Located in West Africa, Ghana is home to nearly 25 million people. IBM opened a new office in the country in 2010. The first Ghana CSC team deployed in the country in 2008. Locations have included Takkoradi, Kumasi and Tema, with projects including improving business processes for small and medium enterprises, so they can access financing for market expansion. School visits and other community events also have been a focus of the CSC teams.
- CSC Ghana 1
July 12 2008 - August 8 2008
"The first CSC team deployed to Ghana collected 10 IBM’ers from around the world including India, the United States, Italy, Canada, and Germany.
We were based in Kumasi, Ghana, the second largest city in the country.
Our assignments were to assist a number of small businesses including the Association of Ghanaian Industries, National Board for Small Scale Business Industries, Aid to Artisans Ghana, the Ghana Drug Company, Kumasi Glue Factory, Yeboah Afihene, Golden Web, and Raktia Holdings.
One exceptional memory from the trip was in the first week when the whole team gathered outside to play an evening game of scrabble. The rule was that you could use any language you spoke during the game, which was both good fun and a vivid introduction to just how global our team was.
We’re most pleased that an official IBM business office opened in Accra not two years after our assignment."
- CSC Ghana 2
24 September 2008 - 25 October 2008
"Aiming to solve socio-economic challenges and develop business growth within the region, Ghana Team 2 consisted of nine CSC Participants from seven countries, including: Brazil, Denmark, Egypt, France, India, Spain, and the US.
After meeting virtually for nearly three months, the team finally met in person upon arrival in the city of Kumasi, where they supported three clients and worked on the following four projects throughout their one month visit.
The National Board of Small Scale Industry (NBSSI), a government agency, received assistance as the team worked to facilitate access to credit and financing for small and medium enterprises (SMEs) enabling future growth. The team helped further increase the managerial competencies and assisted with the overall development of these organizations.
The Association of Ghana Industries (AGI) is an overarching industry association in numerous areas throughout Ghana. For this project, the team helped to resolve the Oil Seed Supply Chain inefficiencies. In order to achieve their objectives and deliver recommendations, the team first worked with the edible oil industry in Kumasi and studied the end-to-end supply chain of their principle raw materials for oil seeds such as ground nut and Soya.
The second team worked in parallel to assess potential benefits to re-organizing and revitalizing the regional office of AGI in the Ashanti Region. This team worked with small to large scale industry managing directors to evaluate the existing added value of AGI and define new services to better support local industries. These combined assessments confirmed the benefits associated with the reorganization of the AGI regional office’s resources, skills, technology and communications.
Aid to Artisans Ghana (ATAG) is a non-profit organization with the declared objective of supporting and enabling the Crafts Industry in Ghana. The team assigned to ATAG pursued two complementary sets of actions. The first set of actions included evaluating the business strategy, identifying strategic initiatives, and delivering an evaluation report. The second set of actions included planning and conducting two workshops for the industry (focus groups, supply chain, marketing and communication). By the end of the assignment, the team had completed a multimedia cookbook and shot video footage with a voiceover of the local brass production process.
The collective Ghana Team 2 performed two community services efforts. In partnership with the Ghana Ministry of Women, the team delivered speeches to over 120 young female students at a local university on the topic of ‘Women at Work’; and also delivered speeches to a separate group of students enrolled in technical courses on the subject of ‘Career Day."
- CSC Ghana 3
19 February 2009 - 22 March 2009
"Ghana Team 3 was based in Takoradi, Ghana and included eight people that lived and worked for IBM in the USA, Italy, Spain, France, Germany, India, Malaysia, and South Africa. One team member relocated to Ghana two years after the assignment.
The team worked with two nonprofit organizations, including the Association of Ghana Industries (AGI) and Sekondi-Takoradi Regional Chamber of Commerce and Industry (STRCCI).
The AGI team provided business consulting to two local companies, a manufacturing company and an agri-processing company, on behalf of AGI. The team also created a framework for AGI to provide similar consulting services to member companies in the future.
The STRCCI team worked on the creation of a strategic plan, the launch of a new website, the design of a Knowledge Centre, and the design of a business incubator. Several of the ideas were implemented while the team was still in Ghana.
After returning from the assignment in Ghana, one of the team members ran the IBM Business Blue Project ""Smarter Global Collaboration"" in 2010 with two students from Ghana and two students from Germany. The project allowed the students to collaborate virtually to identify key factors and process steps that influence the success of setting up and maintaining business relationships between partners in Mature and Growth Markets.
The team had a wonderful time in Ghana and finds it difficult to select a favorite memory. We attended a traditional baby naming ceremony, visited some beautiful natural sites, and spent time in places of national historic importance."
- CSC Ghana 4
15 May 2009 - 14 June 2009
"Our 10 member team from Brazil, Canada, Italy, India, Japan, Spain, and the USA contributed to projects for Ghana National Chamber of Commerce (GNCC), Association of Ghana Industries (AGI), and Takoradi Polytechnic.
The GNCC team (3 members) helped with a business incubator project. The team continued the phase 1 work done by Ghana Team 3. The objective of the Incubator project is to help young entrepreneurs to develop products and services and market it to their target segment. The team worked on fund raising, organization modeling, facilities development for incubation center. The team also helped GNCC to professionally manage the office and business development activities.
Three members of AGI team helped Norpalm Industries and Ajumakoman Press. The team helped Norpalm industries management to structure a program to reach out to the plantation support personnel and address the need of children’s education and provide better facilities and future for the kids. The program was termed “SCHOOL IS COOL.” At Ajumakoman Press, the team helped a family owned business with process improvements within their manufacturing and supply chain. The team helped the organization management with identifying new products and machinery to improve their business.
At Takoradi Polytechnic, the team worked in two teams of two people. One team helped with developing a course curriculum for B Tech curriculum in ICT. The other team helped student volunteers to develop a content management system and student Information management system for the polytechnic institute. The system was named T-SIMPLE (Takoradi Polytechnic - Student Information Platform for Learning and Education)."
- CSC Ghana 5
01 October 2010 - 30 October 2010
"Ghana Team 5 consisted of eleven colleagues representing nine different countries including the United States of America, Canada, Mexico, England, Spain, the Netherlands, Slovakia, India, and China. Months prior to our departure, we first met virtually on a weekly basis in preparation for the in-country experience in Takoradi, Ghana. Upon arrival, we all successfully worked together in sub-teams on projects with the Association of Ghana Industries, the Ghana National Chamber of Commerce, The Ghana Tourism Board, The National Board for Small Scale Industries, and Takoradi Technical Institute. With the recent oil and gas discovery in Ghana, all of the teams focused on preparing each organization for potential growth and development opportunities.
While consulting with the Association of Ghana Industries (AGI), this sub-team advised AGI about the establishment of an oil and gas center in Takoradi and created a business plan for the center. The team also provided recommendations for the development of a new website that would allow AGI to showcase an oil and gas center; enable members to post resumes, and advertise any upcoming events or current programs offered by AGI.
Simultaneously, another sub-team consulted with Ghana National Chamber of Commerce and Industry to develop business and marketing plans designed to advance a credit union (WESCCU) that had recently been established within the western region. In addition to the formal accounting and relationship management training provided, the team collaborated with the client to create a strategic road that has enabled the credit union to completely differentiate itself within the marketplace, launch of new products and services, and greatly increase membership.
Through working with the Ghana Tourism Board (GTB), this sub-team developed a system for analyzing trends to get tourism projects funded by the oil and gas industry. They also developed a program to deliver computer training courses to improve office efficiency and to maintain GTB’s regional website for Western Ghana.
For the National Board of Small Scale Industries (NBSSI), this sub-team developed a catalogue of opportunities for micro and small enterprises on business opportunities in the emerging oil and gas industry. They also created a training course for business advisory centers to train their members about the oil and gas industry and related business opportunities along with information for subcontracting.
The sub-team assigned to work with Takoradi Technical Institute (TTI) advised the client on a new student information system to allow the institute to more accurately store student demographics and information. The team also provided training on a content management program and helped some of the TTI Staff create a website for TTI to effectively manage and communicate important information about the institute which would allow TTI to attract support from donors and operators in the oil and gas sector.
In addition to enjoying the work with various organizations in Takoradi and embracing the rich Ghanaian Culture, we visited and interacted with the students at SOS Hermann Gmeiner International College. While there we shared information about our home countries and careers; briefly mentored and talked with each student about various topics, such as why we joined a technology company; and were inspired by the students’ eagerness to continue their education in order to give back to the community. We all departed from Ghana not only as colleagues but also as friends."
- CSC Ghana 6
Feb 26 - Mar 27, 2011
Denis Augusto Selegatto (Brazil), Joanne Davidson (Canada), Kristina Bryson (Canada), June Zeng (China), Heike Reinking (Germany), Kerstin Herrmann (Germany), Shikha Raghav (India), Rangaro Wunnava (India), Shin Wakayama (Japan), Jorge Alfredo Estrada Garcia (Mexico), Akiba Saeedi (United States).
Members of Ghana 6 were from 8 countries. During the 1-month assignment the 11-member team worked on 4 projects with 3 clients. The projects included Information and Technology governance, website management and accounting solutions.
Our clients were the Electricity Company of Ghana (ECG), Tema Technical Institute and Tema SOS Children Village in the Greater Accra Region.
Denis, Joanne, June, Kerstin, Kristina & Rangaro worked with ECG. The team proposed an IT Governance Model to help standardize IT systems and ensure consistency in IT management. The team also assisted ECG with the design of a pilot process for the effective management of incidents such as power outages and equipment failures and helped to implement a pilot IT Help Desk to provide technical support to the company’s staff.
Akiba, Shikha & Shin worked with Tema Technical Institute to increase the effectiveness of the Institute’s software which included implementation of a system for maintaining student and staff information, construction of a website to increase visibility amongst the national and international audiences, development of an e-catalogue system for quick access to administrative files and, development of an automated system for generating audit reports for the Institute's accounts department.
Heike & Jorge worked with SOS Hermann Gmeiner International College to develop a website to enable improved interaction with current and prospective students, alumni, parents, teachers and members of the public. They also trained the SOS-HGIC teaching and administrative staff on website management and assisted with development of an e-learning platform.
- CSC Ghana 7
01 October 2011 - 29 October 2011
Team Ghana 7 was made of eleven members from Brazil, Canada, Czech Republic, India, Italy, Korea, Netherlands, USA.
It was “headquartered” at University of Ghana, Legon, and worked with four separate clients, all based in Accra:
Accra Metropolitan Assembly (AMA)
AMA is the Metropolitan Assembly of the Capital of Ghana; its mission is to raise the living standard of the people of the City by providing and maintaining basic services and facilities.
We were engaged in two distinct projects with AMA: the first one focused on helping AMA achieve their goal of efficiently processing building permit applications and the solution proposed included organizational and process improvements as first steps and identification of an electronic building permit tool as the end point; the second project was aimed at supporting teachers to teach non-ICT subjects using computers, and the solution proposed included the expansion of the existing teachers' website into a portal for educational content and tools, a communication and governance plan and a training coverage assessment.
Ghana Tourism Authority (GTA)
GTA is the main implementing agency of tourism policy. It regulates the tourism industry and implements government policy to develop Ghana as an internationally competitive and high quality destination. To build effective communication channels and to improve GTA’s online presence and visibility, we worked in areas of (1) websites enhancement, (2) search engine optimization, (3) social media.
National Youth Authority (NYA)
The mission of the National Youth Authority is to implement policies and programs that provide the relevant environment for the general empowerment of all Ghanaian Youth; while facilitating for them equitable access to opportunities that ensures the fulfillment of their aspirations and the realization of their full potentials.
We were involved in the creation of a database and a connected website that will be sustainable in relation to the current resources. Further we created an online platform where thoughts and opinions can be expressed, captured and extracted. All this to improve the registration and certification process of youth-led and youth-focused organizations to build reliable data and improve the overall capturing of social information for efficient national youth programming with emphasis on stakeholders.
The Association of Ghana Industries (AGI)
AGI is a voluntary business association of over 1,200 members consisting of small, medium and large scale manufacturing and services industries.
We worked on two parallel subprojects: (1) Managing the membership database which forms the backbone of AGI operation; (2) developing and implementing an effective information management system.
With the majority of the group we also visited SOS children village in Asiakwa. SOS Build families for children in need, they help the children shape their own future and SOS share in the development of the children communities. we spent a day at Asiakwa. We had a warm welcome and a tour around the village by the children and the director. We brought in school supplies and some toys.
- CSC Ghana 8
Apr 13, 2012 - May 12, 2012
Adaeze Enujioke (USA), Amy Swotinsky (USA), Andal Alwan (Singapore), Deivasigamani Soliappan (India), Dwight Bonney (Australia), Gerard Gigliotti (Australia), Guang Yu Peng (China), Jason HK Li (Hong Kong), Petra Schwarz (Germany), Piper Ui Ghradaigh (Ireland), Srikrishnan Sundararajan (India), Thiago Reis Silva (Brazil).
Ghana 8 comprised of IBMers from Australia, Brazil, China, Germany, India, Ireland, Singapore and the USA. This team was the first full Corporate Service Corps (CSC) team to work on a project for the Center of Excellence for International Corporate Volunteerism (CEICV), which is a joint partnership between IBM, USAID and CDC Development Solutions. Ghana 8 supported the Ministry of Health’s supply chain management strategy, through the USAID-funded DELIVER project by working on the following areas:
Key IBM recommendations were threefold. For the supply chain IT roadmap, a high level blueprint for an information system supporting the efficient delivery of health commodities was developed. For the cost model, a highly accessible and visible cost model was established to enable managers to track total costs associated with the supply chain. Finally, for risk management, a system for informed decision making based on identifying and managing risks at critical control point was implemented. This will enable the Ministry of Health to base decisions on known and qualified risk, which will minimise surprises and “management by crisis.”
During our free time, we visited two orphanages, the SOS children's village in Tema, and Frafraha foster home on the outskirts of Accra. During that time, we interacted with kids, played games and provided school supplies & gifts from our home countries.
For more information please visit the following links
About CEICV - http://icvonline.org/
CEICV Kicks Off in Accra - http://icvonline.org/2012/04/the-ceicv-kicks-off-in-accra-ghana/
Press Release of the assignment - http://icvonline.org/2012/05/press-release-team-of-ibm-experts-delivers-recommendations-to-ghana-ministry-of-health/
Our experience as part of the CSC in Ghana - http://icvonline.org/2012/04/the-ceicv-kicks-off-in-accra-ghana/
- CSC Ghana 9
28 September 2012 - 27 October 2012
The CSC Ghana 9 team, based in Tarkwa, Ghana, consisted of 9 IBM'ers from India, Japan, Korea, the Netherlands, and the U.S. The team's four projects supported the Tarkwa-Nsuaem Municipal Assembly and Government Hospital.
The LOGODEP sub-team of Bill Lohmeyer (U.S.), Dhiraj Mehta (India), and Tatsuya Miyoshi (Japan) created a communications framework to enable various Assembly departments to take advantage of geographical data provided by the USAID funded LOGODEP project. The team provided recommendations and implementation plans on communications, department processes, training, community engagement, and data management to help the Assembly increase its local revenue base.
The Planning Unit sub-team of Jinho Lee (Korea) and Bartho Dröge (Netherlands) provided the Assembly with a planning database system to track and export reports of historical records data. The team investigated requirements, designed, built, and documented a complete system based on Open Source software and implemented this on a local server, after which the system was successfully tested by the customer.
The Department of Community Development sub-team of Manglika Singh (India) and Elizabeth Jubera (U.S.) analyzed the skill training programs provided by the department to communities in the district. Based on their evaluation of the programs, they provided the department with recommendations.
The Government Hospital sub-team of Divya Saichv (India) and Sivakumar Selvamony (India) developed a strategy for to move hospital assets from the current location to the new location and shared recommendations for generating additional revenue through Medical and Non-Medical Services. In addition, the team reviewed the operations of different hospital departments, recommending ways to improve efficiency, customer satisfaction, training plans, and asset management.
After the final presentations, municipal and regional leaders committed to implement the teams’ recommendations.
The Ghana 9 team enjoyed Ghanaian culture, food, and nature, with weekend trips to Elmina castle, Kakum National Park, and the coastal beaches. The team also held a service day at Angels of Hope Center orphanage, where all 9 IBM'ers completed painting, electrical, cement, and tiling projects, as well as spent the day playing with the youth and enjoying their company. After a month in Tarkwa, the team left with new friends, wonderful memories, and a lasting impact on Tarkwa. Ghana is a great country with much potential and happy people!
- CSC Ghana 10
29th April 2013 - 23th May 2013
The CSC Ghana10 team members included Arun Lakhana (IBM Canada), Cynthia Kuemin (IBM Switzerland), Courtney Dayno (IBM United States), David Sun (IBM China), Derrick Thompson (IBM United States), Dianne Gentili (IBM Canada), Joan Dilakian (IBM United States), Moritz Baier (IBM United States), Otmar Buchholz (IBM Germany), Poliane Costa (IBM Brazil) and Priyadarshini Kolwalkar (IBM Singapore) and .
The assignment was based in Accra, the capital and largest city of Ghana.
Sub teams were formed, and each sub team assigned to a different client
Sub team 1: Records Management System - Electoral Commission
In preparation for an enterprise records management solution at the Electoral Commission, Team 2 analyzed existing systems across 270 offices in order to create an operation process model with 11 critical policies and procedures defined. In addition, to cultivate computer skills and to address current pain points with tracking and locating records, the team delivered a prototype collaborative electronic ledger, built using free software.
Sub team 2: Business Process Improvement - Chamber of Mines
IBM worked with the Ghana Chamber of Mines to understand its current state business processes for records management and propose future state process recommendations. IBM implemented a trial records management system, which will help the Chamber to be both effective and responsive to the needs of the mining community. The future state process recommendations and proposed records management system provide the Chamber with the ability to organize, store, and retrieve information securely, ultimately ensuring the business continuity of the organization.
Sub team 3: This team was assigned 2 projects: 1) Skills Gap Analysis and 2) Recommendations on how to establish and integrate an Oil and Gas Audit Unit at Ghana Audit Service.
The skill gap analysis recommendations were:
For the establishment of the new Oil and Gas Audit unit, we recommended a framework to guide the new leader as well as other actions that should take place that will help build a robust team:
Sub team 4: The objective of this assignment was to conduct a detailed assessment of Ghana Audit Service's’ IT infrastructure needs for its operations country wide and a comprehensive plan for rolling this out. The recommendations were divided into 5 categories:
On May 1, 2013, the team threw a party for the Junior Girls and Boys Correctional Center and Orphanage with planned activities - games, art, mentoring, bible session, refreshments and gifts.
- CSC Ghana 11
April 28, 2014 – May 23, 2014
The CSC Ghana 11 team included Cindy High (IBM United States), Elizabeth Pfrogner (IBM United States), Toshihide Sato (IBM Japan), Cheryl Nakamura (IBM Canada), Yoko Eguchi (IBM Japan), David Mulvin (IBM United States), Rajeev Gupta (IBM India), Umar Qureshi (IBM Pakistan) Bharat Gera (IBM India), Richard Gray (IBM Australia), Elliott Davis (IBM United States), and Yohana Rivas (IBM Costa Rica).
Sub team 1 & 2: Ghana-Yale Partnership (Ghana Health Service and Yale School of Medicine)
The joint team of sub team 1 and 2 worked with the Ghana Health Service (GHS) and experts from Yale School of Medicine to aim for elimination of mother to child transmission (EMTCT) of HIV to less than 1% by 2020.
The team developed recommendations to implement a cloud based national eHealth platform in order to capture every patients' data and provided analytics scenarios which enable policy makers to develop more finely tuned programs.
The national eHealth cloud platform would define the testing and treatment required for all mothers and track this as they are completed, along with alerting care givers to follow up with patients.
Sub team 3: Office of Research, Innovation and Development (ORID)
The Office of Research, Innovation and Development (ORID) is the research management arm of the University of Ghana, Legon. The ORID CSC team worked with the University of Ghana to move forward on the creation of their Technology Development and Transfer Centre (TDTC). The team produced a set of complex Excel-based questionnaires, based on existing Word versions developed by ORID, to aid in the collection of research data in the project focus areas; namely livestock, horticulture and information communication technology. The information and results gleaned from the surveys will provide not only the content necessary for a technology transfer website, but also an accumulation of best practices and strategies which will help ORID better support the university’s researchers in the area of market-oriented technology development and transfer. The impact realized from the CSC solution would be more accurate data which can be analyzed effectively as soon as it is received. The CSC team also researched best-in-class technology transfer websites from across the world to provide recommendations on the platform used, the web design, system management, and a forward-looking vision. The impact of the TDTC website will be a greater awareness of the university’s technologies and capabilities.
Sub team 4:
National Information Technology Agency (NITA) | http://www.nita.gov.gh/
The NITA team recommendations focused on consolidated database and analytics applications for improved traffic safety, better traffic management, public safety, improve incident management and response, and protect government revenues. The goal is to leverage NITA infrastructure to host Government consolidated data.
The NITA team conclusions:
As their service project, the Ghana 11 team participated in the Ghana ED21 Conference: 21st Century Careers, Education & Technology on May 13th, 2014 hosted at the University of Professional Studies, Accra.
- ESC Ghana 1
12 July - 3 August, 2012
In July 2012, IBM sent a team of six executives to work with the city of Accra on a blueprint for city authorities to enable more efficient revenue management. The IBM team came from the US, UK and Germany.
The IBM team’s recommendations aim to supplement the city’s existing revenue collection initiatives through the innovative use of technology, which will streamline processes and harmonize operations across city departments.
Accra’s influence has grown exponentially in recent years as it moves to cement its position as a leading urban hub on the west coast of Africa. The city’s population growth is among the highest in Africa, and is expected to double within the next 20 years.
“Accra’s rapid growth presents a unique set of challenges. In particular, as a city authority we struggle to capture and retain all income from the services we provide. IBM’s work will allow us to deploy an integrated revenue collection system will allow us to deliver services to our growing population more effectively,” said Alfred Vanderpujie, Mayor of Accra.
The IBM team highlighted a number of actions that the Accra Metropolitan Assembly, which manages Accra’s city services, can introduce in the next three years to accommodate the city’s continued growth.
The IBM team advised that Accra implement a multi channel, automated direct payment system that would leverage new relationships with mobile service providers and banks to allow citizens a wider variety of payment touch-points that would guarantee direct payments to city authorities.
Through their mobile phones, Accra residents could pay for services from the city ranging from garbage collection to parking fees. The payment system would also create opportunities to use analytics to identify underpayment and fraud, which currently see the city lose up to 50% of its potential income.
The IBM team also recommended that the city leverage Geographical Information System (GIS) technologies to effectively map and monitor Accra's rapid urban growth in real time.
A GIS system would enable authorities to register the growing number of properties and businesses in the city, and provide the basis for an integrated finance management and analysis system that would enhance revenue generation and service delivery.
The Executive Service Corps delivers Smarter Cities Challenge grants to cities around the world. Learn more about this program on our website: smartercitieschallenge.org.