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IBM Service Management

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Podcasts

Featured Podcast

Steps to Integrated Change Management
In today’s competitive environment, organizations need to improve overall software quality, gain control of software projects and reduce labor costs. By integrating software development tools and operational tools, organizations can merge their development and deployment processes into a single integrated initiative that spans the application lifecycle and aligns with business objectives. Adopting an integrated change management process helps organizations address the complex challenges of creating, optimizing, deploying and troubleshooting IT software.

The Tivoli User Group Community: Connecting, Collaborating and Communicating
The Tivoli User Group (TUG) community is truly a global presence, with 97 individual groups around the world and more than 12,000 online members. Organized by location or by product areas, the groups give members the opportunity to share insights and experiences on products and implementations, and to tap a wide variety of unique educational resources from IBM ranging from webcasts to expert speakers. Through its strong support of TUG, IBM gains value too, primarily by learning the likes, dislikes, priorities and opinions of its customer-members – information that can help shape the direction of its solutions and strategies. This podcast tells the TUG story – what the community is all about, how customers can benefit from membership, and exciting new capabilities about to be implemented. For more information, visit www.tivoli-ug.org

Swisscom Calls On IBM Tivoli Netcool Solutions
With nearly four million customers, Swisscom Mobile is the leading mobile communications service provider in Switzerland. Facing rising competition and tougher customer demands, Swisscom Mobile wanted to strengthen its leadership position by improving service delivery across its increasingly complex network infrastructure. But most of Swisscom Mobile’s networks and systems were maintained over individual management platforms, making it tough to maintain a clear, cohesive view of fault, performance and service status across a heterogeneous IT infrastructure. Swisscom called on IBM Tivoli Netcool solutions and now delivers more services, while meeting service levels and managing costs, than ever before.

Speaker: Rene Luyten, manager, Projects and Planning, Swisscom Mobile AG

Deliver Services Rapidly While Managing the Impact of Change Across the Service Lifecycle
To help drive business growth, IT needs to deliver services rapidly and reliably, while managing the impact of planned and unplanned changes. The complexity of services, lack of insight into the impact of a change, increasingly velocity of services, and organizational silos make this difficult. Learn how IBM can help you address these challenges with an integrated change management solution for development through operations, which is aligned to business objectives.

A Key to Better Service
In this IBM Innovations podcast, Dr. Daniel Sabbah, General Manager of the Rational Software division within the IBM Software Group, talks about what he's learned in guiding a group of more than 2,500 employees toward shared goals. Governance is more important than ever in the age of compliance, service orientation and software assembly, he believes. Well-governed software development teams can produce quality software much faster and more reliably than teams that lack strong shared principles.

Host: Dr. Daniel Sabbah

How to Ensure Quality Application Rollouts
Rolling out new or enhanced applications is key to delivering superior services to your customers, both internal and external. But when not handled correctly, application rollouts can be a nightmare, spawning unwanted and unexpected changes to other applications and services that could do lots more harm than good. Learn how to roll out new applications quickly, safely and effectively with processes based on best practices and supported by new automated tools from IBM.

Host: Bob Pickard, IBM Tivoli Marketing
Guest Speakers:
Mike McCarthy, Director, Strategy,
IBM Tivoli Software
Don O’Toole, Director, Market Management,
IBM Tivoli Software

How to Stay on Top of Compliance Requirements
From industry regulations like Sarbanes Oxley to internal business policies, compliance requirements are growing more costly and complex for today's organizations. Plus, failure to effectively manage compliance can result in civil or even criminal penalties. Learn how automating IT and business processes in a sound Service Management approach can help business and IT executives gain control over compliance.

Host: Bob Pickard, IBM Tivoli Marketing
Guest Speakers:
Bob Madey, Vice President, Strategy and Market Management,
IBM Tivoli Software
Luis Rodriguez, Director of Market Management, IT Service Support,
IBM Tivoli Software

As businesses rely more and more on technology to deliver end-to-end business services, we have finally approached a point where continuing to squeeze more and more out of your existing infrastructure in the same old ways just isn’t working any more. Learn how a simple five-step approach will start you on the journey of realizing efficiency and effectiveness through a Service Management approach.

Host: Sid Masuno, IBM Tivoli Marketing
Guest Speakers:
John Gordon, Program Director, Tivoli Strategy and Planning
Kristin Hansen, Manager, Tivoli Netcool Marketing

How to Meet or Exceed Your Service Levels
Service level agreements are the basic obligations that IT makes to its customers. But with infrastructure complexity and customer expectations on the rise, meeting service levels has never been more difficult. Visualizing the infrastructure and understanding the relationships of technology resources to business services are critical to finding and fixing issues before they impact services. Discover how some key IBM Tivoli solutions can help you reach those insights so you can meet -- and even exceed -- your customers’ service expectations.

Host: Bob Pickard, IBM Tivoli Marketing
Guest Speakers:
Zarina Stanford, Director, Brand Marketing and Autonomic Computing,
IBM Tivoli Software
Debbie Langenfeld, Program Director of Planning and Strategy,
IBM Tivoli Software

How to Dynamically Manage IT Change
When you consider that a single IT change can impact critical services in unplanned and unexpected ways, it’s no wonder that change management is becoming more and more critical to business success. Learn the requirements of effective change management, from processes to tools, along with specific automated solutions that can help you dynamically manage change.

Host: Bob Pickard, IBM Tivoli Marketing
Guest Speakers:
Zarina Stanford, Director, Brand Marketing and Autonomic Computing,
IBM Tivoli Software
Debbie Langenfeld, Program Director, Strategy and Planning,
IBM Tivoli Software

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Webcasts

Featured Webcast

IBM Service Management Jams

Each week, hundreds of IBMers, Business Partners, customers and potential customers come together for a discussion of a topic that's relevant to IBM Service Management. The schedule is divided into 4 user role-specific 'tracks', one for each week of the month: Datacenter Transformation, Security and Storage Management, Network and Service Assurance, Enterprise Asset Management and Financial Management. Check the schedule and register today to be part of the Jam.

Jam every Tuesday!

Practical Strategies for Aligning Business, Development and Operations Organizations

Does anyone know the true value of IT? Join author, researcher and IT luminary Neil Ward Dutton in a provocative exploration of the service management discipline: its current state of the practice, future strategic direction, and practical steps you can take to accelerate your own journey to service management excellence.

Create, Deliver & Manage for Quality of Next-Gen Communications Services

Today's services are not only becoming more challenging to manage, they are more challenging to create and deliver with quality and reliability. Join a panel of analyst and IBM experts as they explore the key challenges and solutions for bringing new, high-quality, next-gen communications services to market quickly by integrating service creation, service execution, and service assurance.

Quality at the Crossroads: Bridging the Business, Development and Operations Divide

What does service quality management look like in a post-Web 2.0 world? How are organizations rethinking their approach to quality management? This Webcast features a panel of experts who will share insights into the latest direction of software and service quality management, and take away practical tips and techniques to help you make quality a responsibility shared across the enterprise.

ITIL v3 and the Evolution of Service Management

ITIL version 3 has just been refreshed to reflect current best practices for service management. CoBIT v4.1 has just been refreshed and ISO IEC 20000 is undergoing a revision with a proposed part 3 right now. IT organizations need an approach to service management that can leverage ITIL, CoBIT and ISO while maintaining their focus on business value. This webcast will provide insights into each framework; a customer perspective on their approach to leveraging ITIL; and IBM’s approach to service management, including its role in driving the convergence of these frameworks.

Controlling Change Disruption in the Service Cycle

Customers are faced with an increasing number of change requests that have to be implemented quickly. At the same time, they need to manage the impact of these changes form a business, development and operations view. They need to deploy new service rapidly, without causing disruptions. This Web seminar features a panel of experts who will discuss key considerations for controlling change disruption in the service lifecycle, such as integrated change management processes and solutions.

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