IBM Service Management

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• IBM Software Downloads

IBM has developed several powerful tools and resources to help get your IBM Service Management initiative on track and improve its success and effectiveness.

• IBM Tivoli® Unified Process Tool

  While best-practice frameworks like the IT Infrastructure Library (ITIL) are excellent resources for describing what an IT organization should do to improve efficiency and effectiveness, they are less clear on how to do it. ITUP is a free, downloadable IT Service Management reference model that adds prescriptive and descriptive process content to make best practices more actionable.

• IBM Service Management Self-Assessment Tool

  One of the toughest challenges in IBM Service Management is determining where to start and focus your organization's efforts. This free online tool guides you through the process of identifying priority areas for improvement. The quick, easy-to-use assessment provides you with useful reports and insights based on best practices in the areas of process importance, capability, automation, and governance.

• IBM Tivoli Unified Process Composer (ITUP Composer)

  ITUP Composer is the product version of the IBM Tivoli Unified Process. It is an ideal, cost-effective starting point for organizations looking to implement IT Service Management best practices and document their operational model. Unlike ITUP, ITUP Composer contains a content library that can be customized, extended, and then published with the tools included in the product. ITUP Composer also contains process content that's significantly more granular – decomposed to the task level – which is needed to provide actionable operational guidance to staff.

• IBM Tivoli Open Process Automation Library (OPAL)

  OPAL is a fast, easy to access and comprehensive online catalog which contains over 400 IBM Tivoli and Business Partners Product Extensions including: automation packages, integration adapters, agents, documentation and supporting information.

• IBM Service Management Industry Solutions – Industry Modeler Tool

  is a Flash-based self-assessment quiz to show you what IBM has to offer particular industries.

• IBM Rational Method Composer

  IBM Rational Method Composer is a flexible process platform containing processes and tools for use in multiple business and IT dimensions. IBM Rational Unified Process®, RUP®, is process-guidance content included in the Rational Method Composer framework that delivers proven best practices for software delivery in a configurable architecture. IBM Rational Method Composer allows you to easily customize RUP. It enables you to select and deploy only the process components you need for each stage of your project, and then publish it through the Internet.