Position statement
Services sciences, Management and Engineering hopes to bring together ongoing work in computer science, operations research, industrial engineering, business strategy, management sciences, social and cognitive sciences, and legal sciences to develop the skills required in a services-led economy.
The world economy is experiencing the largest labor force migration in history. Driven by an environment that includes global communications, business growth and technology innovation, services now accounts for more than 50 percent of the labor force in Brazil, Russia, Japan and Germany, as well as 75 percent of the labor force in the United States and the United Kingdom.
Unfortunately, this shift to focusing on services has created a skills gap, especially in the area of high value services, which requires people who are knowledgeable about business and information technology, as well as the human factors that go into a successful services operation. Many leading universities have begun exploring and investing in this area, working in tandem with thought leaders in the business world.
The SSME community is busily laying the groundwork to build this challenging new research area.
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