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Retail

Funny, it doesn't look like an IT department. Integrated Service Management is the difference between your technology's success and your business's success.

Overview

Integrated Service Management for Retail enables the foundational capabilities of Visibility. Control. Automation.™ that help retail enterprises design, deliver, and manage high-quality, innovative services across the retail service chain while managing costs and risks.


Integrated Service Management for Retail empowers companies to deliver innovative services and capabilities by:

  • Improving reliability and availability of all IT and non-IT assets through real-time tracking, managing and maintenance
  • Improving real estate and construction processes to increase revenue and reduce occupancy and operating costs
  • Providing visibility and control to support a compliant, secure and responsive retail environment
  • Securing enterprise networks, providing identity and access management to critical applications and cardholder data and continuous monitoring of risk and compliance
  • Offering flexible, scalable and cost effective cloud computing solutions that can accommodate peak period processing demands

Featured Solution Brief

Integrated Service Management for Retail (PDF, 142KB)

Featured Case Study

The Book People Saves Time and Boosts Availability (PDF, 564KB)

Featured White Paper

The Case for Making Retail Smarter

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Real Estate and Facilities Management

.Real Estate and Facilities Management (link resides outside of ibm.com) from IBM delivers reliable outcomes - improved real estate and construction processes, improved management of real estate leases, construction costs and facility management to reduce occupancy and operating expenses; and increased brand value through reduced environmental impacts.

Real Estate Management (link resides outside of ibm.com) provides the necessary capabilities to effectively improve operational performance by increasing portfolio flexibility, revenues and reducing costs.

Project Management (link resides outside of ibm.com) improves complete enterprise-wide project and program management to ensure efficient, cost-effective delivery of construction and renovation projects.

Facility Management (link resides outside of ibm.com) increases the utilization of valuable real estate assets through the use of advanced space planning, space management and move planning.

Maintenance Management (link resides outside of ibm.com) improves energy efficiency and extends the life of critical building equipment by improving the effectiveness and efficiency of preventive and corrective maintenance.

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Endpoint Management

.Endpoint Management is a centralized and automated platform that provides visibility and control to support a compliant, secure and responsive retail environment at a reduced cost. The solution can manage hundreds of thousands of endpoints regardless of location, connection type or status thereby reducing management complexity and cost, increasing accuracy, and boosting IT staff productivity.

Control for Retail Environments

This solution’s centralized and automated capabilities for distributed end-point management provide visibility and control to support compliant, secure and responsive retail environments.

Patch Management is a quick and effective way to assess, deploy and manage a constant flow of patches for heterogeneous retail environments. The solution delivers easy-to-manage, quick-to-deploy patch management capabilities among distributed endpoints, reducing business risk, costs, complexity and time while enhancing security.

Security and Compliance lends visibility and enables enforcement and protection to complex and distributed environments in real time. The security and compliance module is an easy-to-manage, quick-to-deploy solution that supports security among distributed endpoints, reducing costs and complexity of management while increasing business agility, speed to remediation, and accuracy.

Power Management delivers an easy-to-manage, quick-to-deploy solution that supports comprehensive power control among distributed endpoints - hundreds of thousands of endpoints - regardless of location, connection type or status, reducing energy usage and costs while avoiding disruptions in systems management.

Core Protection protects a retailer’s technology and business risk with an automated and easy-to-use solution that detects and removes malware before it can exploit vulnerabilities thereby reducing the business disruptions that can result from attacks on endpoints.

Lifecycle Management provides centralized, automated, customizable capabilities that help users see and update systems, and remediate issues with continuous management, enabling IT to maintain service levels and focus on critical issues.
Delivers comprehensive real-time visibility into the state of endpoints and gives administrators advanced functionality for managing those endpoints.

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Security and PCI Compliance

.Threats to the enterprise come from all areas of the business and they challenge the ability to innovate and collaborate. Security, Risk and Compliance Management Solutions from IBM is trusted by hundreds of retail organizations worldwide to reduce their risk exposure across all areas of the business including its people, data, applications, network and endpoints, and physical infrastructure.

Security and PCI Compliance for Retail

The IBM Security and PCI Solutions for Retail offerings aim to address and manage the multiple dimensions of security across people and identity, data and information, application and process, IT and network, and physical infrastructure. By helping retailers meet basic challenges, Security and PCI Solutions from IBM transform the store into a foundation for productive and secure interactions, transactions and compliant data.

Identity and Access Management enables organizations to provide authorized user access to systems and provide efficient management of the entire identity lifecycle.

Application Security helps organizations manage end-to-end Web application security that pre-emptively find and remediate vulnerabilities, block attacks in real-time, and granularly control access to applications.


Compliance Management includes services, software and hardware that assist enterprises in addressing the complexities and growing costs of IT security risk management. Compliance management support covers a wide range of industry and governmental regulations and standards including PCI and HIPAA. 

Physical and IT Security Solutions from IBM offer comprehensive physical and IT infrastructure security solutions that enable enterprises to protect against threats to their networks, servers and endpoints thereby ensuring business continuity and enabling cost-effective processes, while supporting compliance and risk.

Data and Information Security Management enables collaboration while managing risk with an approach that balances availability versus the confidentiality of data. Information is at the heart of businesses, and organizations today face many challenges trying to safeguard it. IBM data and information security solutions deliver comprehensive capabilities for data protection and access management that can be integrated to help address information lifecycle security across the enterprise.

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Cloud Computing

.Cloud computing is a new model of consuming and delivering IT and business services. It enables users to get what they need, as they need it—from advanced analytics and business applications to IT infrastructure and platform services, including virtual servers and storage. It can provide significant economies of scale and greater business agility, while accelerating the pace of innovation.

Cloud Computing for Retail

Retailers constantly strive to improve efficiency and reduce cost. As retailers add new capabilities and enter new market segments, the challenges of complexity and cost of managing their IT increase; so does the volume of data and demand on increased computing power. Cloud computing for retail can reduce the IT costs of managing existing and new systems.

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Enterprise Asset Management

.Enterprise Asset Management software unifies comprehensive asset life cycle and maintenance management on a single platform. This asset management software provides insight for all of your enterprise assets, their conditions and work processes, for improved planning and control.

Building Management and Facility Optimization can make buildings environmentally and economically smarter by using less water and energy, producing less waste and by creating operations that are efficient, accountable and fully utilized. Through integration of energy and asset management, smarter buildings can provide lower operating costs, reduce energy usage by up to 40% and reduce building maintenance cost by up to 30% while saving up to 30% of water usage.

Energy Optimization can help retailers identify, analyze, measure and respond to energy use for improved overall efficiency in the retailing of goods and services, controlled costs and improved margins. The energy performance management solution is all about a predictable energy cost reduction for store environments that also helps retailers create a green brand that attracts consumers and grows the business.

Asset Management for IT helps retail organizations enable effective management of the IT asset lifecycle, to lower cost, mitigate license compliance risk, and better align IT with business goals.

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