What our customers say
Featured Collateral
- IBM Service Management: Visibility. Control. Automation.
Learn how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value.
- The New Enterprise Data Center Technical White Paper (1.90MB)
- Implementing ITIL Change and Release Management by Larry Klosterboer
- Implementing ITIL Configuration Management by Larry Klosterboer
(Save 35% off and free shipping - newest ITIL book from IBM Press Discount Code - IBM0419 (case sensitive) 35% off retail, expires 6/30/2009)
- Enhance management for multiprotocol label switching networks with IBM solutions
- Buyers Guide: Tivoli Service Management Center for System z (961KB)
- Fact sheet: What is IBM Service Management? (532KB)
- Using ITIL to address the disconnect between development and IT service management teams. (514KB)
- OSS Mediation (Heavy Reading) (73KB)
- Six steps toward assuring service availability and performance. (433KB)
- Improve operational efficiencies through effective management of next-generation networks and services. (221KB)
- How IBM Service Management offers an integrated approach to service management in financial services industries. (Brochure) (153KB)
- Identify and leverage your existing service life cycles (1.14MB)
- Optimize service management capabilities through increased visibility, control and automation. (Brochure) (127KB)
- Communications Service Providers: Improve service quality and enhance the customer experience (IBM white paper) (765KB)
- IT Service Management: Is it too important to leave to the IT department alone? (IBM white paper) (100KB)
Analysts’ reports
- IBM simplifies IT service management to facilitate business and IT convergence(Ovum) (28KB)
- OSS Mediation (Heavy Reading) (73KB)
- Planning and Implementing SOA: Ensuring the Successful Deployment of a Service-Based Approach (Butler Group) (270KB)
- IBM Rational Portfolio Manager (Butler Group technology audit)
- Performance-Driven Software Development (Forrester)
- Selecting an IT Systems Management Vendor (Datamonitor) (240KB)
- The New Face of Service Management: Aligning Business, Development and IT Teams for Strategic Advantage (Macehiter Ward-Dutton) (247KB)
- IT Service Management Vendor Report Card 2006 (Ovum Summit) (585KB)
- Business Needs will Force a Refresh of IT Change Management Policies (Gartner RAS Core Research).
- The SOA Management Landscape: Creating a Dialogue between Enterprise Architecture and IT Operations (ZapThink) (297KB)
- Leveraging Information for Innovation and Competitive Advantage – Hurwitz and Associates (533KB)
Books
- Implementing ITIL Change and Release Management by Larry Klosterboer
- Implementing ITIL Configuration Management by Larry Klosterboer
(Save 35% off and free shipping - newest ITIL book from IBM Press Discount Code - IBM0419 (case sensitive) 35% off retail, expires 6/30/2009)
Brochures
- IBM Service Management: Visibility. Control. Automation.
Learn how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value.
- Fact sheet: What is IBM Service Management? (532KB)
- Increase your service availability and performance with IBM Service Management. (1,75MB)
- Optimize service management capabilities through increased visibility, control and automation. (1,24MB)
- Implementing an infrastructure for fast delivery of high-quality, next-generation communications products and services (719KB)
Buyers' Guides
Customer Stories
- Verizon Business Improves Software Development Governance, Quality, and Customer Satisfaction with the IBM Rational Software Development Platform
- An in-depth survey by Hurwitz Associates explores the experiences of customers of 18 IBM Rational customers who set out to improve their build and release management process
- Service architecture for 3GPP IP Multimedia Subsystem – the IBM and Swisscom proof-of-concept experience
Data sheet
Executive Briefs
Solution Sheets
- IBM Retail Systems Management (914KB)
- Regain control of your storage management environment with solutions from IBM. (562KB)
- Leverage new-generation architectures with innovative service solutions from IBM (Solution sheet) (323KB)
- Help control costs and increase business agility by automating problem resolution across your infrastructure (755KB)
- Address productivity and efficiency by aligning software and service delivery with best practices (293KB)
- How IBM Service Management offers an integrated approach to service management in financial services industries. (Brochure) (153KB)
- Enhance service quality and increase customer loyalty through proactive management of each customer’s experience (1,61MB)
- Rapidly deploy new services with confidence in service quality (218KB)
- Deliver optimal service quality and experience to drive world-class customer satisfaction (723KB)
- Create, execute and manage for quality of next-generation communications services (957KB)
- Address IT costs and streamline operations with IBM service desk and asset management (957KB)
- Gain strategic insight into business services to help optimize IT (452KB)
- Implement a unified approach to service quality management. (344KB)
- Deliver services rapidly while managing the impact of change across the service lifecycle (479KB)
White Papers
- IBM Retail Systems Management. The Critical Component: Remote Management Agent (RMA) (355KB)
- The New Enterprise Data Center Technical White Paper (IBM) (1.9MB)
- Enhance management for multiprotocol label switching networks with IBM solutions
- Using ITIL to address the disconnect between development and IT service management teams (514KB)
- Six steps toward assuring service availability and performance. (433KB)
- Improve operational efficiencies through effective management of next-generation networks and services. (221KB)
- Incorporate Service Management Best Practices in the Service Life Cycle (An IBM white paper) (777KB)
- Coming to Grips with Enterprise IT: Understanding and Leveraging ITIL v3 (An IBM Web article) (54KB)
- Driving Innovation: The Expanding Role of Service Management (617KB)
- Align IT with business goals using the IBM Process Reference Model for IT (528KB)
- IBM Service Management and MRO Software Maximo—synergies, convergence and roadmap. (466KB)
- Improve operational efficiencies and speed applications into production (136KB)
- Transform IT operations with modern, unified asset and service management solutions. (296KB)
- IBM Service Management: Practical solutions for today based on 25 years of continuous thought leadership. (1,35MB)
- Service creation: Meeting the product lifecycle challenge (144KB)
- Establishing portfolio management governance: key components. (271KB)
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Discover How IBM IT Service Management - Entry Points:
- Helps organizations optimize the IT lifecycle spanning development and operations
- Leverages self-managing autonomic technologies
- Helps to monitor and optimize the performance of your information on demand environment
- Business and technology services as a key enabler to meet your quality of service delivery commitments