Integrated Service Management supports new, innovative services by industry
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IBM delivers Integrated Service Management solutions tailored for specific industries that provide unique value by helping manage IT and business infrastructures across multiple systems and processes to deliver customer centric services. These Integrated Service Management solutions combine IBM’s strength in IT operations with in-depth industry knowledge to address the unique needs of a broad range of industries.
IBM delivers Integrated Service Management solutions that provide unique value by helping manage business and IT infrastructures across multiple systems and processes to deliver new, innovative services by industry. Integrated Service Management offers:
The integration of IT and smart assets to help organizations deliver and manage smart services
A comprehensive portfolio of security, risk and compliance management solutions
Integrated enterprise and IT asset management and work flows tailored to industries
Integrated service desk and support functions that align business and IT
Industry frameworks and IBM expertise on standards, best practices and regulations
What’s New?
- Webcast: Smarter Buildings and Smarter Cities for a Smarter Planet (link resides outside of ibm.com)
- Webcast: Mastering New and Expanding Banking Regulations and Audits with Integrated Service Management (link resides outside of ibm.com)
- Enhanced Banking solutions for streamlining operations to reduce cost, integrating operational risk management and improving customer service delivery.
- Enhanced Chemicals & Petroleum solutions provide monitoring and event management to reduce operating costs and accelerate service delivery
- New Energy & Utilities solutions for monitoring, securing and managing compliance across the IBM SAFE Industry Framework
- New Healthcare solutions for monitoring, security and compliance to improve service quality, increase patient focus and reduce costs
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Featured article
Integrated Service Management for Industry solutions
David Bartlett, Vice President, Tivoli Industry Solutions, IBM Corporation
It is truly astounding! The rate of global economic and technological change in the last few years is unprecedented. The rapidly accelerating pervasive instrumentation and interconnection of the world’s infrastructure, both digital and physical, and the emergence of entirely new ways for businesses to organize, operate and differentiate, is transforming the competitive landscape.