IBM Service Management

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• Tinker Federal Credit Union increases member satisfaction with intelligent workload automation (WMV, 16.2MB)

  Using an IBM Service Management Solution, Tinker Federal Credit Union has reduced costs by up to $225,000 annually, extended branch hours and increased energy efficiency—all critical in optimizing operations and increasing member satisfaction.

• Improve Visibility and Control over Your Key IT Projects (WMV, 9.1MB)

  by leveraging IBM Rational Portfolio Management and IBM Tivoli Business Service Management solutions.

• Value of IBM Rational Quality Management

  Hear Kim Querner, Rational Quality Management Product Manager, and industry analysts speak about the value of the IBM Rational quality management solutions.

• IBM Service Management - A better way to Manage (WMV, 23.5MB)

  Al Zollar, General Manager, IBM Tivoli Software.

• IBM Service Management in Action (WMV, 58,7MB)

  Lloyd Carney, General Manager, IBM Tivoli Netcool Products.

• IBM Service Management Partner Ecosystem (WMV, 7.16MB)

  delivers solutions, best practices and services to help reduce complexity, cost and manage change effectively.

• The World of Data Protection is Changing (WMV, 6.97MB)

  Terason and Broadleaf Services enhance data security with IBM Tivoli Continuous Data Protection for Files.

• IBM + Belgacom — Shared Objectives and Technology Partnership (WMV, 4.70MB)
• Watch more videos here

IT Service Management - Addressing Customer Questions on Help Desk and CMDB

Learn how market trends are accelerating the need for your business to pursue an IT service delivery approach based on business processes.

• What advantage does the IBM ITSM platform provide?
• How is IBM's ITSM platform different from a service desk platform?
• How does ITSM integrate and leverage your existing IT investments?
• What are the advantages of focusing your IT service management initiative with IBM?

Speaker: Bob Madey, Vice President of Strategy and Market Management for IBM Tivoli Software.

• Watch this video now - 25:53 min (WMV, 55,5MB)
• Transcript of presentation (364KB)