Case Studies
- AIS: "If you can improve processes and better manage the infrastructure, you will invariably reduce costs and be able to invest that money in business-relevant IT activities. IBM IT Service Management solutions make this possible." (168KB)
- Colgate drives innovation through strategic focus on IT optimization (132KB)
- eBay: "The IBM on demand automation blueprint will help us move to full-auto and gain new levels of resiliency, efficiency, responsiveness and flexibility." (228KB)
- NIWS Co., Ltd.: "Our new Grid/Autonomic Computing Center, based on IBM technology, provides us with a showcase to demonstrate our advanced offerings and helps customers rapidly apply both performance and functional tests of their new solutions." (164KB)
- Ornis: "By creating a way for customers to see the high level of service we deliver, we can set our company apart from our competitors and ultimately increase our market share." — Fabien Rognon, Business Line Manager, Ornis. (1.4MB)
- Upaid gears up to succeed in the emerging market for mobile payment services (159KB)
- Warner Robins Air Logistics Center: Maximo has greatly improved the efficiency and effectiveness of operations at Warner Robins and helped to eliminate five stovepipe legacy systems. (129KB)
White Papers
- Business Needs will Force a Refresh of IT Change Management Policies (Gartner RAS Core Research). (166KB)
- Will customers embrace IBM Tivoli's expanded mission and vision? – an Ovum Summit white paper (2.29MB)
- The SOA Management Landscape: Creating a Dialogue between Enterprise Architecture and IT Operations – a ZapThink white paper (279KB)
- IBM and MRO Want to Maximo-ize Your Returns on Strategic Enterprise Assets — an AMR Research white paper (158KB)
- Ensure quality software rollouts using automated release management (218KB)
- Service Management for triple play services: manage increased complexity and ensure quality of experience (white paper) (240KB)
- IBM Tivoli Unified Process (ITUP): Connecting the Dots (1.4MB)
- Netcool + Tivoli: delivering service management innovation (white paper) (283KB)
- Is Your Service Desk CMDB-Ready? (white paper)
- CMDB or Configuration Database: Know the Difference (white paper)
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Discover How IBM IT Service Management - Entry Points:
- Helps organizations optimize the IT lifecycle spanning development and operations
- Leverages self-managing autonomic technologies
- Helps to monitor and optimize the performance of your information on demand environment
- Business and technology services as a key enabler to meet your quality of service delivery commitments