Service Jam

Making the world work better through service







Service Jam Hosts

This is your opportunity to have a meaningful dialogue about service with our distinguished panel of Hosts. There will be 8 discussion forums occurring at the same time. Participants are encouraged to join any forum of their choice at any time during the event. Please click on the discussion forums below to learn more about the Service Jam Hosts.

Quantum Leaps in Service

John BridgelandJohn Bridgeland
President & CEO, Civic Enterprises

John Bridgeland is President & CEO of Civic Enterprises and Vice Chairman of Malaria No More, a nonprofit working to end malaria deaths in Africa. Over the past year, Bridgeland co-led the development of ServiceWorld, a plan to increase international service opportunities for Americans in countries around the world. Previously, Bridgeland served as Director of the White House Domestic Policy Council, Assistant to the President of the United States, and first Director of the USA Freedom Corps, which increased the Peace Corps to its highest levels in three decades and created Volunteers for Prosperity. He is a graduate of Harvard College and the University of Virginia School of Law and was named Non-Profit Executive of the Year in 2009 for his work in developing the Serve America Act that was signed into law.

Steve GundersonSteve Gunderson
President & CEO, Council on Foundations

Steve Gunderson is President and CEO of the Council on Foundations, a Washington, DC-based nonprofit membership association of approximately 2,000 grant-making foundations and corporations. A recognized leader on agriculture, education, employment policy, healthcare and human rights issues, Gunderson served three terms in the Wisconsin State Legislature and 16 years in the U.S. Congress. Following his career in public service, he was named the Sr. Consultant and Managing Director of the Washington office of The Greystone Group, a strategic management and communications consulting firm. Gunderson is the lead author on The Jobs Revolution: Changing How America Works and has lectured widely from Harvard University to The Brookings Institution. He graduated from the University of Wisconsin – Madison.

Stan S. LitowStan S. Litow
Vice President, Corporate Citizenship & Corporate Affairs, IBM

Stanley S. Litow is IBM Vice President of Corporate Citizenship & Corporate Affairs and President of IBM's Foundation. He heads global corporate citizenship and corporate social responsibility at IBM across over 150 countries. Under Stan, IBM  has developed innovative technologies to help children and adults learn to read, open source technology to help people with disabilities access the web, created a humanitarian grid to power research on Cancer and AIDS and new digital imaging technology to improve water quality.  He helped devise IBM's Global Citizen's Portfolio which includes IBM's Corporate Service Corps a corporate version of the Peace Corps that trains thousands of IBM's future leaders and improves economic opportunity in the developing world. For the last two years he was selected as CEO of the year by CRO Magazine. He served on the President's Welfare to Work Commission, and now serves on the board of Harvard Business School's Social Enterprise Initiative, Citizen's Budget Commission, The After School Corporation and the Albert Shanker Institute.

The Digital Revolution in Service

Bruno Di LeoBruno Di Leo
General Manager, IBM Growth Markets

Bruno Di Leo’s mission is to drive IBM’s business success in the high-growth economies in Asia Pacific, Latin America, Central and Eastern Europe, Middle East and Africa. They encompass more than 140 of the 170 countries in which IBM does business, 85 percent of the world's population, and 60 percent of the world's IT growth. Mr. Di Leo has more than thirty years experience leading business growth in global environments. He has held executive positions as General Manager, IBM Northeast Europe; General Manager for IBM Global Technology Services in Southwest Europe; General Manager for IBM Latin America and General Manager of IBM Brazil. He holds an undergraduate degree in Business Administration from Ricardo Palma University in Lima, Peru, and a postgraduate degree from Escuela Superior de Administracion de Negocios, also in Peru. Mr. Di Leo is fluent in English, Italian, Portuguese and Spanish.

Matthew SalierMatthew Salier
National Engagement Manager, The Smith Family, Australia

Matthew joined The Smith Family in early 2007 and is now the National Engagement Manager. Matthew has held a number of senior management roles within the environmental science and sports management sectors, in strategic development roles. Matthew has an ongoing personal desire to 'give something back' to the community and joined The Smith Family to contribute towards it societal change agenda. Matthew’s role aims to transform the traditional engagement functions to focus on culture change, strategic development and transformation by aligning key processes and functions. Key to this vision is the utilisation of technological solutions to deepen engagement and embed change. Matthew’s tertiary qualifications are in Environmental Science, Sports Management and Human Resources.

Michael BrownMichael Brown
CEO & Co-Founder, City Year

Michael Brown is Co-Founder and CEO of City Year, a nonprofit organization built on the belief that young people can change the world and focused on addressing the nation’s high school dropout crisis. Mr. Brown was named one of America’s Best Leaders by US News and World Report and an Executive of the Year by NonProfit Times for his leadership role in ServiceNation and the passage of the Edward M. Kennedy Serve America Act. For his work developing City Year, Michael Brown has been awarded several distinctions - Reebok Human Rights Award, the National Caring Award, the Samuel S. Beard Jefferson Award of the American Institute for Public Service, the Boston Bar Association's Public Service Award, the Harvard Law School Association Award, and four honorary degrees. A graduate of Harvard College and Harvard Law School, he served as an editor of the Harvard Law Review. Prior to starting City Year, Mr. Brown served as a legislative assistant to then Congressman Leon Panetta and as a clerk for Federal Judge Stephen Breyer.

Empowering the Individual

Michelle NunnMichelle Nunn
CEO, Points of Light Institute
Co-Founder, HandsOn Network


Michelle Nunn is the CEO of Points of Light Institute and Co-Founder of HandsOn Network. Points of Light Institute inspires, equips and mobilizes people to take action that changes the world. It operates three dynamic business units: HandsOn Network, which is the largest mobilizer of volunteers in the nation, MissionFish and the Civic Incubator. In 2009, HandsOn Network’s Action Centers engaged 30 million volunteers whose work was valued at $626 million. Nunn is a co-convener of the Service Nation coalition and Re-Imagining Service and serves as a board member of All for Good. For the fourth consecutive year, The Non-Profit Times has named her to its annual “Power and Influence Top 50” list of change agents from the non-profit sector.

Gloria Rubio-CortesGloria Rubio-Cortes
President, National Civic League

NCL President, Gloria Rubio-Cortés, is a leader in business, philanthropy, and nonprofits, specializing in civil rights, community building, civic engagement and social justice issues. Previously, she held senior management positions at ZeroDivide and Levi Strauss Foundation. Recently appointed to the Denver Library Commission, she serves on the Boards of Mile High United Way, Radio Bilingue, and Latino Community Foundation of Colorado and is on the Executive Committee of the Deliberative Democracy Consortium. In the past she has held Board leadership positions in Hispanics in Philanthropy and Grant-makers for Film and Electronic Media. Currently she is the Executive Editor of NCL's National Civic Review and co-authored NCL's publications, The Civic Index: Measuring Your Community's Civic Health, 2nd ed. (Denver: National Civic League, 1999) and articles such as Questions to Ask: Components of the Civic Index, National Civic Review 88 (Winter 1999): 271-292. She has an M.S. from Columbia University Graduate School of Journalism and a B.S. from the University of Colorado at Boulder in Journalism.

Alvaro HenzlerAlvaro Henzler
Executive President, Enseña Perú

Alvaro Henzler, Co-Founder, Chairman & CEO of EnseñaPerú, a Peruvian social organization and member of the global network of “Teach For All”. He served as Economic & Trade Consultant and Assistant to the Perú Ambassador in the United States for the US – Peru Free Trade Agreement. He is an Economist from Universidad del Pacific and graduated from "Global Competitiveness Leadership Program” Georgetown University, Washington, DC. He also served as Lecturer at Universidad del Pacífico and Georgetown University. Alvaro was awarded with the “Honor for Success Prize”, and is named one of the 16 most successful young leaders from Perú.

Increasing Value & Impact of Service

Deirdre WhiteDeirdre White
President & CEO, CDC Development Solutions

Deirdre White, President & CEO of CDC Development Solutions, has over 20 years experience in international economic development and is responsible for the overall strategic direction and management of CDS. She also oversees the creation of new programming based on industry needs and trends, and the adaptation of these innovative models to local realities. Prior to joining CDS, Ms. White was a Senior Manager at Arthur D. Little, Inc. (ADL) and Director of CIS Operations for the ADL School of Management.  At ADL, Ms. White led numerous post-privatization restructuring programs in the light and heavy manufacturing industries, and was an organizational development consultant to several large companies in the Eurasian oil & gas sector.  She also oversaw international development initiatives funded by USAID, the World Bank, the EBRD, and the EU’s Technical Assistance to the CIS office. Ms. White is an alumna of the University of Pennsylvania.

Diana AvivDiana Aviv
President & CEO, Independent Sector

Diana Aviv is President and CEO of Independent Sector, the national leadership forum for America's nonprofits, foundations, and corporate giving programs. A leading speaker on key issues in the sector, Diana has testified before Congress and has been featured in media outlets such as The New York Times, The Washington Post, The Wall Street Journal, NPR, and MSNBC.com. Previously she was the VP for public policy at the Jewish Federations of North America. A founding board member of the Outcomes and Effective Practices Portal, Diana serves on the board of governors of the Partnership for Public Service, board of directors of GuideStar, National Council on Aging as well as the advisory boards of the Peter G. Peterson Foundation, the International Center for Not-for-Profit Law, and the Government Accountability Office. Diana graduated with a B.S.W. from the University of Witwatersrand and a master's degree in social work from Columbia University.

Jonathan ReckfordJonathan Reckford
CEO, Habitat for Humanity International

Jonathan T.M. Reckford is Chief Executive Officer of Habitat for Humanity International, an ecumenical Christian housing ministry that has helped shelter almost two million people in almost 90 countries. Reckford graduated from the University of North Carolina Chapel Hill and the Stanford University Graduate School of Business before spending much of his career in the for-profit sector, including executive and managerial positions at Goldman Sachs, Marriott, the Walt Disney Co., and Best Buy. Following his tenure as executive pastor at Christ Presbyterian Church near Minneapolis, Minn., he was appointed CEO of HFHI in 2005. Reckford lives in Atlanta with his wife, Ashley, and their three children and has written a book titled Creating a Habitat for Humanity: No Hands but Yours.  He is a member of the Council on Foreign Relations and serves on the boards of Interaction and the Urban Land Institute Terwilliger Center on Workforce Housing.  He also chairs the Housing for All initiative for the World Economic Forum.

Scaling Impact

Alan KhazeiAlan Khazei
CEO & Founder, Be The Change

Alan Khazei is the Co-Founder of City Year and the CEO and Founder of Be the Change, Inc. In June 2003, when AmeriCorps faced a drastic funding cut, Alan joined with other service leaders to organize the “Save AmeriCorps” coalition, an effort that led to an increase of $100 million dollars.  He was a candidate for the Senate Special Election Primary to fill Ted Kennedy’s seat in 2009 and he is the author of the new book, "Big Citizenship:  How Pragmatic Idealism Can Bring Out The Best in America".

Marcia ItoMarcia Ito
M.D., PhD, State Technology Education Center Paula Souza, Brazil

Doctor’s and Master’s degree in Electrical Engineering (EPUSP), medical doctor (EPM-UNIFESP) and Data Processing Technologist (FATEC-SP). She is currently Coordinator of the Service Science Lab at "Centro Paula Souza" Master's Degree Program in partnership with IBM Center for Advanced Studies and full professor at FATEC-SP. She conducts research in Requirement Engineering, Service Design, Health Services and Chronic Patients Management. Also, she has wide knowledge of Process Engineering, especially in Software Development Process (RUP) and Business Processes Modeling.

Measuring Social Impact

Patrick CorvingtonPatrick Corvington
CEO, Corporation for National & Community Service

Patrick A. Corvington began his career as a case manager working with migrant farm workers and later served the Annie E. Casey Foundation, the Innovation Network, and The Urban Institute. He is a recognized expert on nonprofit sector leadership, philanthropy and volunteerism. Mr. Corvington was sworn in as the Chief Executive Officer of the Corporation for National and Community Service on February 18, 2010.

Rosabeth M. KanterRosabeth M. Kanter
Ernest L. Arbuckle Professor of Business Administration, Harvard Business School

Rosabeth Moss Kanter holds a Professorship at Harvard Business School and is Chair/Director of the Harvard University Advanced Leadership Initiative, an innovation aimed at deploying a force of experienced leaders to address major social and environmental challenges. She is author or co-author of 18 books. She has serve on the City Year National Board of Trustees since 1993.

Progress Through Collaboration

Jane JamiesonJane Jamieson
Vice President, Digital Opportunity Trust, Turkey

As Global VP of Digital Opportunity Fund, Jane is responsible for Corporate Leadership programs in the Middle East and Southern Europe.This international NGO enables people to access and apply ICT to create education, economic and entrepreneurial opportunities and currently operates sustainable programs through local offices in 11 countries in North America, Middle East, Asia and Africa. DOT has mobilized more than 2,000 youth who have trained 200,000 entrepreneurs, teachers and students. In 2008, DOT was selected by IBM as a NGO Implementation Partner for its Corporate Service Corps Program. Jane has worked in nearly 30 countries throughout their career and prior to DOT, was a former diplomat with the Canadian Ministry of Foreign Affairs. Jane She holds a Master’s Degree in International Relations from Norman Paterson School of International Affairs.

Sidney E. GoodfriendSidney E. Goodfriend
Chairman & Founder, American Corporate Partners

Mr. Goodfriend is Founder and Chairman of American Corporate Partners. ACP is a nationwide mentoring program dedicated to helping veterans transition from the armed services to private enterprise through career counseling and networking with professionals from some of America’s finest corporations and select universities (acp-usa.org). Prior to starting ACP, Mr. Goodfriend spent approximately 24 years as an investment banker at Merrill Lynch and Credit Suisse. Mr. Goodfriend was promoted to Managing Director in the investment banking divison of Merrill Lynch in 1996. He retired from Credit Suisse in 2007. Mr. Goodfriend received a BA in Economics from The Johns Hopkins University and a MBA from the Columbia University Graduate School of Business.

Sonal ShahSonal Shah
Deputy Assistant to the President & Director, White House Office of Social Innovation & Civic Participation

Sonal Shah heads the White House Domestic Policy Council’s Office of Social Innovation and Civic Participation (SICP). She also served on President Obama's Transition Board overseeing the Technology, Innovation, Government Reform working group. Prior to joining the White House, Shah led Google.org's global development efforts, focusing on transparency, openness, civic participation, and entrepreneurship development, especially financial access. Previously, as VP, Goldman Sachs, Inc, she developed and implemented the firm's environmental strategy. Shah also co-founded a non-profit, Indicorps which offers fellowships for Indian-Americans to work on development projects in India. Shah received her MA in Economics from Duke University and BA in Economics from the University of Chicago. She is an Aspen Crown Fellow and a Next Generation Fellow.

Global Challenges, Local Action

Brian A. GallagherBrian A. Gallagher
President & CEO, United Way Worldwide

Brian Gallagher leads the United Way Worldwide network of several thousand local United Ways around the world. Serving most recently as President and CEO of United Way of America, he led the organization's transformation to focus on community impact, representing a dynamic shift from the United Way recognized for decades as the nation's premier fund raiser and distributor. Today, United Way advances the common good by addressing those issues which create opportunities for a better life for all people-education, income and health. Gallagher has further raised the bar on accountability, governance and transparency standards. And through his work as chairman of Independent Sector and other national nonprofit boards, he's led a collective effort to drive more trust and confidence in the nonprofit sector.

James AndersonJames Anderson
Cities of Service

James Anderson oversees domestic projects and communications at Bloomberg Philanthropies. Before joining Bloomberg Philanthropies, James served as communications director to New York City Mayor Michael R. Bloomberg. In that capacity, he was the lead architect of both NYC Service, the City's comprehensive strategy to increase volunteerism, and Cities of Service, a bipartisan coalition that now includes over 100 mayors representing more than 47 million Americans. Previously, he served as an associate commissioner at the City’s homeless services agency and as communications director for the Gay, Lesbian and Straight Education Network, a national advocacy organization. He lives in Brooklyn, New York.

Ariel KestensAriel Kestens
Head of Support Services, International Federation of Red Cross and Red Crescent Societies, Americas

Ariel Kestens volunteers for the Red Cross since 1986 and has worked with local communities in several countries of the continent. He holds a postgraduate degree in Health Management and Policies and a Master in Business Administration of IESE Business School. He taught Public Administration and was Director General of Argentine Red Cross and Head of the Pan-American Disaster Response Unit.

Service Jam White Paper

In collaboration with key partners, IBM has published "The Systems of Service", a white paper summarizing key findings from Service Jam. The document will help organizations leverage the knowledge generated by the Jam to innovate, design and improve service programs.

Data Analysis

The text mining and data analysis of the Service Jam content is now available.

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