With more than a billion people, China is the world's most populous country and a land of ancient cultures and modernizing forces. IBM's business in China dates back to 1934. After a 30-year absence, IBM resumed business in China in 1979. CSC activity in China started in 2009. Locations have included Chengdu, Sichuan Province, Shen Yang, Xi’an, Mianyang, Jinan, Tianjan, and Shijiazhuang . CSC IBMers have worked with different nongovernmental organizations, governmental agencies, chambers of commerce and small business owners on topics ranging from logistics infrastructure to workforce development.
- CSC China 1
25 April 2009 - 22 May 2009
"China Team 1 was assigned to assist several local partners of Digital Opportunity Trust (DoT) in the city of Chengdu; and was comprised of nine people originating from seven countries including Australia, Germany, India, Ireland, Malaysia, the Netherlands, and the United States of America.
Chengdu is part of the Sichuan Province located in the south-western region of China; and is rich in tradition, culture and natural resources. These characteristics along with its people who are warm, hospitable and friendly; have resulted in the city to being rightly named “Chengdu”, which means “the land of abundance”.
The team worked with various local partners of DoT during their tenure. Primary partners were the Chengdu Chamber of Commerce, Chengdu Hi-Tech Zone, a few logistics companies and certain educational institutions. Some of the main team activities were consulting and providing recommendations on globalization of small to medium size businesses, optimization of investments for the logistics industry, software outsourcing, and talent development. The team was organized into sub-groups to better focus on each of these priorities, which resulted in analyzing, identifying and recommending tailored solutions along with relevant best practices that were well received by the partners. Additionally, the team conducted seminars and training workshops on some of the key topics of interest to the partners.
In terms of community service, the team visited different schools and non profit institutions in Chengdu during weekends. These visits afforded an opportunity to spend time with children, organize cultural events and games, and provide educational guidance on eLearning. The team also had the privilege to travel to suburban parts of the Sichuan Province and offer voluntary assistance along with donations to people who were affected by one of the worst earthquake tremors since May 2008.
China Team 1 has many favorable memories including very positive interactions with the people of China and forming a unique team bond in a very short span of time."
- CSC China 2
15 May 2009 – 13 June 2009
"In May 2009, amid the threat of a global H1N1 flu crisis, a team of 10 IBMers from Spain, Denmark, India, Peru, Venezuela, Canada, UK and the United States, traveled to Shenyang, a city in China’s Northern Liaoning Province, for their CSC assignment.
Two government agencies were selected for the CSC project. At the Shenyang Forestry Bureau, dedicated to forest management and wildlife protection, the team consulted on key long-term projects and provided guidance and recommendations on future areas of focus and project management training.
The Shenyang Academy of Environmental Sciences (SAYES) manages and disposes of hazardous and medical waste. Here, the team developed information collection, database administration and project management skills.
We also worked with four small businesses. At Javalines, an innovative smart card vendor, the team helped build marketing and sales plans and provided guidance on product positioning for investors and customers.
Dreamland Entertainment, a 2D & 3D animation company, received assistance from the team with its network hardware and software platforms and team management best practices.
The Hengxing Machinery Company specializes in the research, design and manufacturing of crushing machines. The IBM China 2 team provided strategic planning assistance for globalization, including market and inventory management and intellectual property protection.
At Blue torch, a small, fast growing on-line software gaming company, the team assisted with software development testing, project management and human resources, with a focus on building high performance teams.
At Northeastern University (NEU), one of China’s top universities, the China 2 team worked in its new software college. The team assisted with teaching skills, scientific research projects and mentoring.
Additionally, the team reached out to a local pre-school where some of the team members spent a day with students.
Despite the significant contributions the team made to its clients, team members felt they benefitted equally, if not more. Leadership, culture, communication, and much more were lumped into a month-long lesson. Being immersed in the Chinese experience together with a culturally diverse, high-performance team serving clients with unique sets of needs was the perfect combination “We worked hard and played hard, and for us this was a time in our life that we will not forget, it will shape much how we think and what we do going forward. To all our friends, colleagues and clients: This is not the end, this is not even the beginning of the end, this is only the end of the beginning of our collaboration, our friendship..."
- CSC China 3
08/2009 to 9/2009
Nine IBMers from around the work met in Chengdu, China. Located in the heart of Sichuan province, Chengdu is a city of 14M known for its beauty and high quality of life.
We applied IBM’s Smarter Cities methodology to support international economic development for the city. After interviewing over 20 stakeholder groups, they brought together recommendations into a report, "Promoting Chengdu on the Global Stage: Recommendations on Internationalization," presented to the Foreign Affairs office.
A subteam focused on promoting Small and Medium Enterprises, providing business consulting to 8 local companies. Interviewing stakeholders and management, we were able to identify opportunities to improve in multiple areas, providing business guidance, education and recommendations on Business and Planning Strategy, Finance (cash flow management), Pricing Strategy, Sales Pipeline, HR Management, Collaborative Work, Organization and Process, Marketing & CRM, Project Management, Release Management and testing, E-commerce and E-government.
The team also visited neighboring Dujiangyan, which suffered devastating loss of ~80 thousand lives in the 2008 Sichuan earthquake. We spent an enchanted week teaching English to school children and talking with their hardworking teachers.
- CSC China 4
31 August 2009 - 25 September 2009
"The China 4 Team was assigned to assist seven clients based in the city of Shenyang within the Liaoning Province; and was composed of ten individuals representing seven different countries including Brazil, India, Lithuania, Spain, the Netherlands and the United States of America.
This team leveraged our diverse skills and collective synergy to create distinctive value for clients spanning across several arenas such as education, business and governmental entities:
Fushun Rural Economy Commission is a government agency established to support rural development and help producers become more highly skilled as well as more competitive. The China 4 Team created a recommended business strategy intended to promote their main products. In addition, the team created an enhanced business strategy for Aroma International Trade, which is a small, privately owned business that was seriously affected by the global economic crisis.
In parallel, the team conducted multiple workshops and presentations to transfer knowledge and empower clients in their efforts to establish desired work cultures; build teams and communication; and develop project management skills. Clients who benefitted from this knowledge transfer were the Academy of Environmental Sciences; Dongcheng Machinery and Engineering; the Huaxia Dianshi Business Administration Training Center; and Beesoft Software. Similarly, The China 4 Team consulted with the Administrators College of Police and Justice in a manner that provided both strategic recommendations and guiding principles to in turn empower them in more effectively transferring knowledge in their areas of expertise.
As part of learning to conduct business in the context of a totally different culture; the full team took time to jointly visit clients, learn from different interactions and have fun together. We played soccer with the college staff; attended a festival in Fushun; and went to dinner and local shows with Dongcheng Directors. We also participated in the local Toastmasters Professional Speaking Club. The team was very solid and created magnificent links among its members. Daily meetings and feedback sessions helped each team member to learn more about business, communication and leadership topics that ultimately translated into new skills developed for use upon return."
- CSC China 5
15.October – 14.November 2009
10 Team member from 7 different countries:
Loren Cisyk / Canada / 12yr/ sales
Hina Rajpal / India / 3 yr / consulting
Kenji Terakura / Japan /10yr/ IT architect
Vandana Mallempati/ USA/4 yr / dev. Engineers
Ravi Shah / USA /4 yr /dev. Engineers
Doris Dorfmeister / Austria /12yr / Proj Mgmt
Abhishek Basumallick / India /7 yr / Proj Mgmt
Alline Rodrigues De Lima / Brazil /12yr / general prof
John V. Cheruthalamannil / India /2 yr/ communications
Warner J Dijkhuizen / Netherlands / 24 yr / marketing
Chengdu – China
Cooperation with NGO Partner : Digital Opportunity Trust
Client : Entrepreneurs / small & medium enterprises / non profit organizations / educational institutions and governments agencies
Work : Project Management and onsite support
3 sub-teams with different focus:
(1) Information and communications technology – IT business
(2) Small and medium enterprises – in traditional industries (i.e transition from family business into corporations for sustainable business development)
(3) Public Services – worked on networking for business start up and women lobbies (ie governmental associations)
Apart from this we also visited universities to give mentoring to the students or school to teaching and playing with pupils.
The CHINA 5 Team visited more than 12 clients and developed more than 20 deliverables (reports, presentations, workshop) for our clients. The work with the Interpreters was needed and we could learn a lot from them. These students provide us with an insight on how and why Chinese people act in a certain ways.
- CSC China 6
16 October 2009 – 14 November 2009
"China Team 6 members had the privilege to work in Xi’an, one of the most ancient and historic cities of China and well-known for its Terracotta Army which is considered the eighth wonder of the world. Our team consisted of 10 participants representing Brazil, India, Israel, Italy, Netherlands, Singapore and USA. We owe a great thanks to our ABV in-country manager and our ABV business assistant for their assistance and enthusiastic guidance.
During a period of four weeks, we worked in pairs for six companies (one team worked with two companies). Xi’an has a large software park where a lot of software start-up companies are located. Most of us worked with a company located at the software park.
One of the companies we worked with was the Xi’an Software Park Development Center (XASP). We helped the company with its International Communication & Business Development Strategy.
At Win Way Tools Co. Ltd (WinWay), team members worked on business improvement.
Team members worked on business planning and an information management system at Shaanxi Province Energy Conservation Association (SPECA).
Business development strategy and an open source project event were the focus of the team at Xi’an Ginifab Software Ltd. (GiniFab).
ShaanXi Cicro Software Company (Cicro) received assistance from team members on marketing and a software application.
We improved project management and teamwork skills at Xi’an Huatek Technologies Co., Ltd. (Huatek).
We also gave evening presentations about the CSC and working at IBM at two leading Universities in Xi’an.
One of the most memorable dayas of our journey was the day we climbed Hua Shan ('Flowery Mountain'), named so because its five peaks resemble a Lotus Flower. Hua Shan is legendary for presenting a challenge to Taoists and mountaineers."
- CSC China 7
15 March 2010 - 9 Apr 2010
"The Corporate Services Corps China 7 team was deployed in Xian, China. The team consisted of 10 IBMers from six countries; the United States, Mexico, India, Netherlands, Germany and Slovakia.
The team completed six projects.
The project with Northwest University improved the faculty’s teaching and scientific research ability and assisted students in computer science and software engineering.
The team at Shaanzi Normal University (SXNU) facilitated HR and Computer Science teacher training.
Another project was to help MicroWise System Co. Ltd, (MWS) gain modern management and marketing strategies.
At AccuRad Healthcare Technology Co., Ltd, the team helped managers gain skills in effective project management.
At the Software School at Xidian University (SSXU), the team helped improve the faculty’s teaching and scientific research abilities.
Another team worked with the Xi’an International Business Incubator (XIBI), to help improve portfolio services for technology start-up businesses and SMEs.
A favorite team memory was seeing the Terracotta Warriors in Xian."
- CSC China 8
10 March 2010 - 10 April 2010
"China Team 8 consisted of 8 IBMers from 7 countries: the US, Denmark, Hungary, France, Germany, Malaysia, and India. Our assignment location was Chengdu and Mianyang.
Mianyang is the second largest city in Sichuan Province. It covers a total area of 20,000 square kilometers including 9 counties with a total population of 5.2 million including 800,000 for urban residents. Mianyang has won several national awards including National Clean City, National Garden City, China Excellent Tourism City and the State Environmental Protection Model City.
Mianyang is designated as the Science & Technology City in China by State Ministry of Science & Technology. To date, over 50 large-scaled enterprises like famous Changhong TV Manufacturer, Jiuzhou Electronic Apparatus Corp. and Panchang Steel Plant, have been playing a significant contribution to local economic development. At present, the city is focusing on the construction of ‘1+5’ pillar industries including electronic information, foodstuff, metallurgical machinery, automobile and spare parts, materials and chemical industry.
Our project mission was to contribute to and support the economic and social development of the city of Mianyang, and Sichuan Province as a whole, by promoting tourism inside China and around the world. Our team recommended a marketing or promotion plan to target more tourists (especially tourist from other countries), recommended ways to promote Mianyang’s cultural reputation around the world, advised on a strategic tourism plan, advised on international tourism standards, and recommended best practices for their tourism website to attract more tourists."
- CSC China 9
25 August 2010 - 25 September 2010
"With ten participants from eight countries, the China 9 Team brought a truly global effort to the bustling capital city of Jinan that is located in Shandong Province of eastern China. Known as the “City of Springs,” Jinan has more than seventy springs from which residents still get water every day to make tea.
While it has a population of approximately seven million people, Jinan is considered an emerging community in the midst of a significant period of growth and development. Throughout the city, older single-level businesses are brushing shoulders with modern high-rise buildings thus providing a “developmentally-dusty” environment that mirrors the incredible expansion taking place through much of China.
The China 9 Team worked with four clients in Jinan to provide value in areas such as process development, software training, project management, career development and strategic enhancements. The four clients were Shandong University, Shandong Jianzhu University, Taixin Electronics and the Shandong Luneng Technology Company.
The China 9 Team enjoyed learning more about China’s cultural heritage during a trip to the Confucius Temple and Tomb in Qufu. A particular highlight of the month-long assignment was a visit to the Dongfang Bilingual Experimental School, where middle-school students pursue their studies in both Chinese and English."
- CSC China 10
15 October 2010 – 12 November 2010
"Team China 10 was assigned to assist seven clients based in the city of Jinan within the Shandong Province. The team was comprised of eleven participants from seven countries including Canada, Denmark, France, Germany, India, South Africa and the United States of America.
This team fully leveraged our diverse portfolio of skills to create unique value primarily for clients that were educational institutions or information technology businesses:
Two educational institutions that the team consulted with were the University of Jinan and Shandong Normal University. Consultative efforts enabled improvements in teaching, communication, scientific research capabilities, and software development skills for the faculty and staff. These efforts also created a broader knowledge base for the students.
Concurrently, five businesses that the team consulted with were GelsSoft; JinXianDai IT Company; Shandong Hikescom IT Company; Huida InfoTech; and Canavision Tech. Team China 10 successfully worked to enhance client business processes; software development processes; project management skills; people management initiatives; sales and marketing strategies and skills; and cross-cultural communication.
It is almost impossible to select just one favorite memory. The genuine appreciation and hospitality received from our clients combined with the rich cultural exchanges that took place among our diverse set of colleagues within Team China 10 have left many favorable and lasting impressions."
- CSC China 11
27 February 2011 - 26 March 2011
"China 11 was comprised of 9 participants from Australia, Hungary, India, Israel, Italy, Mexico, Slovakia, and the United States. Located in Tianjin, China, we worked with five clients.
The Tianjin State Farm Agribusiness Group Company (Group) requested IBM perform a management assessment of its businesses. The Group wanted to obtain IBM’s advice on IBM Best practices, Management behavior, IBM expertise in Sales, Finance and Information Technology for its 3 subsidiary companies; Hai He Dairy Company, Jialihe Livestock Company and North City Investment Company.
The China Commission for the Promotion of International Trade (CCPIT), in cooperation with the International Chamber of Commerce (ICC), requested IBM CSC to evaluate its current role and provide recommendations to increase its effectiveness. The major areas of focus included balancing roles and responsibilities between government requirements and member company needs, improve coordination of staff and services, be more effective in bringing valuable information to member companies at the lowest cost, and enhance and increase collaboration between domestic and international companies. CCPIT also requested a Workshop “Going Global,” which was presented by our entire team for all the companies that are members.
The ICT (Information Communication Technology) sector of Tianjin requested IBM provide recommendations to local IT companies on strategic partnership with foreign businesses in software outsourcing sector and help improve its international business cooperation in ICT sector. The ICT requested that IBM provide recommendations on HR restructuring and technology integration challenges that the private client IT companies were facing as well as Going Global. The client IT companies were Tianjin Tiandy Digital Technology Co. Ltd, and Nankai University Chuangyuan Information Technology Co. Ltd.
The faculty of the Tianjin University school of Computer and Technology requested IBM conduct a panel discussion on High Performance Teaming and Performance Evaluation with its professors. The faculty also requested a presentation on IT careers, career development and the future of the IT industry to its students.
The faculty of the Nankai University software college requested IBM deliver presentations on Cloud Computing and Electronic commerce to the students of the Software College. The faculty also requested CSC deliver an awareness session on career development and conduct a Team Building workshop for its students."
- CSC China 12
05 March 2011 - 03 April 2011.
China 12 Team was based in Shijiazhuang, Hebei province, China.
We were 10 participants from 6 different countries: USA, Brazil, Italy, Germany, India and Australia.
1) Ryan & Radha: Hebei University of Science and Technology (HEBUST) - School of Information Science and Engineering - consulting about careers, software solutions, studying abroad and IBM initiatives.
2) Olivia & Rajani: Hebei Normal University - School of Software, Maths and IT (HEBTU) – consulting about IBM initiatives, career skills and Cloud Computing.
3) Filippo & Sara: Zhongshi Testing Machine Co., Ltd. – consulting about HR & Management and international marketing strategy.
4) Xu & Bruno: Shijiazhuang High-tech Zone Liming Electronic Technology Co. Ltd. – consulting about sales & marketing and international marketing strategy.
5) Sona & Jay: Shijiazhuang Zhicheng Human Resources Development Co. Ltd. – consulting about Software testing methodologies.
Selected favorite memory was CSC Team’s presentation in the Shijiazhuang Tech Industrial Park about IBM, Smarter Planet initiative and trainings about Overseas Marketing and Sales on March, 29th .
- CSC China 13
2011, May 6 – June 3
Our team consisted of 11 persons from 8 countries:
The Team Andrea/Mukul visited the Shijiazhuang Tiedao University and provided career development seminars for aspiring undergraduate engineering and business students. They presented IBM culture and career paths, explored the concept of personal branding and carried out roleplays with the students for job applications.
The Team Susanna/Dulith/ Carlos visited Hebei Gaoda Electronic Technologies Co., Ltd and Hebei Hotern Technology Co., Ltd. The team provided insights to technology trends (Cloud Computing, Single Sign On and ETL) and gave training in project management at Hotern Techn. At Gaoda, the team provided training and recommendations in software development and lifecycle management to reduce recurring defects and software support cost as well as helped to define a marketing strategy for a product the company had recently announced.
The Team Dan/Thomas visited Hebei University – School of Economics and Business and provided presentations on Compensation Structure and Employee Welfare and an overview on professional education and training in US, Germany and IBM. They also shared their work experience and explained the concept of a Trusted Advisor.
The Team Shruti/Denis visited Shijiazhuang Wulon Brake Co. Ltd and provided presentations for Business Expansion through Direct Exports (incl. Guidance on Business Risk Management, Guidance on Internal Management Readiness for exports and Guidance on Cross-Cultural aspects of exports).
The Team Susanne/Thiago visited Hebei Systop Techonology Co., Ltd [consisting of a software training center (Ambow Training Center), a software college (The Systop Software Institute), a software development company (Systop Software Development) and a job center (Galaxy Jobcenter)]. The team offered presentations on IBM Values and Culture; Sales and Technical Career Paths at IBM; Software Development; Web Security; Solution Design; Establishment of an Efficient Sales Workflow and Sales Workshops on the topics Teamwork, Motivation, Negotiation, Handling Objections and Cold Calls.
We had many special moments, but the greatest experience seems to be forming a team that works together, discusses and laughs together, no matter what different parts of the world we all came from.
- CSC China 14
August 5th 2011 – Sep 3rd 2011
"The Corporate Service Corps (CSC) is an IBM program to expose its employees to the 21st century context for doing business - emerging markets, global teaming, diverse cultures, working outside the traditional office, and increased societal expectations for more responsible and sustainable business practices. IBM’s Corporate Service Corps team China 14 Team was in Tianjin, China from August 5 – September 3. The China 14 Team representatives were 7 IBMers with nationalities from Brazil, United States, India, Hungary, and Germany.
IBM CSC China 14 Team supported the State Farm Group and the Light Industry Group on innovative best practices in the following areas: Technology, Marketing, Corporate culture, Sales, Tourism, Financial Integration.
Within the State Farm Group, the China 14 Team supported Dynasty Fine Wines Group Ltd, Yiyuan Steel Plate Company Ltd., and Tianjin Lizigu Farm. Within the Light Industry Group, the China 14 Team supported Tianjin Seagull Watch Group and Tianjin Angel Chemical Group.
The CSC China 14 Team also held workshops as part of community service work with Tianjin Women Business Incubation Center to advice on IBM core values and consult on issues related to: work/life balance, personal branding, time management, digital marketing."
- CSC China 15
October 17th 2011 – November 11th 2011
After three months of preparation the China 15 team finally came together in Wuhan on October 15th 2011 for its four week assignment. Under the lead and with the support of the Digital Opportunity Trust, the team - consisting of ten members from Australia, Brazil, Canada, Germany, India, the UK and the US - worked on a number projects, mainly helping a number of smaller and medium businesses, providing advice to a business incubator and doing university work.
Wuhan, the capital of the Hubei province, today has nearly ten million inhabitants; it is located at the Yangtze river straight in the middle of China. The city currently finds itself in the middle of a huge transformation process with huge investments in infrastructure and construction. Our mission was to contribute to that by helping our clients in their individual efforts to move into their future.
The China 15 team worked with eight clients in Wuhan to provide value and insight into best practices in areas such as process improvement, business transformation and human resources.
The manufacturing sub-team worked with two heavy manufacturing clients. For Hubei Willpower, a producer of hydraulic pile drivers, we provided guidance on the transformation process from a family business to a big corporation, as well as hints on process improvement. For Wuhan Changxing Corporation Ltd., a producer of electric switching equipment, we provided insight into the components of a human resource management framework.
The sub-team also took the lead for an IT workshop at Zhongnan University of Economics and Law, discussing IT business practices with IT students and giving a presentation to more than 200 students, covering innovation and the job application process.
The ICT sub-team worked with three IT companies. Green Net specializes in analysis and optimization of high-performance network data. We helped the company to define a set of Core Values and adopt a Corporate Structure that supports its growth goals, we also provided them with recommendations on how to hire top talent.
Wuhan Optics Valley Cyber provides locally developed remote sensing satellite data and value-added products. We provided recommendations on using CRM tools and technologies to cater for its future growth, implementing a variety of Marketing Strategies to capture larger portion of the remote sensing satellite market (Government and Corporate), re-evaluate their Sales Processes and customer approach, and gave them recommendations on how to explore a new Partner and Channel strategy.
The team’s third customer Acme Soft specializes in developing multimedia content and software tools related to this field. The team provided recommendations on effective Marketing Strategies and Website Enhancement.
The Hi - Tech Sub Team worked with three customers. Wuhan Humanwell Healthcare is a company in high growth mode, it specializes in development, production, distribution and technical support of pharmaceutical, medical instrument and reproductive healthcare products and technologies. The team was engaged to suggest improvements in HR processes across the organization, including the subsidiaries to enable scale up the operations.
The second customer - Wuhan Creative Environmental Engineering is one of the leaders in the industry and supported by the local Wuhan government.
We provided key recommendations in HR areas (training, compensation, recruitment, corporate culture).
The third client, the Hubei Youth Federation, has been set up in 2006 to implement the "China Youth Career Development Employment Action" initiative launched by the Central Youth Federation of China. it provides business startup training, career guidance and mentoring programs. We conducted a workshop on a) building up an organization from the HR perspective b) Brand building and c) transformation of companies from product based business models to service based business models.
The team enjoyed learning and experiencing Chinese culture throughout the assignment - from Chinese business culture and hospitality, we experienced with our clients to the dinners and discussions we had within the team, with our interns or our DOT counterparts. With so many special moments, it is impossible to pick one specific highlight that everyone would agree with.
- CSC China 16
11 May 2012 – 9 June 2012
IBM team: 9 participants from US, Mexico, India, Japan, Germany, Hungary, Czech Republic
Location: Nanning, China
Sub team 1
Guangxi D & E Digital Co., LTD
Nanning Pingsoft Co., Ltd
Nanning Youth Volunteer Association (NVA)
Sub team 2
New Orientation (Guangxi) Chemical Industry Co., Ltd
Guangxi Medic Top Pharmaceutical Co., Ltd
Nanning Hi-Tech Business Incubation Base
Sub team 3
Guangxi Kingland Eco-Agricultural Technology Co., Ltd
Nanning Sheng Peng Distilled Spirit Co., Ltd
Community Service Day:
25 May 2012 at Daban Hope School of Zhuodeng Yao village in Tiandong county, Baise city – in a remote mountain area
One full day spent with children at their school to raise the importance of education, inspire them to learn, exchange the cultural insights and get a new experience.
It was an extraordinary life time experience and every day was a special. We hope we brought some value to the local businesses and community and it helped us to broaden our perspectives, get deep insight into a new culture, into a growth market, to learn how business operates there and what are their priorities… lastly but not least we became better global citizens.
- CSC China 17
June 7, 2012 - July 7, 2012
Paramita Debbarman (Bangalore, India), Saurabh Gawande (Pune, India), Kalpana Veeraraghavan (Bangalore, India), Lee Tenny (New York, USA), Noha Sadek (Cairo, Eqypt), Srihari Angaluri (Raleigh, USA), Neil Sahota (Costa Mesa, USA), Liliana Pacheco Garcia (Mexico City, Mexico), Katalin Bodnar (Budapest, Hungary), Alessandro Bianchi (Segrate, Italy), Sandra Hoffmann (Böblingen, Germany), Dianna Yolanda Rodriguez Garcia (Chuao, Venezuela), Kavitha Baratakke (Austin, USA).
Ningbo, Zhejiang China.
College of Information Science and Engineering, Ningbo University / 宁波大学信息科学与工程学院: Recommendations to improve faculty's research capabilities and business mentoring for students.
Chinese Academy of Sciences - Ningbo Branch / 宁波中科集成电路设计中心有限公司: Developed a strategic business plan to contribute to the sustainability and future direction of the organization.
Zhejiang Cloud Engines Information Technology Co., Ltd. / 浙江擎云信息科技股份有限公司: Assisted with setting up project management training model and knowledge sharing of cloud computing technology.
JINGWEI SYSTEMTECHNIK LTD. / 宁波经纬数控设备有限公司: Recommendations to improve management and operational skills and capabilities to enable growth in revenue, profit, and international sales.
Ningbo High-Tech Zone Ladder Science CO.,LTD. / 宁波高新区阶梯科技有限公司: Recommendations to optimize its work flow and build up the database structure to support EMS online system.
Ningbo HI-Tech Zone QIRUYITI Technology co., Ltd / 宁波高新区清软英泰科技有限公司: Recommendations to improve and implement quality management systems, and improve the efficiency of management and operation.
Memory: The best CSC team ever, Save the beavers, Invitation of Snow (CEO of Jingwei) to the restaurant Da Bossi.
- CSC China 18
12 October 2012 – 10 November 2012
12 Participants from 10 countries
Kunming City, Yunnan Province, China
- IT Shannon – Yunnan’s premier IT company for Office Automation and Airport Management
- Wellpad – Yunnan’s leading B2B eCommerce platform for biological products and logistics platform for highway-bound transportation
- Kunming Dongqi Technology – Pioneers in CO2 heat pump manufacturing in China
- Yunnan Great Tao Pharmaceuticals – Working for the cure of cancer by leveraging the science of traditional Chinese medicine
- Fanya Metal Exchange – China’s leading market for non-ferrous metals
- KMfex – An innovative marketplace for SME investors, offering secure risk guarantors and high return on investment
Runan Wan Primary School, Lijiang District
Science and sporting expositions and cultural exchange
China Council for the Promotion of International Trade
Crossing cultural boundaries – a workshop for SME owners and entrepreneurs
CSC China 19
18 March 2013 - 12 April 2013
The Team: 11 IBMers from 7 countries
The Location: Zhengzhou, China
The Clients & Projects:
1. Henan NUOTER Information Technology Co.: We worked with NUOTER’s management team to conduct workshops and develop recommendations on Corporate Culture, Employee Retention, Project Management, Organizational Structure and User Experience Design.
2. Henan Relations Co.: This was a family-run business experiencing incredible growth. We worked with them on shaping their vision, developed an Employee Evaluation Plan, advised on growth opportunities and developed a performance model for their franchises.
3. Modern Zhenghe Logistics Co. (MZL): This is an electronics company which excels in environmental monitoring devices. We provided a framework for the leadership team to utilize for entering the India Market as well as other emerging markets. We also assisted them in improving organizational processes.
4. Zhengzhou IMAN Technology Development Co.: We conducted a complex consultancy process covering sales, solutioning, PM, finance (cost reduction) and HR (recruiting, retention, talent management, learning and development plan, task and people management, internal communication and team sizing), to reduce internal costs and optimize market share.
5. CYBOIL Technology Co.: We worked with the management team to cover factory flow, Project Management for their software division, sales and talent recruitment and development.
6. Henan University of Economics and Law (HUEL): We conducted faculty discussions and student lectures with the College of Computer Science and the School of Business. Topics were IBM, IT Trends, SPSS, Career Guidance and Management Consulting.
7. Zhengzhou University (ZZU): We presented lectures and seminars to students on all 4 of the campuses, covering: Preparing for the Global Job Market, Education & Enterprise, Latest IT Trends, Cloud and Business Intelligence.
CSC China 20
17 May 2013 - 15 June 2013
The IBM CSC-China-20 team consisted of 12 people from 10 different countries. This was the most diversified team in CSC China history.
Our deployment location was in Jiaxing, a third tier industrial city approximately one hour drive southwest of Shanghai with population of 4.5 million.
8 companies were selected to work with CSC-China-20:
The team participated in a Community Service Event at Tongji University Jiaxing College. It was a rewarding experience to spend time with ambitious college students who were eager to hear our opinions about variety of topics including career paths and the advancement of women in technology.
We feel incredibly grateful to have had this opportunity to serve as part of CSC-China-20 and especially to have experienced China's amazing business environment, natural beauty, culture and deservedly world famous hospitality.
CSC China 21
17 August 2013 - 13 September 2013
CSC China 22
24 October 2013 – 23 November 2013
IBM CSC China 22 team consisted of 12 IBMers from 7 different countries:
Valeria Marki (Vac, Hungary), Sabarinath Venugopalan (Stockholm, Sweden), Bart Bogaert (Brussels, Belgium), Michael Stoerchle (Munich, Germany), Elizabeth Silberg (Portland, USA), Megan Smith (Chicago, USA), Vani Ramagiri (Austin, USA), Amit Vaid (New Delhi, India), Shrikant Arya (Bangalore, India), Kishore Dalvi (Pune, India), Mukundarajan Shridharan (Pune, India), and Ryan Paulsen (Dubai, UAE)
Our deployment location was Xiamen, a city of 3.67 million located on China’s southeast coast.
In 4 weeks, the team completed a community service project and provided pro bono consulting services to 7 SMBs, 6 from Xiamen Hi-tech Innovation Center, a primary start-up incubator and the local government sponsor of CSC Xiamen. The team's deliverables addressed common challenges of SMBs, and as a result, the Center will apply CSC practices to the rest of 500+ high-tech start-ups in the Center. The community service project and the 7 SMBs included:
CSC China 24
May 9 2014 – June 7 2014
China 24 team was made up of 12 IBMers from 11 different countries with diverse sets of talents. China 24 team was primarily working from the City of Guiyang in Guizhou province of China. China 24 team was facilitated by the CSC China program manager Winnie Song and assisted by Digital Opportunity Trust country executive Frank Shi, Program Manager Lesley Min and the 6 graduate interns hired by DOT to act as the translators.
China24 team was sub divided into 3 sub teams consisting of 4 members each.
China24 team also interacted with high school students from Zhending Ethnic Minority School as part of community service. The team perform several educational hands on activities such as tutti-frutti to develop communication and English skills
CSC China 25
15 Aug 2014 – 13 Sep 2014
In August 2014, IBM deployed an international team of 10 consultants representing IT, HR, legal, marketing, project management and operations, from Brazil, Canada, Croatia, Finland, India, Mexico and USA, on a month-long assignment to Taiyuan City, Shanxi Province, China, as part of IBM's pro bono Corporate Service Corps, which provides problem-solving assistance to educational institutions, small businesses, non-governmental organizations (NGOs), and governmental agencies in emerging markets.
This project marked IBM’s 25th Corporate Service Corps engagement in China since the program was launched in 2008.
The IBM team worked together with Community Service Center of Taiyuan City, Taiyuan Yu Lin Community Social Work Centre, and Shanxi Jia Fu Le Corporation, on three different projects to share ideas on driving social and economic development in their community. The clients were excited to work with IBM to explore innovative methods of community service management and social service delivery, and look forward to applying IBM’s recommendations into their business models to help them grow faster, improve their quality of service, and serve more families in Shanxi province.
CSC China 26
15 Oct 2014 – 15 Nov 2014
Prantik Purkayastha, India
Morgan Brown, United Kingdom
Annemarie R. Fitterer, United States
Anuprita S. Deshpande, India
Rafael Costa De Oliveira, Brazil
Chayan Ray, India
Robert (Bob) M. Steron, United States
Milind Vaidya, Singapore
Rasa Banelyte, Lithuania
Shalini K, India
Eszter Varadi, Hungary
Cory O. Carbaugh, United States
Location of assignment: Wuhan, China
Clients and Team’s recommendations:
Wuhan Municipal Youth League (WMYL) is the local youth development organization. Its responsibility is to promote youth growth, serve local social and economic development and achieving social value. WMYL serves the link between young people and government in addressing their needs, challenges, issues and ideas. WMYL provides guidance to young entrepreneurs in starting business and growth as well as influencing more young people in joining self-employment.
The CSC Sub-Team (Morgan Brown, Rasa Banelyte, Shalini K and Cory O. Carbaugh) identified a number of opportunities to differentiate its value within the Qingtong Initiative. Those opportunities have been condensed to these 3 key short term initiatives and a number of future opportunities for growth
- Recommendations for Database
- Recommendations for Training
- Recommendations for Marketing
It was established in 2008 and classified as software developer and application service provider for public security sector in Wuhan. The company is certified as a CMMI 3 software developer.
The CSC Sub-Team (Anuprita S. Deshpande, Rafael Costa De Oliveira and Milind Vaidya) made suggestions in the following areas:
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It was established in 2009 and is specialized in PHP service outsourcing. In 2012, the company was certified as a CMMI 3 software and service provider and the strategic framework of the business transformation was generated. The company intends to change its business from single IT outsourcing into multiple products and services development by using mobile internet technology.
The CSC Sub-Team’s (Prantik Purkayastha and Annemarie R. Fitterer) recommendations were:
- Build Corporate Culture
- Process Improvement and Standardization by developing software engineering culture
- Aim to create uninterrupted working process and to avoid work overload and employee procrastinations
- Improve employee engagement and retainment
- Establish a well-defined HR policy and define a recruitment strategy to create a talent pipeline
- Define performance appraisal process and employee incentives program
- Implement structured status reporting and cross product team awareness
- Define a Client Engagement Strategy for both local and international clientele
- Demonstrate consistent professionalism in all client interactions
It was set up in the late of 2012 and its business is engaged in software R&D, sales and operation for manufacturing industry in China. IT core service covers MES, QMS, LES and MRO. Besides, the company provides the IT services in terms of portal and integrated application, WMS, etc.
The CSC Sub-Team (Chayan Ray, Robert (Bob) M. Steron and Eszter Varadi) made recommendations in areas of:
The CSC Sub-Team (Morgan Brown, Rasa Banelyte, Shalini K and Cory O. Carbaugh) hold a two hour workshop exploring what it means to be a leader, the difference between being a manager and a leader, and a look at different types of leadership including transformational leadership and situational leadership. The workshop also explores some of the scientific research behind the ideas.
The workshop was given to a mixture of people from Youth Business China (YBC) as well as young entrepreneurs and mentors from their program, plus leadership from the Wuhan Communist Youth League.
The CSC Sub-Team (Prantik Purkayastha, Annemarie R. Fitterer, Anuprita S. Deshpande, Rafael Costa De Oliveira, Chayan Ray, Robert (Bob) M. Steron, Milind Vaidya and Eszter Varadi) organized a workshop for IT Association Member companies (about 30 managers/engineers etc) with topic of ‘The opportunities and challenges of IT outsourcing service industry under the big data, cloud computing and mobile internet environment’.
Community Service Programs
Wuhan Bai Buting Residential Community occupies the total area of 4.5 square KM and currently has accommodated 140 thousand residents. This community is the pilot project community in partnership of government + enterprise + community, which is rewarded as China’s Sustainable Community Model.
The CSC Team introduced their home countries to the 40 parents and their 20 children, organized a workshop for parents about ‘Challenges in raising a Teenager’, played a quiz and other games with the children and awarded their efforts with small presents from IBM.
The CSC Team visited touristic areas in Wuhan to correct bilingual description on local culture, history and road signage are placed in local places of interest and historical sites. Some of those English translation or description are frequently found misleading or in Chinglish style.
CSC China 27
March 28 2015 – April 24 2015
China 27 served four local NGOs in Wuxi, China, located in Jiangsu province. The team was composed of 12 IBMers currently working in 9 countries and representing 12 nationalities across the globe. China 27 was grouped into 4 sub-teams consisting of 3 members each, and facilitated by CSC China program manager Winnie Song and Australian Business Volunteers (ABV). Applying a diverse set of skills and expertise to their assignments (below), the team also developed heartfelt relationships with their clients and lasting friendships among its constituent members. Special thanks to our translators, some of whom went far above and beyond making communication with our clients possible.
Xishan Le Zhu Social Work Office
Beitang Jiu Se Social Work Office
Xinqu Jiu Se Public Welfare Service Center
Binhu Xi Ming Social Work Office
The China 27 team also delivered two 3-hour workshops, one focused on leadership development and the other on the value of data management.
CSC China 28
April 17 - May 17, 2015
Subteam 1: (Ashnee, Ricardo, Archana and Tara) :
Angel house should be in a position in the short term to renew their brand to give it a fresher positive feel and stand out amongst other non profit organizations in China through the IBM recommendations pertaining to innovative fund raising and financial models and consistent branding and marketing strategies. We hope that through implementation of these recommendations, Angel house can raise the profile of cerebral palsy to have a lasting social impact in China and amplify their fund raising activities.
In the long term, Angel house should develop the ability to effectively utilize their limited financial and human resources to achieve operational efficiency and high standards of service delivery through clearly defined business processes. We hope that through implementation of these recommendations, Angel house can become a leader in cerebral palsy care and stand out as a model center of excellence for other non profits in China.
Subteam 2 (Volker, Henriette, Adrian and Catalina) :
CSC Subteam2 provided a set of short to long term "Branding/Marketing, Project & finance management, and IT" recommendations to support OCFs (Our-Land Charitable Foundation) goals and tactical business plan. This will enable them to further develop maturity and professionalism of the NGOs they are working with thus increasing their engagement in social projects based on their key focus areas and will have a positive impact on the development of children in the rural areas of China.
Subteam 3 (Ranjitha, Sandeep, Vanessa and Roustem) :
The team of 4 people ( originating from India, USA and Russia landed in Nanning, China on April 17th 2015 with an aim to help Guangxi Bagui Volunteer organization in preparing a five year road map for its complete transformation into a big Volunteer organization. The Team identified a number of opportunities for GBVA’s transformation into a strong volunteer organization in Guangxi province in terms of Organization structure, IT usage, Volunteer training and management and branding. Many recommendations were given for the identified areas.
Community Service 1: All the ladies in the team did a workshop for 50 Women of Nanning Women’s Association on Work and Life balance, brand building and the Global best practices for women entrepreneurs and leaders which was very much appreciated by the attendees. This was followed by cultural activities. Everyone participated with lot of enthusiasm and had lot of fun.
Community Service 2 (Sub Team 2): Having meetings at Angel house in the kids rehabilitation environment and seeing the kids taken through their daily exercises was at first very heart breaking as some have moderate cerebral palsy that affects their ability to carry out normal exercises with ease. After some time, we got used to seeing the kids, hear their laughter and seeing their progress - a sign of the great job Angel house was doing and knowing that one day they could be rehabilitated enough to enter the mainstream education system and attend public schools.
Community Service 3 : The gentlemen of the team presented enablement for the Nanning Social Service Organization Alliance, covering Project Management, Innovation in Organisational Management, Learning and Training, IT application management and Branding and application of internet tactics.
CSC China 29
July 18 – August 15
We had 12 participants in the China 29 program, representing 9 countries: U.S., Brazil, Mexico, Germany, Netherlands, South Africa, India, UK, and France.
Our assignment was in Dalian, China.
We were divided into 3 sub-teams for our primary assignment:
For community service work, the China 29 team delivered two workshop presentations.
Also, the China 29 team members participated in activities with the clients on weekends, such as: interacting with senior citizens on an excursion to a home and garden; meeting families and learning cooking techniques (dumplings); understanding traditions, such as tea ceremonies; exercises and entertainment.
CSC China 30
14 August 2015 – 12 September 2015
Location of assignment:
Our Partners, Projects and Recommendations:
The China 30 team participated in a Community Service Day; through various interactive activities we have exchange insight on culture differences. The activities are dancing, dumpling making process, conducted career planning sessions and language + culture talks with students.
CSC China 31
11 March 2016 – 9 April 2016
In March 2016, IBM deployed a team of 10 IBMers to Wuhu, China from Austria, Belgium, Brazil, Canada, India, Sweden and U.S for a month in Wuhu, County. The team has a diverse set of professional and personal backgrounds, leading to a fun and successful collaboration on three different sub teams.
A favorite memory of the team was an afternoon spent at a middle school in Wuhu City where they presented about their home countries and helped students practice their communication skills in English.
- ESC China 1
15 October 2010 - 6 November 2010
"China ESC Team 1 consisted of five participants from the USA and Canada.
The first IBM executive team to Chengdu, China returned on November 6th. They worked very closely with city leaders in a number of strategic areas including cross government transformation, program management, architecture and other key project areas.
In the interview after the final Executive Service Corps presentation, one of the Chengdu Municipal gov't officials said "Prior to working with the Executive Service Corps, we saw IBM as a hardware and software company and now we know that while they do sell hardware and software, that their strength is really as a business transformation partner"."
- ESC China 2
8-30 July 2011
Five IBM executives from the US traveled to Chengdu, China as the second ESC team. Chengdu’s goal is to develop a plan to integrate the needs of both the urban and rural communities to meet the objective of achieving Garden City status through a phased in approach over the next 50 years. A Garden City must demonstrate the balance of developing a competitive, fostering business environment while sustaining the natural environment and quality of life for its citizens. transform India's urban landscape.
By focusing on three areas of interest, food safety, education and telecommunications, the ESC team made recommendations on the next steps to facilitate the use of the cloud for these three areas, as well as advise how to build versatile cloud delivery services that can be used by any industries.
The team also engaged in community service event in which they shared views on child raising, with an audience of 50-60 parents and children.