Electronics

  Integrated Service Management for the electronics industry is helping   companies around the world by providing the visibility, control and automation   needed to deliver quality service, managing risk and compliance, maximizing   return on investments, and accelerating business growth.

Integrated Service Management empowers electronics companies by:

• Improving responsiveness through better business visibility
• Building greater agility into business operations through higher levels of automation
• Reducing operational cost, risk, and complexity by integrating business and IT services across the enterprise
• Leveraging a service-centric foundation to deliver higher-quality services for improved customer satisfaction

  Featured Solution Brief
  Integrated Service Management for electronics (PDF, 329KB)

  Featured Demonstration
  Enterprise Asset Management for Manufacturing Industry (EXE, 70.1MB)

  Featured White Paper
  The importance of integrated information to optimize asset and service   management

  Featured Demonstration
  Service Management for Electronics - Multi-function Printers (EXE, 8.5MB)

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  Electronics companies require progressive designs and advanced   processes. IBM solutions help you find the right balance between innovation   and efficiency.

Enterprise Verification Management Solution:
Integrated Service Management provides a completely integrated solution for the hardware engineering design, software development and verification processes, enabling enterprises to bring higher quality products to market in a cost efficient and timely manner

• IBM and Cadence Design Systems – providing verification management solutions for electronics design
• Solution Brief: Enterprise Verification Management Solution for System-on-Chip Development (PDF, 361KB)
• White Paper: Address system on chip development challenges with enterprise verification management
• Video Demonstration: Enterprise Device Asset System Verification Program Management (EXE, 30.8MB)
• Demonstration: Enterprise Verification Management System (link resides outside of ibm.com)

Enterprise Asset Management
Integrated Service Management includes Enterprise Asset Management solutions for greater visibility and better control of assets while achieving higher levels of asset performance through increased availability and reliability.

• Enterprise Asset Management helps clients achieve greater efficiency by managing all asset types on a single platform
• Demonstration: Enterprise Asset Management for Manufacturing Industry (EXE, 70.1MB)
• Whitepaper: Asset Management to Support Product Lifecycle Management
• Whitepaper: Enabling the benefits of PAS-55: The new standard for asset management in the industry (PDF, 459KB)
• Whitepaper: The importance of integrated information to optimize asset and service management in the manufacturing industry (PDF, 403KB)

IT Asset Management
Integrated Service Management solutions help to reduce the cost of IT assets through the lifecycle and get the best return on the systems used to manage all assets, while making sure that service levels and customer satisfaction are improved.

• IT & Software Asset Management helps provide the information required to track, manage, and service IT assets efficiently through their entire life cycle by combining the inventory, financial and contract management of IT hardware and software assets
• IBM Asset Management for IT cost effectively manage the life-cycle of your assets
• Demonstration: IBM Asset Management for IT (link resides outside of ibm.com)
• Brochure: Address IT costs and streamline operations with IBM service request and asset management solutions

Cloud Computing
Integrated Service Management helps you manage the complexities of cloud computing by delivering visibility, control and automation across your dynamic, virtualized environment to provide an unbounded scale and differentiated quality of service.

• Service Management and Cloud Computing to gain access to your applications from anywhere, at any time

Business Process Monitoring
Integrated Service Management provides control of hardware, software and labor costs by tracking and improving IT business processes to increase profitability and customer end-user satisfaction.

• Composite Application Management to improve mean-time-to-recovery and implement incident avoidance

Virtualization
Integrated Service Management helps you to manage virtualized environments, reduce infrastructure costs and improve efficiency with Integrated Service Management.

• Virtualization Management to discover, manage and optimize your virtual environment

Storage Management
Integrated Service Management provides customers solutions with visibility, control and automation of all aspects of protecting data, managing storage infrastructure and resources, and controlling the information lifecycle.

• Storage Management to create a more responsive and resilient storage infrastructure

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  Asset intensive organizations depend on all of their assets to produce goods   and services for their customers. From production machinery and facilities to   IT assets and delivery fleets, each of these assets must be tracked,   managed and serviced to deliver optimal value and support critical business   functions.

Enterprise Asset Management
Integrated Service Management includes Enterprise Asset Management solutions for greater visibility and better control of assets while achieving higher levels of asset performance through increased availability and reliability.

• Enterprise Asset Management helps clients achieve greater efficiency by managing all asset types on a single platform
• Demonstration: Enterprise Asset Management for Manufacturing Industry (EXE, 70.1MB)
• Whitepaper: Asset Management to Support Product Lifecycle Management
• Whitepaper: Enabling the benefits of PAS-55: The new standard for asset management in the industry
• Whitepaper: The importance of integrated information to optimize asset and service management in the manufacturing industry

IT Asset Management
Integrated Service Management solutions help to reduce the cost of IT assets through the lifecycle and get the best return on the systems used to manage all assets, while making sure that service levels and customer satisfaction are improved.

• IT & Software Asset Management helps provide the information required to track, manage, and service IT assets efficiently through their entire life cycle by combining the inventory, financial and contract management of IT hardware and software assets
• IBM Asset Management for IT cost effectively manage the life-cycle of your assets
• Demonstration: IBM Asset Management for IT (link resides outside of ibm.com)
• Brochure: Address IT costs and streamline operations with IBM service request and asset management solutions

Real Time Asset Location
Integrated Service Management provides complete visibility of an organization’s total enterprise assets in real time and enables an organization to improve asset utilization and employee productivity by providing the current location of existing resources.

• Real Time Asset Location provides real-time visibility to lower maintenance and service costs
• Solution Brief: Real Time Asset Location visibility improves operational efficiencies (PDF, 445KB)

Intelligent Building Management
Integrated Service Management brings together data gathering and monitoring, centralized and optimized analytics, and distributed control to manage facilities that deliver services that are more cost effective, operationally efficient, productive, safe, secure and environmentally responsible.

• Smarter Buildings Solutions for more instrumented, interconnected and intelligent systems
• Video: Smarter Cities, Smarter Buildings, Integrated Service Management (link resides outside of ibm.com)

Enterprise Security Management
Through world-class solutions that address risk across the enterprise, IBM helps the electronics industry build a strong security posture that helps reduce costs, improve service, and manage risk.

• Security, Risk and Compliance Management — Ensure compliance to identity and access control policies for your business and IT resources and services
• Solution Brief: IT security infrastructure solutions (PDF, 109KB)

Comprehensive Availability & Performance Monitoring
IBM's Service Availability & Process Automation solutions provide customers with visibility, control and automation of all aspects of managing the availability and performance of infrastructure, applications and business services.

• Network and Service Assurance — Ensure critical services are performing to the highest standards
• Service Availability and Performance Management — Manage the availability and performance of your infrastructure, applications and business services

Virtualization
Manage virtualized environments, reduce infrastructure costs and improve efficiency with Integrated Service Management.

• Virtualization Management — Improve Service and Application Performance

Storage Management
Integrated Services Management provides customers with solutions for visibility, control and automation of all aspects of protecting data, managing storage infrastructure and resources, and controlling the information lifecycle.

• Storage Management — Create a more responsive and resilient storage infrastructure

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  Electronics companies need to optimize marketing programs, respond   quickly to market demands, increase revenue, lower operational cost, and   improve customer satisfaction. IBM helps clients achieve this through   Integrated Service Management.

Enterprise Asset Management
Integrated Service Management includes Enterprise Asset Management solutions for greater visibility and better control of assets while achieving higher levels of asset performance through increased availability and reliability.

• Enterprise Asset Management helps clients achieve greater efficiency by managing all asset types on a single platform
• Demonstration: Enterprise Asset Management for Manufacturing Industry (EXE, 70.1MB)
• Whitepaper: Asset Management to Support Product Lifecycle Management
• Whitepaper: Enabling the benefits of PAS-55: The new standard for asset management in the industry
• Whitepaper: The importance of integrated information to optimize asset and service management in the manufacturing industry

Advanced Device Management
Integrated Service Management includes advanced device management solutions to help electronics manufacturers gain a unique competitive edge by providing visibility, control and automation of their devices and enabling the delivery of innovative and integrated services to their customers.

• Demonstration: Advanced Device Management (EXE, 8.5MB)
• Solution Brief: Advanced Device Management to enable service innovation. (PDF, 146KB)

Service Delivery & Process Automation
Integrated Service Management solutions provide customers with visibility, control and automation of all aspects of the IT service delivery and support lifecycle.

• Service Delivery and Process Automation — Lower cost and reduces error by automating change, configuration, provisioning, release and asset management tasks.

Carbon and Energy Management
Integrated Service Management solutions help start “greening” organizations with a focus on energy usage and support for more eco-friendly operations in the data center and beyond.

• Energy Management — Manage and maintain the lifecycle of assets and optimize power efficiency
• Carbon Footprint Optimization — Build a green supply chain to minimize costs and reduce environmental impact
• Solution Sheet: Manage energy consumption across your infrastructure with IBM Service Management Solutions (PDF, 190KB)
• Whitepaper: Greening the data center with IBM software: an integrated approach to managing energy
• Whitepaper: Realizing the value of the green data center by integrating facilities and IT
• Recorded Demonstration: This Green IT - Datacenter Efficiency demo (link resides outside of ibm.com) shows how the integration of facility, asset and IT resource data can improve Green Data Center management by using IBM's Green service management solution

Security Management
Through world-class solutions that address risk across the enterprise, IBM helps electronics industry build a strong security posture that helps reduce costs, improve service, and manage risk.

• Security, Risk and Compliance Management — Ensure compliance to identity and access control policies for your business and IT resources and services.
• Solution Brief: IT security infrastructure solutions (PDF, 109KB)

Storage Management
Integrated Service Management provides customers with solutions for visibility, control and automation of all aspects of protecting data, managing storage infrastructure and resources, and controlling the information lifecycle.

• Storage Management — Create a more responsive and resilient storage infrastructure

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