Located in the Southern portion of the Indochina Peninsula in Southeast Asia, Cambodia became a Corporate Service Corps destination in 2011. The first team deployed to Phnom Penh, the largest city in and capital of Cambodia.
- CSC Cambodia 1
9 July – 5 August 2011
The first CSC assignment in Cambodia brought nine people from Austria, Brazil, Germany, India, Mexico, Netherlands, Spain and the United States to Phnom Penh, the capital of Cambodia.
The team collectively supported six local organizations with consulting services and training:
Two volunteers helped Cambodian Harvest Dried Fruit Co. Ltd to improve its packaging and ventilation system by arranging training programs with leadership teams and provided suggestions in production line improvement.
Boddhi Tree Hospitality Service Group received support to develop an efficient HR system that contributes good staff recruitment and equips key staff with the knowledge and skills to plan and undertake projects for future growth.
Improving technical capacities of the web development team through interactive training and improving the efficiency of software processes was the focus at Yejj Info Ltd.
One volunteer provided targeted advice and training to up-skill management on training concepts and methods, including project management, and helped PERFEXCOM Co. Ltd to build the capacity of human resource management.
At HRINC (Cambodia) Co. Ltd the objective was to improve cross-departmental communication and teamwork as well as the technical vitality of the IT subsidiary with web security, application design, and web usability training. Also a result from this work was an online presence for the Cambodia Retirement Village (CRV), believed to be the country’s first non-profit, charity-based retirement community.
Another volunteer helped senior technicians of SHRM&P with improving the existing reporting and controlling tools in the production process.
The CSC team also enjoyed field trips to garment factories, orchards and schools, seeing sights and memorial places in Phnom Penh and the visits to the Santuk Silk Farm, the temples of Angkor, the floating village of Kompong Khleang, the Cambodia Retirement Village in the Prey Venh province, and the beaches at Kep and Rabbit Island.
- CSC Cambodia 2
2 March 2012 – 30 March 2012
The Cambodia Team 2 was comprised of 10 members from Brazil, France, Germany, Hungary, India, Mexico, Slovakia and United States. Based in Phnom Penh, the capital of Cambodia, we were, for 4 weeks, one family organized to consult with 5 different clients.
Representing multiple functional areas within IBM we were able to leverage the full array of skills to collectively support and provide exceptional value to the client organizations as highlighted in the following paragraphs.
At the Royal University of Phnom Penh, the team was 70% of the time involved in the design of an Education Management Information System (EMIS), taking them through the design process and transferring skills related to requirements gathering, sizing, prioritizing, and key themes like modular architectures, reliability, scalability, and security. RUPP's goal is to implement this system on a limited pilot basis for September. The second part of the project was, by sharing IBM approaches and experiences, cooperate on strategic ICT development plans to improve long-term competitiveness.
National University of Management project was focused on to plan an e-library and in addition to detail a project management framework for implementing the broader library enhancements ( Hw, SW, card reader options), and complete additional research related to the library ( e.g. webpage design, free web links) giving NUM a blueprint to implement the new e-library as they complete the renovation of their existing library.
The Norton University team focused on developing a marketing strategy, to increase national and international visibility and public opinion that should lead to increase the numbers of students interested in the University. Applying the RACE formula (research, analysis, communication, evaluation) the team was able to provide an overview of recommended public relations, communications initiatives and internal improvement of customer support.
One team was also assigned to work with SAMIC which is a permanent license micro finance institution that provides financial service throughout Cambodia to the Cambodian people in rural as well as urban area to improve their living condition and contribute to alleviate poverty in the country. The recommendations made by IBM team to SAMIC management was on organizational improvements and MIS reporting.
At Aplus, a training centre for CEOs and executives, the mission was basically to increase the revenue by increasing sales. The General Manager and the Sales Manager were trained in how to sell, how to approach a customer and understand their needs, how to be competitive, how to make a customer loyal, how to use efficiently a customer database and how to promote the company services as being unique so they can then replicate to their entire team. A significant improvement on sales was noticed by IBM team.
Beside the projects, the team also had the chance to go to remote rural areas to see how their clients are making a big impact in alleviating local poverty. Some of the team members also got opportunity to attend a Cambodian wedding and a Khmer New Years celebration, and experience beautiful set up, great Cambodia food and the traditional dancing.
This 4 weeks assignment gave the team the opportunity to dig in into Cambodian culture by tasting their unusual food, from exotic fruits to spiders and crickets, by seeing sights and memorial places in Phnom Penh to understand their history, their cultural values, by visiting NGOs at the Santuk Silk Farm and the floating village to understand their needs, going on field trips to the temples of Angkor and the beaches at Shinoukville to be amazed with their natural beauty and specially by watching and talking with the local population to understand their way of living.
And the time we spent together as team, going out for dinner, walking at the river side, experiencing the oil massage, exchanging vocabularies, facing the crazy traffic and holding hands to cross the road gave us the opportunity to share experience, learn and create wonderful and sometimes funny memories that will last forever like our friendship.