient storage infrastructure?
IBM offers a comprehensive, flexible storage software portfolio that helps organizations address storage management challenges across the enterprise, including data centers, remote/branch offices and desktop/laptop computers. Learn more about the specific components within the IBM storage software family that can help you create a more responsive and resilient storage infrastructure for your on demand business.
Manage virtualization and cloud
Manage virtual resources and build agility into your operations
Are you prepared to effectively manage and support virtualization and cloud?
Integrated Service Management helps you effectively manage and exploit both established and emerging technologies like virtualization and cloud so you can cost effectively deliver high quality services to all of your customers. Our solutions help you build an infrastructure that scales easily to effectively meet customer needs, fosters rapid innovation and decision making, and provides the agility needed to respond quickly in today's highly competitive environment.
Manage SOA Environments
Manage composite applications and optimize application performance
Are you prepared to effectively manage and support SOA?
To achieve the value of SOA, you need a production environment able to effectively and efficiently manage all SOA components and deliver the necessary quality of service, even if the SOA implementation expands to a federated set of environments. Find out how IBM can help.
White Paper
Deliver smarter products and services by unifying software development and IT operations
Service Management in Action
A weekly Integrated Service Management perspective