We report our corporate responsibility performance with various financial and non-financial metrics, or key performance indicators (KPIs), to help define and measure progress toward our goals.
Note: IBM did not employ an external agency or organization to audit this report. The metrics contained herein were generated using IBM's corporate accounting systems audited by IBM's internal audit staff.
Denotes Key Performance Indicator.
Employees
| 2005 | 2006 | 2007 | 2008 | 2009 | ||
|---|---|---|---|---|---|---|
|
Learning Investments Worldwide ($M) |
648 | 682 | 622 | 648 | 490 | |
| Learning Hours Worldwide (M)* | 18.0 | 19.6 | 22.3 | 23.2 | 25.5 | |
|
Learning Hours per Employee |
55 | 55 | 58 | 61 | 64 | |
|
Employee Satisfaction (%) |
65 | 67 | 69 | 67 | 69 | |
| Women in IBM Workforce (%) | ||||||
| Global Workforce | 28.4 | 28.5 | 28.8 | 28.9 | 28.7 | |
| Global Executives | 19.4 | 19.7 | 20.3 | 21.2 | 21.2* | |
| Managers | 24.9 | 24.5 | 24.8 | 24.5 | 24.6 | |
| Global Illness/Injury Rate Total Number (per 100 employees) |
0.35 | 0.32 | 0.30 | 0.27 | 0.27 | |
| Retiree and Employee On Demand Community (Hours in thousands) |
||||||
| Asia Pacific | 114.0 | 134.1 | 163.0 | 143.0 | 117.5 | |
| Europe, Middle East, Africa | 274.0 | 283.5 | 210.2 | 175.2 | 155.3 | |
| Latin America | 32.6 | 31.3 | 41.6 | 40.8 | 43.4 | |
| North America | 1,244.8 | 1,263.3 | 1,303.0 | 1,170.1 | 953.6 | |
| Total registrations inception through 2009 was 146,892. (Employees: 133,586, Retirees: 13,306) | ||||||
*Data for 2008 has been revised.
Giving
| 2005 | 2006 | 2007 | 2008 | 2009 | |
|---|---|---|---|---|---|
|
Global Corporate Contributions by Issue ($M)
|
|||||
| K to 12 Education | 55.6 | 49.4 | 41.7 | 45.4 | 44.0 |
| Higher/Other Education | 44.7 | 51.5 | 49.2 | 82.6 | 92.4* |
| Culture | 11.2 | 12.3 | 11.9 | 10.5 | 5.7 |
| Human Services | 18.9 | 19.8 | 16.7 | 15.3 | 15.0 |
| Health | 9.7 | 10.6 | 4.6 | 4.0 | 4.2 |
| Other | 7.8 | 7.9 | 40.7 | 19.3* | 19.9** |
| Environment | 0.6 | 0.6 | 1.8 | 2.2 | 4.7 |
| Total | 148.5 | 152.1 | 166.6 | 179.3 | 185.9 |
|
Global Corporate Contributions by Geography ($M)
|
|||||
| United States | 103.0 | 95.7 | 91.8 | 94.6 | 77.1 |
| Europe, Middle East, Africa | 23.9 | 26.1 | 40.8 | 44.4 | 35.2 |
| Asia Pacific | 13.5 | 19.9 | 22.3 | 24.4 | 45.4 |
| Latin America | 4.5 | 6.4 | 8.1 | 12.5 | 19.8 |
| Canada | 3.6 | 4.0 | 3.6 | 3.4 | 8.4 |
| Total | 148.5 | 152.1 | 166.6 | 179.3 | 185.9 |
|
Global Corporate Contributions by Type ($M) |
|||||
| Cash | 38.8 | 48.8 | 43.8 | 42.9 | 40.3 |
| Technology | 64.4 | 59.2 | 55.8 | 93.8 | 102.2* |
| Technical Services | 45.3 | 44.1 | 67.0 | 42.6 | 43.4 |
| Total | 148.5 | 152.1 | 166.6 | 179.3 | 185.9 |
| Employee Charitable Contribution Campaign (U.S.) | |||||
| Amount Donated ($M) | 34.6 | 34.7 | 35.1 | 36.1 | 36.1 |
| Employee Participation Rate (%) | 58 | 57 | 58 | 57 | 59 |
| Recipient Agencies | 12,104 | 12,315 | 14,035 | 17,430 | 17,532 |
| Employee Charitable Contribution Campaign (Canada) | |||||
| Amount Donated ($M) | 3.6 | 3.4 | 3.3 | 3.0 | 3.0 |
| Employee Participation Rate (%) | 55 | 52 | 49 | 49 | 43 |
| Recipient Agencies | 1,246 | 1,275 | 1,323 | 1,150 | 1,373 |
* Includes 2009 Academic Initiatives software donations.
** Includes Community and Economic Development activity for SMB and Corporate Service Corps.
Environment
| 2005 | 2006 | 2007 | 2008 | 2009 | |
|---|---|---|---|---|---|
|
Energy Conservation Annual savings as % of total use—against annual goal of 3.5% |
5.5 | 3.9 | 3.8 | 6.1 | 5.4 |
|
Renewable Energy Procured % of total electricity use |
2.7 | 7.3 | 8.5 | 8.6 | 11.3 |
|
CO2 Emissions Metric Tons x 1,000 |
2,543 | 2,420 | 2,541 | 2,502 | 2,436 |
| Product Energy Efficiency |
See IBM and the Environment Report* | ||||
|
Recycled Plastics % of total plastic procured through IBM contracts for use in its products that is recyclate—against annual goal of 5% |
8.0 | 11.7 | 10.6 | 10.3 | 13.2** |
|
Product End-of-Life Management
(% of total weight processed)
|
|||||
| Recycled | 47.8 | 51.4 | 52.0 | 54.4 | 54.3 |
| Resold for Reuse | 37.3 | 32.1 | 33.7 | 31.4 | 32.1 |
| Reused | 8.7 | 9.3 | 8.7 | 7.1 | 6.1 |
| Waste-to-Energy | 4.0 | 2.9 | 3.3 | 4.0 | 3.3 |
| In Process | 0.0 | 3.2 | 1.5 | 2.5 | 3.8 |
| Landfilled and incinerated*** | 2.2 | 1.1 | 0.8 | 0.6 | 0.5 |
| Hazardous Waste Reduction (Metric Tons x 1,000) Indexed to output—against goal of continual reduction |
-19.0 | -8.1 | -8.4 | -10.9 | 8.4**** |
| Nonhazardous Waste Recycling % recycled of total generated—against goal of 67% (2005–2006) and 75% (2007–2009) |
77 | 76 | 78 | 76 | 76† |
| Worldwide Use of Chemicals†† (Metric Tons x 1,000) Against goal of continual reduction |
4.9 | 6.0 | 4.3 | 3.6 | 3.2 |
| Water Conservation—Microelectronics Manufacturing Savings as % of prior year’s use |
3.7 | 2.3 | 4.1 | 2.4 | 3.2 |
| 5-year average against goal of 2% | 7.2 | 7.0 | 6.0 | 4.6 | 3.1††† |
* The IBM and the Environment 2009 Annual Report may be found at ibm.com/environment/annual/
** Data for 2005 has been revised
*** Against annual goal to not exceed a combined 3 percent of the total amount processed.
**** This increase was largely due to process changes during our transition to lower line width microprocessor technologies in our semiconductor manufacturing. Modifications have already been completed to reduce the waste generation relating to these changes.
† Data for 2008 has been revised.
†† Included on the U.S. Toxic Release Inventory List, as defined by U.S. SARA Section 313 and PPA.
††† Annual water savings based on the water usage of the previous year and measured as an average over a rolling 5-year period.
Additional information on all of the above topics also may be found in the IBM and the Environment 2009 Annual Report.
Supply Chain
| 2005 | 2006 | 2007 | 2008 | 2009 | |
|---|---|---|---|---|---|
| Supplier Spending by Category | |||||
| Services and General (%) | 62 | 64 | 67 | 68 | 69 |
| Production (%) | 35 | 33 | 31 | 29 | 28 |
| Logistics (%) | 3 | 3 | 2 | 3 | 3 |
| Services and General ($B) | 23.2 | 23.2 | 25.0 | 26.1 | 22.6 |
| Production ($B) | 13.3 | 11.7 | 11.4 | 11.4 | 9.3 |
| Logistics ($B) | 0.0 | 0.9 | 0.9 | 1.0 | 0.9 |
| Total ($B) | 37.5 | 35.8 | 37.3 | 38.5 | 32.8 |
| Supplier Spending by Location | |||||
| North America (%) | 40 | 42 | 43 | 39 | 39 |
| Asia Pacific (%) | 27 | 27 | 26 | 30 | 29 |
| Europe, Middle East, Africa (%) | 27 | 26 | 27 | 25 | 25 |
| Latin America (%) | 6 | 5 | 4 | 6 | 7 |
| North America ($B) | 15.2 | 15.0 | 16.0 | 14.9 | 12.8 |
| Asia Pacific ($B) | 10.1 | 9.7 | 9.8 | 11.4 | 9.4 |
| Europe, Middle East, Africa ($B) | 10.1 | 9.2 | 9.9 | 9.8 | 8.1 |
| Latin America ($B) | 2.1 | 1.9 | 1.6 | 2.4 | 2.5 |
| Total ($B) | 37.5 | 35.8 | 37.3 | 38.5 | 32.8 |
| Total U.S. Spending (First Tier) ($B) | |||||
| Projected | 13.0 | 12.8 | 12.5 | 12.0 | 12.6 |
| Actual | 12.4 | 12.7 | 12.6 | 12.5 | 10.9 |
|
Diverse U.S. Spending (First Tier) ($B) |
|||||
| Projected | 1.2 | 1.3 | 1.3 | 1.3 | 1.5 |
| Actual | 1.2 | 1.3 | 1.4 | 1.5 | 1.3 |
|
Diverse Non-U.S. Spending (First Tier) ($M) |
|||||
| Projected | 630 | 597 | 609 | 560 | 790 |
| Actual | 590 | 615 | 709 | 745 | 806 |
|
Initial Audits Completed (Cumulative)
|
200 | 317 | 450 | 553 | 600 |
| Number of countries in which audits are conducted | 6 | 7 | 12 | 15 | 18 |