Energy and Utilities

Integrated Service Management for Energy and Utilities provides foundational capabilities of visibility, control, and automation that help utilities manage intelligent meter networks, mitigate security risk, and optimize work and asset lifecycle management.

Integrated Service Management for Energy & Utilities solutions empower companies to deliver innovative service capabilities that:

• Optimize plant, distribution and meter asset lifecycle decisions including procurement, deployment, operation, maintenance and disposal
• Monitor and Manage complex smart metering networks with topology mapping, alarms & events management, root cause analysis & problem management, and change & configuration management.
• Mitigate threats and vulnerabilities with a centralized security approach across all business domains.
• Compliance with regulatory and operational risk mandates

Solution Brief:
Integrated Service Management for Energy and Utilities - Enabling infrastructure transformation (PDF, 354KB)

Featured brochure:
The IBM Solution Architecture for Energy and Utilities Framework (PDF, 408KB)

Featured news:
Energizing Service Management for Utilities: The IBM SAFE Framework

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Integrated Service Management for Energy and Utilities Video
Learn how Integrated Service Management for Energy and Utilities is helping manage intelligent meter networks, mitigate security risk, and optimize work and asset lifecycle management through improved visibility, control, and automation.
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The IBM Intelligent Metering Network Management solution helps utilities manage complex networks and IP enabled devices deployed to support smart grid and smart metering projects.

• Solution brief: IBM Intelligent Metering Network Management (PDF, 1.11MB) Monitor and control your smart grid infrastructure
• Video: IBM Intelligent Metering Network Management Overview
• Video Demo: IBM Intelligent Metering Network Management
• White paper: Empowering intelligent utility networks with visibility and control (PDF, 1.22MB) IBM Intelligent Metering Network Management software solution provides capabilities to collectively manage many linked devices with a highly complex flow of information for utilities deploying advanced smart grid and smart metering networks.
• White paper: Integrated Service Management for the Intelligent Utility Network (PDF, 588KB) One of the key challenges facing the industry is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future.
• Webcast: Monitor & Manage Smart Metering Networks Utilities need to leverage advanced technology to increase visibility, control, & automation across this advanced metering infrastructure including…
• Client video: CenterPoint Energy Improving insight into energy distribution

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As utilities implement smart grid initiatives, the prevalence of IP-enabled and other networked devices on the distribution and transmission network is a new and evolving security risk. Security solutions for smart metering from IBM address traditional security challenges and new exposures with tools for identity and access management, business-based security policy management, regulatory compliance and risk management.

• Solution brief: Security solutions for smart metering from IBM (PDF, 247KB) A proactive and integrated security approach
• Launchpad: IBM Security Solutions for the Smart Grid This menu interface provides a high-level overview of the security challenges in Energy & Utilities, security solution demonstrations to address security challenges, expert perspectives regarding security in E&U and resource links for the IBM Security Solutions portfolio of offering for securing the Smart Grid.
• Solution brief: IBM Rational security solutions for energy and utility companies (PDF, 292KB) Application security for risk reduction and regulatory compliance for utilities building the smart grid
• White paper: IBM end-to-end security for smart grids (PDF, 749KB)
• Security, Risk and Compliance Management: Comprehensive security for a dynamic infrastructure

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Integrated Service Management solutions from IBM enable effective work and asset management for plant, transmission and distribution in water, gas and electric utilities.

Enterprise Asset Management
Integrated Service Management solutions enable greater visibility and better control of assets while achieving higher levels of asset performance through increased availability and reliability.

• Brochure: Utilities improve efficiency with enterprise asset management (PDF, 742KB)
• IBM Maximo Industry Solution for Nuclear Power Manages the life cycle of assets across nuclear plants and fleets by streamlining and automating key asset management processes.
• IBM Maximo Industry Solution for Nuclear Power Manages the life cycle of assets across nuclear plants and fleets by streamlining and automating key asset management processes.
• Smarter Buildings Through enterprise asset management, building owners, operators and facility managers can improve enterprise asset performance to reduce energy, increase space utilization and minimize the environmental impact of their buildings in a sustainable, cost effective manner.
• Solution brief: : Adopt an approach to managing assets that can support the nuclear renaissance (PDF, 388KB)
• Solution brief: Achieve greater efficiency in asset management by managing all your asset types on a single platform (PDF, 396KB)
• Solution brief: Better manage your linear assets with IBM Maximo Linear Asset Manager (PDF, 196KB)
• White paper: Asset Management in the Utility Industry (PDF, 1.69MB)
• Demonstration: IBM Tivoli Maximo Asset Management: Getting to Problems Before They Get to You
• Case study: DTE Energy unlocks synergy and gains flexibility with common, integrated business processes
• Case study: Meridian Energy manages the maintenance of nine power stations with IBM Maximo software (PDF, 122KB)
• Case study: Lower Colorado River Authority expands throughout Texas with IBM Maximo solution
• Case study: International Power fuels growth with IBM Maximo asset management (PDF, 280KB)

IT Asset Management
Integrated Service Management solutions help to reduce the cost of IT assets through the lifecycle and get the best return on the systems used to manage all assets, while making sure that service levels and customer satisfaction are improved.

• IT & Software Asset Management helps provide the information required to track, manage, and service IT assets efficiently through their entire life cycle by combining the inventory, financial and contract management of IT hardware and software assets
• Tivoli Asset Management for IT cost effectively manage the life-cycle of your IT assets
• Demonstration: IBM Tivoli Asset Management for IT (Video Duration, 00:12:58) cost effectively manage the life-cycle of your IT assets
• Solution Brief: Efficiency, security and compliance for energy and utility environments (PDF, 369KB) IBM Tivoli Endpoint Manager, built on BigFix technology, is a comprehensive and efficient solution for managing the energy and utilities IT asset ecosystem.
• Brochure: Address IT costs and streamline operations with IBM service request and asset management solutions (PDF, 818KB)

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Mitigate operational risks.

Turn regulatory compliance into service excellence.

• Solution brief: Monitor compliance efforts and drive efficiency with integrated work and asset management (PDF, 272KB)
• Case Study: Massachusetts Water Resources Authority This wholesale water and sewer services provider used IBM Maximo software to manage $7 billion in production, facility and fleet assets for much greater efficiency and ability to quickly create compliance reports.
• Case Study: Mirant improves equipment reliability with IBM Maximo software
• White paper: The Standard Nuclear Performance Model: Implications for Asset and Service Management Solutions
• Storage Management Create a more responsive and resilient storage infrastructure

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