Located in East Africa, Kenya is a major African nation of 39 million residents, representing many different peoples and cultures. IBM is represented in Kenya with an office in Nairobi, which is the country’s capital and largest city. Locations for CSC teams in Kenya have included Machako and Nyeri. CSC projects have focused on helping the government extend digital services to rural areas. CSC IBMers deployed in Kenya also have worked with orphanages and schools and participated in community activities.
- CSC Kenya 1
17 September 2010 - 17 October 2010
"Kenya 1 was comprised of 11 team members from Brazil, Canada, United Arab Emirates, France, Germany, India, Japan and the US. The team was stationed in Machakos, Kenya, a rural community located 65 km southeast of Nairobi.
The team partnered with Digital Opportunity Trust (DOT), a Canadian-based non-governmental organization (NGO), and the Kenya ICT Board on an initiative called the Digital Villages project. The project’s primary focus was to bring connectivity and e-government services to the rural areas of Kenya to promote ICT literacy and create economic growth and sustainability. Our overall team split into three sub-teams.
One sub-team provided strategic positioning of Digital Villages as centers for rural empowerment and development
A second sub-team provided a framework for delivering services through the Digital Village centers.
The third sub-team recommended tools and technologies to empower rural entrepreneurs to run the Digital Village centers.
The team was privileged to visit the Springs of Hope Children’s Centre in Machakos, Kenya. The simple act of inflating a ball brought joy to the children.
The fondest memory for Kenya 1 was visiting the various Digital Village entrepreneurs. The team was able to feel their immense drive, passion and determination for operating their own businesses while trying to make a positive difference for their rural community. All this amid the many daily business and basic life challenges they face. The inspiration was amazing. This feeling was magnified when our client said to us, "You can go home knowing you've done good for mankind.""
- CSC Kenya 2
19 February 2011 - 19 March 2011
"The Kenya 2 CSC team consisted of 12 IBMers from 9 countries, with backgrounds including consulting, project management, sales, finance, recruiting, engineering and marketing.
Our team was deployed to Nairobi, Kenya, but spent the majority of our time based in Nyeri, an agricultural town based 3 hours outside the capital.
There were 3 key objectives during the deployment, divided among the 3 subteams.
One subteam worked to develop an enabling legal and regulatory framework for e-Government in Kenya.
A second subteam provided recommendations for development and retention of high-end ICT and ITES industry talent.
A third subteam provide strategic directions for competitive postal financial services.
The projects included in-depth research, interviews and collaboration with the government of Kenya, with final deliverables of detailed reports and action plans for the client organizations.
We were also involved in several community efforts, including visiting Mweiga Orphanage and the Allamano School for the Mentally Handicapped. The team also hosted a program at Kimatha University School of Technology - which included a presentation on Smarter Planet, a career skills workshop and implementation of a smart whiteboard system.
We take away many positive memories from our time in Kenya. From the stimulating projects to the community work to fun times spent together as a team - all of us left Kenya with a great satisfaction, and eagerness to visit again in the future."
- CSC Kenya 3
01 July 2011 to 31 July 2011
“In July 2011, twelve IBMers from eleven different countries traveled to Kenya as part of the third IBM Corporate Service Corps. team in the country. One IBMer each came from Australia, Canada, China, Germany, India, Japan, South Korea, Spain, the U.K. and the U.S. Two were from Finland.
The team (Kenya-3) was based in Nakuru town 200 km outside of Nairobi. Nakuru is Kenya’s fourth largest urban centre (and reportedly the second fastest growing city in the MEA region); it is a unique convergence of agricultural, industrial and services sectors and all 42 of Kenya’s ethnic communities.
IBM’s implementation partner, Digital Opportunity Trust (DOT) worked with local government and business organizations to shape 3 distinct projects which were directly influenced by the country’s development agenda, Vision 2030. Each resulted in “quick wins”, medium- and long-term recommendations:
Kenya Education Network Trust (KENET) focused on ways to enhance collaboration between universities and research institutions and increase the usage of the current education and research network.
e-Government defined a standardized public service enablement framework for leveraging new service delivery channels, particularly mobile.
e-Voting examined the 2010 e-Voting and Registration pilot to highlight leverage points and key actions for facilitating a smooth and credible election in 2012.
And, DOT also organized three unforgettable community days for Kenya-3 (see pics).
We will always cherish: (1) the opportunity to work with each other on projects that could transform people’s lives; (2) the deep interactions with and warmth of the Kenyan people; (3) being touched by children’s innocent smiles and laughter, and inspired by students’ “Yes, we can!” enthusiasm during our community days; (4) nature’s magic in the Masai Mara and Lake Nakuru; and, (5) of course, our matatu adventures!”
- CSC Kenya 4
21 Oct 2011 - 21 Nov 2011
The Kenya 4 CSC team was composed by 12 IBMers from 11 countries, Canada, Denmark, Germany, Japan, India, UK, Mexico, US, Turkey, Israel and Portugal with different professional backgrounds such as consulting, project management, sales, development, HR and IT.
The city of assignment was Machakos. Machakos is a town in Kenya, 64 kilometers southeast of Nairobi. It is the capital of the Machakos County in Eastern Province of Kenya. Machakos Town is a major rural centre, and also a satellite town due to its proximity to Nairobi. The team spent part of the time working there and part of the time meeting our clients in Nairobi.
The team was divided into 3 subteams that addressed different challenges:
One subteam worked with the Ministry of higher Education Science and Technology to develop a frame work to capture and track innovations in Kenya.
Another subteam worked with Kenya Association of Manufacturers to provide recommendations to increase the membership number.
A third subteam worked with Kenya Vision 2030 Delivery Secretariat (VDS) to provide strategic leadership and realization of the Vision 2030 and importantly, creating a Dashboard to show the status of the timely execution of the Vision 2030 flagship projects.
The team also spent 2 days out in the community. One day was spent at Machakos School for the Deaf, which was a pilot school in teaching deaf children using Total Communication. The school has classes from nursery class (4-5 years old) to secondary level (early teenage).
The second community day was at a private local university - Daystar University (www.daystar.ac.ke) to work with the students in particular through an ICT club - Daystar Information Technology Association ( DITA).
The memories are so many and so deep that the team will never forget how we got along together so well, the gifts we brought to each other (many!), how there was constant help among the subteams, how we worked altogether in the room at the Garden Hotel, Richard cooking Indian food for the team, the Masai Mara safari camping , walking around Machakos and meeting the children, Lake Nakuru and the extreme beauty, Lake Magadi and Lake Natron and the challenges of this hottest day,hiking Ngong Hills and walking among the giraffes!
- CSC Kenya 5
1 June 2012 - 30 June 2012
The Kenya 5 CSC team consisted of 10 IBMers from 6 countries, with background including IT Architecture, Project Management, Sales, Marketing, Software Engineer, Consultant, and Strategy Management. One IBMer each came from Brazil, China, England, India, Mexico, the U.K., and five from the U.S.
Our team was deployed to Nairobi, Kenya on May 30, 2012, and was located in the Gigiri Estate suburb about 20 KM from Nairobi city center. Kenya 5 team was divided in three subteams, each subteam working on a different project.
The Eastern Africa Power Pool (EAPP) was the client organization for Subteam 1 and Subteam2 projects, and Futures Group (one of the implementing partners of the U.S. Centers for Disease Control (CDC) in Kenya) was the client organization for Subteam 3.
Subteam 1 worked on the design of a Centralized Energy Database system to enable the collection, management, analysis and sharing of data efficiently and securely with EAPP stakeholders.
Subteam 2 designed an Information Systems Network to seamlessly integrate with all organs and bodies of EAPP for provision of technical, financial, and commercial information of power trading within and across countries within EAPP.
Subteam 3 was tasked to develop an approach for tracking cervical cancer screening & treatment tracking.
Kenya-5 team was also involved in several community efforts, including visiting St. Thomas Bernard Children Home Orphanage and visiting Kings College, a startup college to talk to students.
The memories are many and so deep that the team will never forget how we got along together so well, the gifts we brought to each other (many!), how we worked altogether in the dining room at the Village Villa, Sushma cooking Indian food for the team, the deep interactions with and warmth of the Kenyan people, and of course the nature’s magic in the Masai Mara and Lake Nakuru.
- CSC Kenya 6
24 August 2012 - 23 September 2012
The Kenya 6 team was comprised of 13 IBMers from India, China, Australia, and the United States.
The team was based out of the city of Nyeri in the central highlands of Kenya.
Though based in Nyeri, the team worked with clients in Nairobi on three different projects.
Subteam 1 worked with Kenya’s Multimedia University to develop a strategy for partnerships with the private sector and a curriculum to enable the university to be a leader in information technology, entrepreneurialism and multimedia.
Subteam 2 worked with the Kenya Private Sector Alliance (KEPSA) to develop a framework to make the organization even more essential to its members, the government, and to the country's Vision 2030 economic development plan.
Subteam 3 worked with the Ministry of Information and Communication to develop a roadmap of specific activities and policies to promote and stimulate the job growth in the creative arts industry in order to double the industry’s GDP contribution.
In addition to work deliverables, the team also engaged in community service and outreach activities at the Allamano School for children with special needs and at Kimathi University.
The team’s experience was full of not only challenging work, but also fun and memorable excursions to Kenya’s beautiful landscapes.
Many memories were made in Mt. Kenya, Hell’s Gate, Lake Naivasha, Mt. Longonot and the Masai Mara!
CSC Kenya 7
June 14, 2013 to July 13, 2013
Jambo! IBM CSC Kenya 7 consisted of 12 IBMers from nine countries with diverse backgrounds including Project Management, Communications, Finance, Sales, Marketing, Business Development, Supply Chain, Operations, HR/Learning & Knowledge, Software Engineering, IT Architecture and Strategy Consulting.
Team Members include:
Based in Nairobi, our team was assigned to consult with Kenyan Government Ministries on initiatives to achieve critical social and economic development goals.
In addition to our projects, our team visited the Nyumbani Children’s Home, Kenya’s first and largest facility for HIV+ orphans, for an inspirational and humbling day interacting, reading, singing and playing with the children.
While in Kenya, the team also admired the magnificent landscape and abundant wildlife, learned common Swahili phrases, enjoyed local cuisine (nyama choma), sung “Jambo Bwana” and danced with our new Kenyan friends and learned to ‘go with the flow’ and Hakuna Matata (‘no problem’).
Our time in Kenya was truly memorable. The professional and cultural exchanges shared, the new friendships cultivated and the professional and personal growth attained will last a lifetime.
To learn more about our experience, please visit our team blog: www.csckenya.blogspot.com.
CSC Kenya 8
May 2nd to May 30th 2014
Alex Hagens – Bakker - Netherlands
Hoong Sheng Loh (HS) - Singapore
Ulla-Britt Fagerström - Sweden
Mariana Lauria Reis - Brazil
Jackie Ross - Canada
Maria Kacerikova - Slovakia
Dominic O’Toole - Ireland
Bakul Chibber – United States
Heli Tiainen - Finland
Tiago Eduardo Micai - Brazil
Raghuveer Ramkumar - India
Yu Sun (Shane) - China
Daniela Garcia Vergara - Chile
Rajesh Ray - India
Luke Davenport – United States
Location: Nairobi, Kenya
Subteam -1 – Next Generation Development Team
Subteam – 2 Federation of Kenya Employers (FKE)
Subteam - 3 – Kenya Agribusiness and Agro-industry Alliance
Subteam - 4 – Women Enterprise Fund
Community Service: A visit to the Jacaranda Special Needs school. The team participated in a sports day and a school concert.
Careers Day: A visit to Strathmore University to deliver sessions on Analytics, Agile, Outsourcing and Social Media to the students. Further breakout sessions in the afternoon to discuss these topics in more depth.
CSC Kenya 9
August 29, 2014 to September 27, 2014
Kenya Team 9 consisted of 14 CSC participants from 7 different countries (China, India, USA, Brazil, Germany, Japan, UK). All our projects were based in the capital Nairobi.
Our team was working on four different projects:
Profile: 3 participants: Susanna Lo (IBM China), Lauren Schaefer (IBM USA) and Kamaran Sheikh (IBM UK)
The SOS Technical Training Institute (SOSTTI) has a mission to develop professionals and craftsmen of high quality and integrity to the community and the nation by providing quality training and professional skills. The institute focuses on empowering youth from underprivileged communities through transformative education and turning them into self-reliant skilled citizens who contribute to society.
The Corporate Service Corps team researched best practices and provided recommendations for the following areas:
1. Develop a framework for implementing an eLearning platform.
2. Research the potential for new job opportunities through the digital economy.
3. Identify key strategic partnerships to enable the SOSTTI to be sustainable.
4. Develop a marketing and communications framework.
Profile: 4 participants: Tatiana Acolett (IBM Brazil), Joseph Seo (IBM China), Amit Kumar (IBM India) and Chris Turner (IBM USA)
The team was tasked to review Kenya National Chamber of Commerce & Industry's (KNCCI) communications strategy and recommend a plan that can enable them to have an effective interlock with their 43 county offices, members, government agencies, embassies and international business houses. Additionally, the CSC team studied and provided recommendations on:
- How to establish the organization as a knowledge based organization and provide access to business intelligence to the members'
- How to monitor National and County office's performance.
Profile: 4 participants: April Snyder-Bolden (IBM USA), Mareike Lattermann (IBM Germany), Sudhanshu Mohan (IBM India) and Brian Henry (IBM USA)
Kenya got a new constitution in 2010, which caused a lot of organizational re-structuring within the government. In 2008 the country also developed the “Kenya Vision 2030”, which describes the goal of becoming an issue-based, people-centered, result-oriented and accountable democratic political system until 2030. Part of this vision is of course the development of better IT infrastructure, services and skills across the country. To achieve that the Ministry of Information & Communication Technology has developed the “Kenya ICT Masterplan” and formed “ICT Authority” as the body to implement the plan. Part of this masterplan is developing a Government Enterprise Architecture for which Team ICTA contributed the following items:
1. Develop a Government Enterprise Architecture model for the Government of Kenya including all its ministries, counties, departments and agencies
2. Design a phased roadmap ICTA can follow to implement this GEA
This GEA will provide the Government of Kenya with an overall framework and first steps towards “world class IT infrastructure and services” as described in the Kenya Vision 2030.
Profile: 3 participants: Hiromi Kawatsu (IBM Japan), Mark Bolter (IBM USA) and Suman Mukherjee (IBM India)
Project Partner: IBM collaborated with GSK to explore synergies. We worked with a GSK PULSE volunteer Beverly Jewell whose assignment is for 6 months i.e. Aug-2014 to Jan-2015. She not only helped us hit the ground running once we got there but is now instrumental in pushing our recommendations towards pilot/execution after our return from Nairobi, Kenya.
1. Increasing departmental effectiveness w.r.t. Reporting, Program Management, Change Management & Donor Delight (led by Mark Bolter)
2. Increasing effectiveness of data capture & utilization focused on Outreach & East Africa – Regional External Quality Assurance Scheme (EA-REQAS) programs (led by Suman Mukherjee)
3. 3. Increasing sustainability of the Outreach programs with a focus on Capability Transfer (led by Hiromi Kawatsu)
Expected Project Impact (for the three objectives):
With our interventions and with our focus on ‘realistic’ recommendations and ‘sustainable’ solutions, we look forward to Amref Health Africa managing its programs better, engaging strongly with its institutional donors, digitizing their data capture, using analytics to communicate impact and implementing e-learning techniques to improve capacity building. These will help Amref Health Africa to stay competitive in its line of work, continue attracting institutional donors to support its execution budget.
Career Day @ Strathmore University
The global IBM team were invited to visit Strathmore University, Nairobi to host a session with approximately sixty students from both the IT and business schools.
The students were interested in learning more about careers in IBM, becoming a successful professional, the CSC experience and the IBM graduate recruitment process.
The session went extremely well and both sides were given networking opportunities. The IBM team left feeling very impressed by the enthusiasm, attentiveness and perceptiveness of the attendees.
- ESC Kenya 1
19 April - 11 May, 2012
A team of IBM top experts assigned to Nairobi provided a cohesive framework and roadmap to the city to improve the flow of road traffic and increase revenues from the transportation sector.
The recommendations complement Nairobi's considerable ongoing investment in underlying roadway infrastructure. They include making traffic information more readily available to citizens, motorists, police, policymakers and planners so that better transportation decisions can be made in the near and far term.
The blueprint presented by the IBM team also includes suggestions for using available technologies, including mobile phones, sensors and closed-circuit television, to more automatically pinpoint traffic issues. In the recommended plan, parking and licensing would also be digitized and automated - streamlining bureaucratic processes and increasing citizen satisfaction. The plan prescribes enhanced collaboration between various transport bodies.
The IBM team of 6 executives came from the Netherlands and the US.
The Executive Service Corps delivers Smarter Cities Challenge grants to cities around the world. Learn more about this program on our website: smartercitieschallenge.org.