Located in Southeast Asia in the western Pacific Ocean, the Philippines is an archipelago comprising 7,107 islands. With an estimated population of 92 million people, the Philippines is the world's 12th most populous country and the third-largest English-speaking nation. IBM established operations in the Philippines in 1937. Its operation today is located in Quezon, which is the former capital and the most populous city. CSC first deployed in the Philippines in 2008. Locations have included Davao City, Tagbilaram, Manila, Subic, Iloilo City, Bacolod and Zambles. Projects have included developing a marketing service facility and investment opportunity database for a chamber of commerce and its members and providing the infrastructure to enable successful global marketplaces.
- CSC Philippines 1
July 21 - August 11, 2008
Eight IBMers - Andrew S Levy (USA), Qing Xia Zhang (China, Beiljing), Liang Zhang (China, Shanghai), N S Sreejith (India), Phee Vania (Canada) Rafael Costa Amaral Cunha (Brazil), Selvi R (Singapore) and Scott Frohman (USA) were part of the pioneer batch of Corp Service Corp (CSC) volunteers sent to Davao City, Mindanao, the Philippines.
Team members were assigned to work with the following agencies:
Team members were asked to scrutinize the organizations’ initial efforts for strategic planning; and review the institutional set up internally within each organizations and its external relationships with government and other stakeholders (foreign and local) in their respective Industries. The team offered advice to help improve the organizations so it can become more effective to address its vision and to benchmark it with similar institutional models. Volunteers helped draft frameworks to achieve the major institutional projects, advocacies. Additionally, team members developed communications and marketing plans, a web marketing strategy and provided training to improve internal organizational capabilities. The team shared global best practices to help counter the negative image of the city in terms of safety, being part of the larger Mindanao Island.
In addition to their respective duties the team banded together to organize a Career Day at the University of Mindanao. Team members shared their insights on career development and shared their personal experiences which made a huge impact with the students. The students and the faculty appreciated the effort as they very seldom get exposed to external speakers and especially one that is as International as the IBM CSC team. To show their appreciation the students put up a performance in honour of the CSC team.
The Mayor of Davao also presented the CSC team with a Resolution commending the efforts of the CSC team which was read at Parliament.
- CSC Philippines 2
22 September 2008 - 17 October 2008
"Philippines 2 consisted of 10 Participants from China, India, United Kingdom, United States, Sweden, Netherlands, Korea ,Italy.
Our original assignment was in Mindanao, however civil unrest caused IBM to decide to move our assignment. Following a two week delay our team was sent to the Island of Bohol (just north of Mindanao) in the city of Tagbilaran.
In the city of Tagbilaran we were assigned to serve two different groups. The first was the Government of Bohol and the second was Holy Name University. At the Government offices the team worked on Project Management for Road construction, Poverty databases, HR processes and Agriculture. At HNU the team worked on an e-Business Curriculum, Eradicating Waterborne disease by advising on aspects of a new water testing lab including Training, Marketing and Planning and working on the computer lab for the University.
During a field trip the team stopped to see a well which upon arrival it was found that the project had run out of funding from the NGO’s and the village couldn’t finish the project to get water to their residence. Further investigation found that they needed the equivalent of $200 to finish the project. The team put together a plan and agreement to fund the balance provided it could be completed prior to our departure from the country. The team stood at the water valve in town and saw the water flow for the people of the village! The people of the Village put on a “Thanks” ceremony for the IBM team to show their appreciation for their basic need of Water."
- CSC Philippines 4
20 March 2009 - 17 April 2009
"Our Team consisted of eight IBMers from Denmark, the United States,India, Australia, México and Russia. We were assigned to Subic Bay and Olongapo City in the beautiful Philippines.
We worked with the Olongapo City Government and provided assistance and advice on document tracking processes, including a,system for all incoming and outgoing documents across all the offices. We assessed their current IT practices and recommended best practices for IT security-related policies. We also provided assistance and advice on a marketing strategy for the city and provided assistance to the Public Employment Office to improve processes and service to citizens and hiring agencies.
We supported IDESS (Maritime & Interactive Technologies) with advice and assistance on marketing and sales strategies and the evaluation of pricing strategies. We assessed and investigated current project management practices and recommended improvements. We provided training and advice on how to design robust, scalable platforms that can be easily loaded with different content that is SCORM compliant.
Olongapo is a unique city, rich with the spirit of volunteerism. We donated school materials from our home countries to Aeta preschool children whose parents live in the nearby mountains.
We arrived for our assignment as strangers, we lived as a family, we worked and delivered our work products to our clients as a true IBM team and we will stand as friends for a lifetime."
- CSC Philippines 5
29 May 2009 - 27 June 2009
Philippines team 5 consisted of 9 team members coming from 7 countries. We had 6 subteams to help the customers on various project. Below are assignments completed in that month
- Sadhana Mishra owned strategic planning for Subic Bay Metropolitan Authority. She built the capacity of SBMA staff in strategic planning activities.
- Jaime Pamela Pardo Mora owned HR and Organizational Development Training for Subic Bay Metropolitan Authority. She provided trainings to SBMA management and staff to increase their efficiency
- Marcelo Martins, Atul Chadha, Dayananda Shivarmuty were on the case to provide assistance, guidance and knowledge transfer to MIS Counterpart in the design, planning and implementation of various IT projects with the proven effective Project Management
- Jens Teichelmann owned Marketing & Sales Training for Hanafil Golf & Tour Inc. He increased staff motivation and skills in marketing and sales, also the capacity to develop sales & marketing plans
- Camilo Rojas Lopez owned Marketing Planning and Tourism Promotion for Olongapo City Tourism Office. Besides to provide training, he also built up a website prototype for Tourism office
- YiRen Yuan (Judy), Jens Teichelmann and Douglas del Prete were on the case to provide Strategic Planning, Educational Development & Marketing planning for COMTEQ Computer & Business College. They worked out strategy, financial and marketing plans with the customers, provided multiple trainings, also reviewed their curriculums
- Besides to these assignments, we also visited Aeta children of Bayan-bayanan Elementary school at weekend.
This is a precious experience and a wide eye-open to all of us. We learned a lot about Philippines and Filipinos. As a team, we enjoyed a great team together, also learned a lot from each other.
- CSC Philippines 6
28 August 2009 - 27 September 2009
"Philippines Team 6 consisted of 9 participants from 8 home countries including Italy, Finland, India, China, Taiwan, Canada, Mexico, and the United States. We were assigned to Iloilo City, in the Philippines, and worked on several different projects.
For the Province of Iloilo, we worked on web management and development training. At the Iloilo Economic Development Foundation (ILED), we did strategic planning and created a marketing plan. And we performed small and medium enterprises training for Iloilo Business Club (IBC).
At the John B. Lacson Foundation Maritime University (JBLFMU), we helped with staff training. At the University of the Philippines Visayas (UPV), we provided ERP implementation and staff training. For West Visayas State University (WVSU), we provided information technology and information systems curricula review.
We assisted with project quality review for Central Philippines University (CPU). And at the University of Iloilo (UI) we trained staff on best business practices.
In addition to our project work, we provided project management training for students at West Visayas State University (WVSU) and Central Philippines University (CPU). We also delivered graduate and undergraduate seminars on marketing, sales, project management, strategic planning, learning technology at University of Iloilo (UI). The team also attended a career fair for Iloilo Federation of Information Technology (IFIT).
Some of our favorite memories include our visit to Guimaras Island , weekend activities at Cebu and Negros and the hospitality of our hosts and their smiles. There was also an unforgettable storm on 26 September 2009 that ripped through Philippines’ capital city which made us care deeper and appreciate more of their perseverance."
- CSC Philippines 7
09 October 2009 to 07 November 2009
"Philippines Team 7 included 10 Participants from 8 Countries (Brazil, Belgium, China, Denmark, Ireland, India, and Russia). We were located in Bacolod City, Philippines and worked with several clients.
For the City Government of Bacolod, we worked on IT staff capacity building. The goal was to develop Bacolod City into a modern urban center with excellent basic services, safe and peaceful living conditions, and a dynamic center for economic growth and development.
We worked on two projects for the Governors Office of the Province of Negros Occidental. The first project was to develop an IT security policy and guidelines for the provincial government of Negros Occidental. The second project was network and database administration training because the province is getting most of its systems and documents online. to facilitate management of information and delivery of services to its constituents.
We had two projects at Bacolod-Negros Occidental Federation for Information and Communications Technology, (BNEFIT) Inc. One project focused on their objective to be a collective effort of the academe and human resource development, real estate and business and local governments to undertake projects and programs complementary to the vision of making Bacolod City and Negros Occidental as viable locations for ICT and business process outsourcing (BPO) services. Another project focused on strengthening BNEFIT as an organization capable of delivering timely training and intervention to partner organizations by building up manpower requirements for the burgeoning BPO industry in Bacolod and Negros.
At the University of St. La Salle, La Salle Avenue, Bacolod City, the goal was to improve the IT and information management systems in the University in accordance with international standards, to improve the IT services in the university and to effectively address security, to provide the IT staff and personnel with effective tools in relation to their job, and to establish an effective information management system for the university.
The team also worked with the Province of Negros Occidental to develop a strategic marketing plan for Negros Occidental’s tourism program, focusing particularly on web marketing."
- CSC Philippines 8
19 February 2010 - 20 March 2010
"Philippines Team 8 consisted of 9 IBM employees from 6 Countries: Canada, Germany, India, Slovakia, Switzerland, and the United States.
In the aftermath of the floods caused by Tropical Storm Ondoy (Ketsana) and Typhoon Pepeng (Parma) that affected Metro Manila and its greater Capital Region in September 2009, IBM committed technology, service and expertise to disaster rehabilitation and disaster preparedness efforts. The Philippines 8 team arrived in Manila with a mission to assist humanitarian aid organizations, research institutes and local agencies to enhance early warning systems and to coordinate an effective disaster response using information technology.
We assisted the National Institute of Geological Sciences (NIGS) in the design and development of the “Flood Prediction System” project. We automated the Philippine Red Cross operations center processes that provide disaster management services to deliver information in a more efficient, paperless environment. We advised the Philippine Institute of Volcanology and Seismology (PHIVOLCS) on information management for monitoring and real-time warning of earthquake and volcano activity. We also evaluated Information System Needs for the Human Resources Department at PHIVOLCS.
We were able to provide additional support to our client by linking them to the local IBM Innovation Center. It really felt great that we were able to show that IBM can actually provide direct and immediate help.
Being part of CSC was a special & rewarding experience. The most delightful was meeting the people of the Philippines ... the most joyful, kind, welcoming, resilient people we've ever met!"
- CSC Philippines 9
10 September 2010 - 9 October 2010
"Philippines Team 9 consisted of eleven participants from nine different countries, including Argentina, Belgium, Brazil, Canada, Costa Rica, France, Germany, India, and the United States. The team was located on the University of the Philippines (UP) Campus in Quezon City in Metro Manila, and participated in five different projects.
At the Environmental Science for Social Change, the team provided assistance in the definition and creation of a contact database and GIS meta database, based on open source solutions.
For the National Institute of Geological Sciences, the team promoted the usage of social networking tools to promote awareness of flood prone areas within Metro Manila.
The team provided assistance to the IT Department at the Department of Agrarian Reform in order to develop their skills and expertise in defining scope and terms of references for information system development projects.
At the Philippines Red Cross, the team was involved in three distinct activities including the review of the development and deployment of an open source (SAHANA) disaster management software package, the definition of Corporate Communications, Fund Generation and Membership Building Training, and the development of the PEMR Reporting System.
Finally, with the Manila Observatory, the team improved the Regional Climate Systems’ Program by making recommendations on Computing Clusters, helping with database selection and design through training, as well as providing recommendations on website development."
- CSC Philippines 10
6 May 2011 - 3 June 2011
"12 IBM volunteers from 9 countries were based in Cebu City, Philippines, and worked with 4 clients across 6 unique projects.
Cebu City Government hosted two teams, one focused on Human Resources Framework Streamlining for the HR Development Office and Cebu City Medical Center to help transform the organization and improve merit-based staffing, training and performance evaluation practices; and the other working with the Management Information and Computer Services Department to improve their capacity to efficiently and smoothly change-over from a Legacy Information System to an Object-Oriented Windows-based Information System to strengthen the Department’s revenue systems.
Cebu Educational Development Foundation for IT (Cedf-IT), a nonprofit organization with the mission to bridge the gap between ICT skills coming out of academe and the ICT skills being demanded by industry, were looking for immediate deliverables and suggestions to help them keep their doors open and sustain their business.
Department of Science and Technology at the University of the Philippines’ Cebu Technology Business Incubator institute benefited from a list of recommendations to CEBUinIT company to ensure a sustainable success of the program.
Ramon Aboitiz Foundation, Inc. (RAFI) hosted two teams, one working on a content management solution to facilitate information sharing and collaboration both internally and externally; and the other on Mega Cebu assessment and proposal to introduce a framework by which a system can be developed that supports the decision-makers in order to optimize urban planning."
- CSC Philippines 11
September 16 - October 15
The Philippines 11 team consisted of 12 participants from Slovakia, Spain, Belgium, UAE, India, Japan and the US.
The team was deployed to Davao, on the Island of Mindanao, and participated in 6 different projects.
With the Department of Tourism, Kriti and Christophe defined a way to retrieve accurate tourist data and promoted a collaboration with the University of Mindanao to develop a web portal and database.
The volunteers deployed to the University of Mindanao,Parham and Junichiro, worked with faculty members and students to enhance their skills in the areas of Cloud Computing, IT in Practice ,Software Development Lifecycle, User-Centred Design, Consulting Practice, Project Management, and Special Topics in IT (including Smarter Planet, Smarter Cities and Smarter Education). They also worked closely with staff to assist partner industries/agencies and partner communities to be more productive and effective in their daily task with improved systems and software.
Within the Samal Eco Crafters Association Inc. (SECA) project, a non-profit organization created in order to promote creative recycling of material to raise environmental awareness and provide additional sources of income for Samal Island communities., Cécile and Izaskun worked on a business plan defining vision and strategy. The business plan covered marketing, finance, sales, operations and human resources plans.
For the Davao City Investment Promotion Centre (DCIPC), Carmen and Maneesh reviewed the Davao City Investment Incentive Code and provided feedback on making the Code easier to read for foreign investors, to help attract foreign investment. They also consolidated hundreds of statistics on Davao City from various sources into a single database and created a proof of concept web portal for this database, allowing investors interested in Davao to access information easily.
For the Davao City Chamber of Commerce and Industry, Inc , Padma and Sarah helped with database development and implementation, to increase effective and proactive recognition of opportunity and simplify the process. They analyzed database options, developed database load forms with data standards, and provided detailed implementation plans with recommendations for additional free technical support from the local university.
ICT Davao Inc , a volunteer based organisation aiming to oversee the interest of the Information and Communication Technology sector in Davao sought the help of IBM's CSC volunteers Claire and Johan to help them refine a communication plan that will allow them to create more value for the membership, and increase the impact of their activities.
- CSC Philippines 12
September 13 - October 12, 2012
10 participants from:
- Brazil (1)
- India (4)
- Italy (1)
- Mexico (1)
- Switzerland (2)
- US (1)
1) Mindanao Alliance of Self-Help Societies - Southern Philippines Educational Center (MASS-SPECC):
MASS-SPECC is the oldest and the biggest regional cooperative federation in the whole country. It covers all of the 27 provinces of Mindanao with its more than 300 primary cooperative members. It has evolved a number of pioneering services, all geared towards the development of cooperatives to become relevant players in Mindanao development.
Our mission was to assist MASS-SPECC with ICT expertise in various initiatives, for short and long term development of the organization and to identify key strengths and weaknesses with the baseline processes, uncover issues, conduct root cause analysis and make recommendations for change, if any.
2) Department of Agrarian Reform - DAR:
The Agrarian Reform Community Connectivity and Economic Support Services (ARCCESS) is a support service delivery organisation of DAR, which was created to contribute to the overall goal of rural poverty reduction.
Our mission was to provide assistance to DAR in the Monitoring and Evaluation process of the ARCCESS project, Such process is key and needs to be implemented at all organisational levels, i.e. Central, Regional, Provincial and Municipal. An effective and efficient M&E system ensures that government funds are translated into successful programs for rural development and ultimately into benefits for Agrarian Reform Beneficiaries.
3) CHED - Commission on Higher Education:
Due to the existing BPO industry, the Philippines are very well positioned to become a global center for Smarter Analytics, taking BPO to the next level, higher value services -> creating new jobs in the Philippines!
Our mission was to develop a Specialization Track for Business Analytics and to submit a draft CHED Memorandum Order for the ANALYTICS Specialization Track prescribing additional electives for the Bachelor of Science in Business Administration (BSBA) and for the Information Technology Education (ITE) programs. The scope was to define:
- Course outlines for the six (6) analytics elective courses
- Identify job opportunities that will be created in key industries due to the application of Smarter Analytics.
- Identify a tiered set of competencies that would be needed by the Smarter Analytics workforce
Our community service work:
Kidsmart installation at South City Central School, Cagayan de Oro.
Participation in various lectures at the Capitol University, discussing different topics with the students (eCommerce, Security, HR management)
- CSC Philippines 13
July 12 - August 10, 2013
Our team consisted of twelve people from Argentina, Brazil, India, Japan, Netherlands, Spain, Turkey, and USA. We were based in Metro Manila in the Philippines.
There were four main projects that our team addressed.
The objectives of the assignment with the Makati City Urban Development Department's Public Safety division were to review the processes behind, then identify gaps or weaknesses within the Ordinance Violation Receipts, from issuance to license redemption. The team developed modifications and enhancements to improve efficiency and transparency, as well as identified opportunities where technology could be applied for the City's consideration.
The expected impact, from the customer's perspective, is still being quantified due to a landmark legal case having recently decided a large territory would convert back into the City's borders, necessitating its staff urgently focus on that transition.
Department of Education & National Youth Commission requested assistance on the Abot Alam project, a nationwide program with a vision of helping out of school youth (ages 15 to 30) in the Philippines through opportunities for education, possible career and employment. The CSC team worked with the clients to establish end to end process, provided series of technical recommendations to improve the database to collect data and to improve advocacy campaign for broader reach and awareness. The efforts of our team resulted in increased awareness about the program, collaboration among all agencies involved in the project, increased registrations of out of school youth and a roadmap which would help realize the vision to have 0% out of school youth in the Philippines by 2016.
Metropolitan Manila Development Authority Metrobase, which is the traffic monitoring and incident management command center for Metro Manila, is responsible for answering hotline calls, CCTV monitoring and responding to traffic incidents through radio communications with traffic enforcers. Our assignment was threefold: providing guidelines and methodology to develop a detailed operations manual, propose a comprehensive data reporting solution capturing all call and incident data, and providing recommendations to improve performance assessment, career path definition and structural training for Metrobase organization.
Metropolitan Manila Development Authority - Traffic Academy team’s focus was on improvements of training methods and data management for the current Traffic Academy and recommendations for the new Institute of Traffic Management being established. Short and long term options were provided for data management in spreadsheet and database structure, along with training on how to improve how they managed their data. A Train the Trainer workshop was delivered for all of the MMDA divisions. Recommendations for future growth of the academy for training methodology and infrastructure improvements for the Institute of Traffic Management were reviewed with their consultants and Chairman. Their goal is to become the premier provider of traffic management education in Southeast Asia and beyond.
We joined forces with Hands on Schools for the Brigada Eskewla and Mural Project where we painted a whimsical mural on a wall at a playground and repainted halls and stairways to brighten the school grounds.
It IS more fun in the Philippines!
- CSC Philippines 14
July 21, 2014 – August 15, 2014
11 team members from 6 different countries (The U.S., U.K., India, Brazil, Argentina and Canada) participated in CSC Philippines -14, based in the city of Santa Rosa.
4 teams worked with 4 different host organizations as follows:
Team #1 Santa Rosa City, Planning and Development Office (Ermin Lucino). Traffic Management Planning
The team, Anne Taylor (U.S.) and Vivek Agarwal (India) developed a framework for measuring and analyzing traffic flow in the city of Santa Rosa. They worked with the City Planning Office and the Traffic Management & Enforcement Office in developing a process for identifying a traffic study area, conducted a site survey and traffic study and reviewed the results. Based on this, they made recommendations that can be supported by the analysis.
This team created a stakeholder analysis to ensure that all key stakeholders are involved in traffic planning efforts. Enhanced basic skills and training on conducting traffic volume counts. In support of recommendations for improving traffic congestion they successfully planned and executed the traffic pilot. From this they were able to provide a repeatable process for conducting any future traffic studies and initiatives.
Team #2 Santa Rosa City Police(Pergentino Malabed) Record Management Analysis and Social Media Marketing for change
The team of Martin Doynel (Argentina), Luciana Siciliano (Brazil), and Ioana Topler (U.K.) provided the client with a series of recommendations to improve their records management approach. The second part of the scope was to suggest ways to improve image of the Police within the community.
The team has enhanced skills by providing training on Excel and Social Media and Social Media Marketing. In addition to that, they provided an enhanced Excel based system to improve record management which will shorten processing time and enhance records tracking. Lastly the team developed a Communication Management Plan for Social Media which has since become a National Reference document for the National Police force.
Team #3 Santa Rosa City City Social Welfare and Development Office (Judith Hasil). Information System Improvement and Services Awareness.
The team, Carina Diniz (Brazil), Mark Gallant (Canada) and Brian Kulak(U.S.), provided the a series of recommendations to improve the clients records management approach and to enhance awareness of the services provided by the CSWDO.
Finalized all Process Maps to allow easy interpretation for future system implementation. Created Citizen Services Brochure, Web Content and Facebook page for Services awareness. Leveraged Police training in Excel and Social Media for key CSWDO staff. Reviewed and provided best practice reference documents; Technology Planning & Measure for Success of Plans, Excel based Reporting Template and Social Media Communication Plan.
Team # 4 LinKIT- Laguna Industry Network for Knowledge, Innovation & Technology, Inc. (Antonio Del Carmen). Technology Business Incubator/Accelerator Development
The team Sridhar Vijayaraghavan(India), Becky Ju (U.S.) and James Hunter (U.K.) worked with the client on this key initiative to foster economic growth in the Metro Laguna region. The goal was to draw talent, promote innovation in the region and establish the premier technology business location in the Philippines.
The team worked closely with their client and stakeholders including local businesses and educational institutions to develop a comprehensive business plan for a technology business incubator. Both short and long term goals were outlined and established with regards to Offerings, Facilities, Staffing, Partnerships and potential Revenue streams. Their advice included both physical site and overall financial analysis for future investment baselines. They created a website to create awareness and were instrumental in the delivery of a community services project aimed at their clients.
Community Service Activity. Laguna Industry Network for Knowledge, Innovation & Technology, Inc (LinKIT)
The LinKIT team spearheaded the delivery of an educational community service session for students of the STI College of Santa Rosa and small business people who may some day use the small business incubator that LinKIT has worked on. Under their leadership (and Anne Taylor’s initial efforts) the educational material was delivered and prepared by the overall CSC-14 team
The seminar was well attended and included a presentation from the LinKIT team with additional details on the new incubator. Short presentations were then delivered that covered the following important topics:
There was a lot of interaction, positive feedback and excellent participation from the attendees.
- ESC Philippines 1
30 September - 22 October, 2011
Cebu - one of the Philippines’ major metropolitan areas - has a host of beautiful natural attractions, a population with excellent English language skills, and some big goals. Cebu wants to transform itself into a major tourist and call center destination.
The IBM team in Cebu focused recommendations on integrating the plans of local governments across Metro Cebu to address common challenges, including flooding, land use and traffic congestion. This city-region concept would help each unit of government address common problems faster and in a more economical way, improving quality of life and prospects for economic development.
The IBM team came from Germany, Italy, Sweden, and the US.
The Executive Service Corps delivers Smarter Cities Challenge grants to cities around the world. Learn more about this program on our website: smartercitieschallenge.org.