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Healthcare & Life Sciences

Funny, it doesn't look like an IT department. Integrated Service Management is the difference between your technology's success and your business's success.

Overview

Integrated Service Management for Healthcare enables foundational capabilities of visibility, control, and automation that help organizations drive towards improved safety and quality of care, process efficiency, and patient and member satisfaction.


Integrated Service Management for Healthcare empowers organizations to deliver innovative service capabilities by:

  • Enhancing safe and secure asset management and extending asset longevity through greater control and visibility of all types of assets
  • Reducing the possibility and impact of vulnerabilities, reducing support costs, and providing robust business continuity services through reliable management of healthcare infrastructure
  • Enabling the secure delivery of healthcare services through efficient and compliant access
  • Providing real-time monitoring of healthcare IT and physical infrastructures
  • Managing risk and addressing regulatory compliance


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Healthcare Providers

  Asset Management for Hospitals
  Integrated Service Management solutions enable greater   visibility and better control of hospital assets while achieving   higher levels of asset performance through increased   availability and reliability.


Service Management for Hospitals
Integrated Service Management solutions reduce the possibility and impact of vulnerabilities with more reliable management of hospital infrastructure. The consistency of platforms reduces support costs and the backup/restore capabilities provide robust business continuity services


Regulatory Compliant Clinical User Access
Integrated Service Management solutions helps provide a responsive and efficient user experience to support enhanced care giver productivity and satisfaction, while helping you protect patient information


Real Time Asset Location
Integrated Service Management solutions provides complete visibility of a hospital’s total enterprise assets in real time and enables an organization to improve asset utilization and employee productivity by providing the current location of existing resources.


Electronic Health Record Management
Integrated Service Management solutions help visualize the health of all critical information, manage the confidentiality, integrity and availability of health information storage, and enable security and compliance management


Enterprise Service Bus for Healthcare
Integrated Service Management solutions help in monitoring and management of interfaces for a highly scalable, manageable, fault tolerant healthcare solution.


Enterprise, Patient & Clinical e-Views
Integrated Service Management solutions help in reduced cost for customer service and higher patient satisfaction, and Clinician time savings for greater effectiveness, reduced errors

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Health Plans

  Service Management for Health Plans
  Integrated Service Management solutions reduce the   possibility and impact of vulnerabilities with more reliable   management of infrastructure. The consistency of platforms   reduces support costs and the backup/restore capabilities   provide robust business continuity services.


Enterprise Asset Management
Enterprise Asset Management solutions use IT cost management, governance and visibility of your assets to manage their lifecycle, maintenance and support.


Storage Management
Storage solutions provide customers with visibility, control and automation of all aspects of protecting data, managing storage infrastructure and resources, and controlling the information lifecycle.
Storage Management — Create a more responsive and resilient storage infrastructure


Carbon and Energy Management
Integrated Service Management solutions help start “Greening Organizations” with a focus on energy usage and support for more eco-friendly operations in the data center and beyond.

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Life Sciences

  Life Sciences Asset Management
  Integrated Service Management solutions provide visibility of   all assets critical to the performance of the business,   enterprise-wide, in close to real-time and help in regulatory   compliance.


Storage Management
Storage solutions provide customers with visibility, control and automation of all aspects of protecting data, managing storage infrastructure and resources, and controlling the information lifecycle.
Storage Management — Create a more responsive and resilient storage infrastructure


Real Time Asset Location
Integrated Service Management provides complete visibility of a life sciences organization’s total enterprise assets in real time and enables an organization to improve asset utilization and employee productivity by providing the current location of existing resources.

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Resources