Integrated Service Management provides modular solutions for every stage of the service lifecycle.
In order to build market leader capabilities, organizations must find ways to meet rising customer expectations for innovative, quality business services while controlling cost and managing risk. In addition, they must efficiently deploy and manage changes to services and assure the ongoing quality and continuity of services in production.
IBM provides Integrated Service Management solutions for all stages of the service life cycle, aligning architecture, development, testing and operations teams to deliver services with agility. Modular Integrated Service Management solutions enable organizations to
Create a common IT and business service infrastructure focused on organizational goals
Integrate data and workflows across line of business, architecture, development, test and operations.
Accelerate time to value with best practices including ITIL & IBM assets for SOA, development and operations
Incorporate technologies such as cloud and virtualization into your design and delivery process in order to create innovative services
IBM Integrated Service Management provides a comprehensive set of integrations and capabilities to facilitate product and service innovation:
Align your IT with your organization’s priority business service while focusing on business objectives - IBM Global Technology Services – Service Management Strategy & Design Services
Improve planning agility, source code, work item, build management, and project health with IBM Rational Team Concert™
Govern and reuse all types of assets with IBM Rational Asset Manager
Ensure only secure assets & services are allowed into production with IBM Tivoli Change and Configuration Management Database
Identify the presence and cause of system performance bottlenecks with IBM Rational Performance Tester
Help control hardware, software and labor costs by tracking and improving server utilization with IBM Tivoli Composite Application Manager
Automate, manage and tracks the processes between each handoff within the assembly line of software development with IBM Rational Build Forge®
Automate the manual tasks of provisioning and configuring servers, operating systems, middleware, software applications, storage and network devices with IBM Tivoli Provisioning Manager
Unifiy the view of incident tracking and defect management with IBM Tivoli Service Request Manager