Overview
Integrated Service Management for Travel and Transportation enables foundational capabilities of visibility, control, and automation that help companies drive toward asset optimization, achieve greater safety & security, improve operations control systems and transform reservation systems.
Integrated Service Management for Travel & Transportation empowers companies to deliver innovative service capabilities by:
- Improving reliability and availability of transportation assets through holistic tracking, managing and maintenance of all asset types
- Managing performance and reliability of complex assets
- Facilitating safety initiatives and compliance with industry regulations
- Providing real-time monitoring of transportation IT and physical infrastructures
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Featured Solution Brief (PDF, 307KB)
Integrated Service Management for Travel and Transportation
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IBM Solutions for Smarter Transportation
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Asset and Service Management for Smarter Transportation
Asset Optimization
Asset intensive organizations depend on physical assets to deliver goods, passengers and services to the marketplace. From rolling stock to aircraft to fleet vehicles, each of these assets must be tracked, managed and serviced to deliver optimal value and support critical business functions.
Rolling Stock Asset Management
Integrated Service Management solutions enable greater visibility and better control of assets while achieving higher levels of asset performance through increased availability and reliability.
- Enterprise Asset Management helps clients achieve greater efficiency by managing all asset types on a single platform
- White Paper: Integrated Service Management to enhance rail operations
- Video Demonstration: IBM Asset Management for Transportation
- Customer Case Study: Taiwan High Speed Rail – keeping passenger safety at the forefront
Aircraft Maintenance Repair and Overhaul (MRO)
Integrated Service Management solutions streamline processes and reduce flight delays associated with fleet maintenance and repair while automating regulation compliance processes and better managing the supply chain process.
- Enterprise Asset Management helps clients achieve greater efficiency by managing all asset types on a single platform
- White Paper: IBM Configuration Management Solutions - effective configuration management for complex assets
- Solution Brief: Maximo Asset Configuration Manager – better manage configuration data for complex assets (PDF, 633KB)
Linear Asset Management
Integrated Service Management solutions help to develop a unique continuous or linear asset management approach to support the critical infrastructure of asset intensive and highly regulated industries with linear assets.
- Asset Management manages all asset types on a single platform
- Solution Brief: Better manage your linear assets with IBM Maximo Linear Asset Manager (PDF, 194KB)
- Customer Reference: Tube Lines takes stock of its assets with IBM Maximo Asset Management
Fleet Management
Integrated Service Management facilitates improved management of fleet assets and organizational workloads to increase labor utilization and asset reliability.
- Enterprise Asset Management helps clients achieve greater efficiency by managing all asset types on a single platform
- Optimization Solutions for Travel and Transportation to help get the most value from assets with scheduling technology
- Solution Brief: Fleet Optimization for Travel & Transportation (PDF, 105KB)
- Brochure: Fleet Optimization with IBM Maximo for Transportation (PDF, 958KB)
IT Asset Management
Integrated Service Management solutions help to reduce the cost of IT assets through the lifecycle and get the best return on the systems used to manage all assets, while making sure that service levels and customer satisfaction are improved.
- IT & Software Asset Management helps provide the information required to track, manage, and service IT assets efficiently through their entire life cycle by combining the inventory, financial and contract management of IT hardware and software assets
- Tivoli Asset Management for IT cost effectively manage the life-cycle of your assets
- Demonstration: IBM Tivoli Asset Management for IT
- Brochure: Address IT costs and streamline operations with IBM service request and asset management solutions (PDF, 818KB)
Carbon and Energy Management
Integrated Service Management solutions help start “Greening Travel & Transportation” with a focus on energy usage and support for more eco-friendly operations in the data center and beyond.
- Energy Management — Manage and maintain the lifecycle of assets and optimize power efficiency
- Carbon Footprint Optimization - Build a green supply chain to minimize costs and reduce environmental impact
- Solution Sheet: Manage energy consumption across your infrastructure with IBM Service Management Solutions (PDF, 189KB)
- Whitepaper: Greening the data center with IBM Tivoli software: an integrated approach to managing energy
- Whitepaper: Realizing the value of the green data center by integrating facilities and IT
- Recorded Demo: This Green IT - Datacenter Efficiency demo shows how the integration of facility, asset and IT resource data can improve Green Data Center management by using IBM's Green service management solution
Operations Control Systems
Transportation organizations need to improve operational effectiveness and reduce environmental impact. This is enabled by predicting demand and optimizing capacity through integration of data, better planning of routes, schedules, load plans, facilities, crews and equipment.
Rolling Stock Optimization
Integrated Service Management solutions enable more efficient use of resources to realize significant savings through increased operational efficiency.
- Enterprise Asset Management helps clients achieve greater efficiency by managing all asset types on a single platform
- Optimization and Analytical Decision Support Solutions to make smarter decisions, faster with optimization technology
- White Paper: Integrated Service Management to enhance rail operations
- Video Demonstration: IBM Asset Management for Transportation
- Customer Case Study: DHL Express standardizes with business intelligence
Schedule Optimization
Integrated Service Management solutions enable quicker response to change to maximize use of resources and assets.
- Event Consolidation and Network Management to deliver service management innovation
- Optimization Studio to speed development and deployment of optimization models
- Video Demonstration: IBM Business Service Management
- Brochure: IBM Software Service for Netcool Products (PDF, 147KB)
- Customer Case Study: SBB – Leverages rail system and network transparency to keep trains on schedule
Safety and Security
Through world-class solutions that address risk across the enterprise, IBM helps transportation organizations build a strong security posture that helps reduce costs, improve service, and manage risk.
Secure Operations
Integrated Service Management security solutions deliver the visibility, control and automation transportation organizations need to achieve identity and access control along with data and application security.
- Security, Risk and Compliance Management — meet the challenges of securing a dynamic transportation infrastructure
- Solution Sheet: Identity and access assurance (PDF, 638KB)
- Solution Sheet: Address the PCI Data Security Standard with IBM Tivoli Security Information and Event Manager (PDF, 1.02MB)
- Flash Demonstration: Data and application security
- Case Study: Queensland Motorways leads the way to intelligent traffic management
Comprehensive Availability & Performance Monitoring
Solutions to provide customers with visibility, control and automation of all aspects of managing the availability and performance of infrastructure, applications and business services.
- Network and Service Assurance — Ensure critical services are performing to the highest standards
- Service Availability and Performance Management — Manage the availability and performance of your infrastructure, applications and business services
Service Delivery & Process Automation
Solutions to provide customers with visibility, control and automation of all aspects of the IT service delivery and support lifecycle.
- Service Delivery and Process Automation — Lower cost and reduce error by automating change, configuration, provisioning, release and asset management tasks
Storage Management
Storage solutions provide customers with visibility, control and automation of all aspects of protecting data, managing storage infrastructure and resources, and controlling the information lifecycle.
- Storage Management — Create a more responsive and resilient storage infrastructure
Reservation Systems
Reservation and ticketing systems for airlines, passenger rail, and hotels need to provide for growth, flexibility and choice. This is enabled by providing a single view of the customer across all channels and touch points, while maintaining confidentiality, integrity and protection of user data.
Reservation Systems Modernization
Integrated Service Management delivers the visibility, control and automation transportation organizations need to provide efficient and compliant systems access for the right people to the right resources at the right time while managing all aspects of the availability and performance of infrastructure, applications and business services.
- Identity and Access Assurance administers, secures and monitors user access to resources and provides compliance auditing
- Network and Service Assurance — Ensure critical services are performing to the highest standards
- Service Availability and Performance Management — Manage the availability and performance of your infrastructure, applications and business services
- Video Demonstration – IBM identity and access management
- Brochure – Optimizing availability and performance (PDF, 386KB)