Located on the Pacific Ocean in South America, Chile represents the first Latin American country outside of Brazil for the Corporate Service Corps. The first of two teams were assigned to Concepcion in May of 2011 and worked with non-profits that were involved in continuing the recovery and rebuilding efforts after the 8.8 earthquake in February of 2010.
- CSC Chile 1
May 2011 – June 2011
We were 12 participants coming from Australia, Canada, France, India, Lithuania, Netherlands, Spain and USA that all met in Concepcion, Region VIII, in Chile. The NGOs we were working in had all a common motto: get Chile into Sustainable & Smarter Communities.
Two organizations out of the five are working to improve accessibility to property by leading construction and repairs programs, the missions for the CSC volunteers :
Two other organizations are working to lower unemployment by brining education to new career path:
The last organization is into Fauna and Flora preservation
- CSC Chile 2
06 August 2011 – 02 September 2011
Chile 2 had 12 participants from 9 countries – Australia, Canada, China, Germany, India, Netherlands, Turkey, UK, and USA. The team worked with NGOs and local government in Gran Concepcion. These organizations aimed to improve their effectiveness in increasing employment and enabling local economic development by - improving processes and building better information management capabilities.
Accion Emprendadora – A strong marketing structure was created and training provided, in order to improve quality of services, increase brand visibility and provide more growth opportunities.
Manos Del Bio-Bio – Detailed Financial, Product and Organizational reviews were performed and a marketing workshop was conducted. A new inventory management system was created.
TPH Concepcion - An in-depth study of internal systems and financial operations was undertaken to identify key areas of improvements. Recommendations were then made to improve the organization’s operational capacity.
Municipalidad de Talcahuano – A Database Architecture was designed to consolidate data from five different offices into a single structured database. Process transformation was initiated by studying existing processes, identifying improvement opportunities and making recommendations.
Favorite memories - visiting local microentreprenuers, talking about IBM’s CSC mission on local radio, the bonhomie with our clients, visiting the Atacama desert, climbing Villarica Volcano and exploring an undersea coal mine.
- CSC Chile 3
May 4 – June 2, 2012
Eleven IBMers arrived in Antofagasta bearing passports from Finland, Switzerland, the U.S., Canada, Spain, India and Hungary. The team was professional and composed of strong leaders from many IBM divisions. For 28 days we came together to help the people there address the challenges of a city quickly outgrowing itself and seeking a new status on the national stage:
We listened, we sought out ideas from our colleagues and finally, we provided recommendations and solutions to the problems. Members of the team also helped to plant trees in a schoolyard landscaping project.
The feedback we received from our clients was positive and we all hope they will have successful outcomes.
- CSC Chile 4
15 March 2013 - 13 April 2013
12 IBM employees:
Marguerite W Duke (USA), Maria Arre (Denmark), Carlos D Levita (Brazil), Guy Ziv (Israel), Beverley Simpson (Australia), Anders Holm Petersen (Denmark), Christian Slike (USA), Omana Mathews (India), David Stefanick (USA), Heidi Kraemer (USA), Jing ZZ Zhao (China) and Ignat Ivanov (Russia) were sent to Valparaiso, Chile to help local customers on the following projects:
1. Pontificia Universidad Católica de Valparaíso, Escuela Ingenieria de Transporte:
The strategic development and marketing plan for the School of Transportation Engineering, with a focus on quality growth in recruiting. Expected Impact: Increased number of students with high PSU score (country wide graduation exam for high-school students), operational strategic planning process;
2. Cámara Regional del Comercio de Valparaíso A.G. (CRCP):
Examine the benefits and services currently offered to CRCP members and propose a strategy and plan for increasing retention. Expected Impact: Process improvements in member tracking and engagement, increased member retention, introduction on new training and services offerings to develop business management skills.
3. Fundación Nacional para la Superación de la Pobreza:
Build a regional model and document processes for more efficient data and expense reporting, define roles and responsibilities, build a forecast model for better budget control. Expected Impact: Less time spent on administrative tasks to allow for more time spent on the mission of the Foundation, better control of the budget to allow for strategic planning.
During our assignment we also participated in the following volunteer/community activities:
- ESC Chile 1
6-28 May 2011
The ESC team produced a Smarter City assessment that focused primarily on Water, which was the primary request of the Municipality of Antofagasta, with secondary observations / recommendations in other areas such as Energy and Quality of Life:
1. Smarter Water: Short and Long Term Actions for Sustainable Water Strategy
2. Community Partnership: Actions to Strengthen Private, Public and Academic Partnership
3. Smarter Energy: Long Term Actions For Sustainable Energy
4. Quality of Life Projects: Other Considerations For "Calidad de Vida"
A roadmap was also provided to the city that focused on preparing for a Smarter Antofagasta by integrating data sources to enable collaboration and increase innovation capacity; leveraging integrated data and new instrumentation to fill information gaps, spot new patterns, and further increase innovation and collaboration capacity; and through the optimization and collaboration of a Smarter City through mass application of community insights and predictive analytics to enable intelligent decision support.