The following data includes the Key Performance Indicators associated with our Employees performance area. We report our corporate responsibility performance with various financial and non-financial metrics, or key performance indicators (KPIs), to help define and measure progress toward our goals. We also report on additional metrics, which can be found in a summary view on our Performance Data Summary page within this section.
|Total in 2008||$38.5B|
|Services and General||68%||$26.1B|
|IBM Location||Percent||Amount ($B)|
|Europe, Middle East, Africa||25%||$9.8B|
Supplier Initial Audit Results
|2004-2008||Percent Compliant to IBM code||Noncompliant (Minor)||Noncompliant (Major)|
|Health and Safety||27%||36%||37%|
|Wages and Benefits||55%||14%||31%|
|Respect and Dignity||69%||27%||4%|
|Child Labor & Regulations||89%||10%||1%|
|Forced Labor & Regulations||93%||4%||3%|
|Freedom of Association||99%||1%||0%|
Since 2004 we have conducted more than 550 audits with suppliers in 15 growth markets. Audits were conducted by third-party firms with local personnel.
The graph reflects cumulative findings of assessments, including suppliers of both manufactured products and software and services in Argentina*, Brazil, China, Czech Republic, Hungary, India, Malaysia*, Mexico, Philippines, Poland, Romania, Slovakia, Taiwan, Thailand and Vietnam*.
* New in 2008
Supplier Diversity Results
|2008 Dollars||Total U.S. Spending||Diverse U.S. Spending||Diverse Non-U.S. Spending|
|Projected||$12.0 B||$1.3 B||$560 M|
|Actual||$12.5 B||$1.5 B||$745 M|
Commentary: Furthering our commitment to the communities in which we operate, we believe it is important to provide opportunities for in-country diverse owned businesses. It is also a priority to ensure that both certified U.S.-owned as well as non-U.S.-owned diverse businesses can participate in the supply chain process worldwide.