Over the course of a year, IBM uses a series of metrics to measure our corporate responsibility efforts. On this page you will find a summary of the data in several important areas. Our Key Performance Indicators (KPIs) for various parts of the business are also noted, along with some explanation of each.
At IBM, we focus on enabling IBMers to flourish by providing guidance and opportunities for career and expertise growth, allowing IBM and IBMers to succeed in this rapidly changing world. IBM blends traditional, virtual and work-enabled learning and development activities to accomplish this. As realized in 2010, this strategy enables us to provide timely, comprehensive and targeted learning while achieving more efficient, effective learning delivery.
|Learning Hours Worldwide (M)||19.6||22.3||23.2||25.5||28.6|
IBM has a long-standing commitment to understanding employee issues and concerns through the use of employee surveys and analysis. In 2011, IBM will begin implementing a more contemporary approach to employee surveys. We will shift from large, enterprise-wide surveys to surveys tailored to local needs or focus areas that enable the business to move more nimbly. These new survey methods will include more frequent, targeted surveys focused on business performance. Employee participation in these surveys will help IBM develop more actionable insights around topics that are important to the targeted employee population and have direct application to moving the business forward. These survey techniques will also help foster a culture of analytics within IBM’s business. (Note: The industry benchmark IBM compares itself against also declined from 2009 to 2010.)
|Employee Satisfaction (%)||67||69||67||69||65|
IBM has demonstrated 100 years of commitment to addressing the specific needs of women in our workforce, and to creating work-life and career development programs that address their needs. We continue to monitor the progress and leadership development of women in our workforce and provide opportunities across the 170 countries where we do business.
|Global Illness/Injury Rate|
|Total Number (per 100 employees)||0.32||0.30||0.27||0.27||0.26|
|Retiree and Employee On Demand Community (Hours in Thousands)|
|Europe, Middle East, Africa||284||210||175||155||198|
|Total registrations inception through 2010 was 164,129.
(Employees: 150,356 Retirees: 13,773)
IBM tracks global corporate contributions by issue, geography and type of grant. Giving by issue is important as our goal is to maintain education as our primary focus. Giving by geography is important to understand the alignment of our resources to our global operations. The type of giving—services, technology (including software) and cash—is important as we focus on providing the best of our company’s technical services and technology to address key social issues.
While education is our highest priority, we currently intend to maintain some investment in human services, culture, health and the environment. Additionally, we want to keep flexibility for new initiatives and to meet extraordinary external conditions. Our balance of contributions in 2010 met these goals. Our overall contributions rose by 1.8 percent, in line with the five-year trend.
IBM is a globally integrated enterprise operating in over 170 countries. In 2010, the percentage of contributions in mature markets generally fell, while contributions in developing markets rose. Some of our contributions are given on a globally competitive basis, so geographical distribution may vary due to the number and quality of applications. By type of contribution, cash as a percentage of total contributions dropped slightly in 2010, consistent with our emphasis on giving services and technology.
We do not set goals for percentage change in contributions year over year, nor for giving by geography or by type of contribution. We focus instead on increasing the quality of our work with partners on projects that successfully use IBM solutions and that have significant impact on key social issues. Current trends in contributions will not necessarily continue, but rather will be determined within the framework of increasing the effectiveness of our contributions.
|Europe, Middle East, Africa||26.1||40.8||44.4||35.2||54.3|
|Employee Charitable Contribution Campaign (U.S.)|
|Amount Donated ($M)||34.7||35.1||36.1||36.1||36.2|
|Employee Participation Rate (%)||57||58||57||59||59|
|Employee Charitable Fund (Canada)|
|Amount Donated ($M)||3.4||3.3||3.0||3.0||3.0|
|Employee Participation Rate (%)||52||49||49||43||42|
|*Data for 2006–2009 has been revised.|
IBM maintains goals covering the range of its environmental programs, including climate protection, energy and water conservation, pollution prevention, waste management and product stewardship. These goals and our performance against them are discussed in the Environment section of the online IBM Corporate Responsibility Report. The goals identified here as “KPIs” are based on stakeholder interest and materiality. IBM considers all of its goals to be important metrics of the company’s performance against its commitment to environmental protection.
IBM’s goal is to achieve annual energy conservation savings equal to 3.5 percent of IBM’s total energy use. IBM again achieved this goal in 2010, attaining a 5.7 percent savings from energy conservation projects.
|As % of total electricity use||3.9||3.8||6.1||5.4||5.7|
|Renewable Energy Procured|
|As % of total electricity use||7.3||8.5||8.6||11.3||11.2|
Between 1990 and 2005, IBM’s energy conservation actions reduced or avoided CO2 emissions by an amount equal to 40 percent of its 1990 emissions. To further extend this achievement, IBM set an aggressive “2nd generation” goal: to reduce the CO2 emissions associated with IBM’s energy use by 12 percent between 2005 and 2012 through energy conservation and the procurement of renewable energy.
As of year-end 2010, IBM’s energy conservation results and procurement of renewable energy yielded a 16.7 percent reduction in its energy-related CO2 emissions since 2005.
|% reduction against the 2005 base year||—||+2.0||-1.6||-5.7||-16.7|
|Please visit our Product Energy Efficiency section|
|% of total plastics procured through IBM contracts for use in its products that is recyclate—against annual goal of 5%||11.7||10.6||10.3||13.2||11.5|
IBM’s goal is to reuse or recycle end-of-life IT products such that the amount of product waste sent by IBM’s Product End-of-Life Management (PELM) operations to landfills or incineration for treatment does not exceed a combined 3 percent of the total amount processed.
In 2010, IBM’s PELM operations sent only 0.6 percent of the total processed to landfill or incineration facilities for treatment.
|% of total processed sent by these operations to landfill or incineration for treatment||1.1||0.8||0.6||0.5||0.6|
IBM’s goal is to achieve year-to-year reduction in hazardous waste generated from IBM’s manufacturing processes indexed to output. IBM’s hazardous waste generation indexed to output decreased by 21.6 percent in 2010.
|Nonhazardous Waste Recycling|
|% recycled of total generated against an annual goal of 67% (in 2006) and 75% (2007-2010)||76||78||76||76||79|
IBM’s goal is to achieve annual water savings equal to 2 percent of total annual water usage in microelectronics manufacturing operations, based on the water usage of the previous year and measured as an average over a rolling five-year period. In 2010, new water conservation and ongoing reuse and recycling initiatives in IBM’s microelectronics operations achieved an annual 1.8 percent savings in water use, resulting in a rolling five-year average of a 2.8 percent savings versus the 2 percent goal.
|Water Conservation (%)||7.0||6.0||4.6||3.1||2.8|
|Supplier Spending by Category|
|Services and General Procurement (%)||64||67||68||69||64|
|Production Procurement (%)||33||31||29||28||33|
|Logistics Procurement (%)||3||2||3||3||3|
|Services and General Procurement ($B)||23.2||25.0||26.1||22.6||22.1|
|Production Procurement ($B)||11.7||11.4||11.4||9.3||11.6|
|Logistics Procurement ($B)||0.9||0.9||1.0||0.9||1.0|
|Supplier Spending by Location|
|North America (%)||42||43||39||39||35|
|Asia Pacific (%)||27||26||30||29||35|
|Europe, Middle East, Africa (%)||26||27||25||25||22|
|Latin America (%)||5||4||6||7||8|
|North America ($B)||15.0||16.0||14.9||12.8||12.3|
|Asia Pacific ($B)||9.7||9.8||11.4||9.4||12.2|
|Europe, Middle East, Africa ($B)||9.2||9.9||9.8||8.1||7.5|
|Latin America ($B)||1.9||1.6||2.4||2.5||2.7|
Supplier diversity provides IBM a competitive advantage through gains in market share and client satisfaction by giving global opportunities to diverse owned businesses. IBM’s Global Supply strategic goals and objectives are supported by diverse suppliers around the world that deliver value in areas such as flexibility, innovation and sustainability, thereby helping to contribute to a Smarter Value Chain.
|Total U.S. ($B)||12.7||12.6||12.5||10.9||10.7|
|Diverse U.S. ($B)||1.3||1.4||1.5||1.4*||1.5|
|Diverse Non-U.S. ($M)||615||709||745||806||74.2|
|*Data for 2009 has been revised.|
IBM’s supplier social responsibility assessment protocol requires that all audited suppliers create and submit a Supplier Improvement Plan (SIP) for all noncompliance—with priority given to major noncompliances. The SIP forms a conduit linking initial audit findings to supplier-generated improvements geared toward resolution of root causes with verification taking place through a re-audit scheduled following the completion of all improvement actions.
Featured IBM Initiatives
A Century of Shared Value
As IBM celebrates 100 years of building a responsible enterprise, we look back at several moments that have defined our values and served as cornerstones in our pursuit of progress.Launch Feature
Smarter Cities Challenge
The Smarter Cities Challenge is a competitive grant program awarding $50 million worth of services and expertise over the next three years to help 100 cities around the globe address a wide range of challenges.Launch Feature
Celebration of Service
IBMers worldwide are improving the communities in which they work, learn and live by pledging time and expertise. IBM honors their commitments with a program of new and expanded grants, and the opportunity to join a global effort.Launch Feature