Product end-of-life management programs
As part of its product end-of-life management (PELM) activities, IBM began offering product takeback programs in Europe in 1989 and has extended and enhanced them over the years. IBM's Global Asset Recovery Services organization offers Asset Recovery Solutions to commercial customers in countries where IBM does business. This includes the management of data security and disk overwrite services, a worldwide remarketing network for product resale, state-of-the-art refurbishing and recycling capability for IT equipment, and optional logistic services such as packing and transportation. In addition, in many countries and individual U.S. states, IBM offers solutions to household consumers for the end-of-life management of computer equipment, either through voluntary IBM initiatives or programs in which we participate.
In 2012, IBM worldwide PELM operations processed 36,100 metric tons of end-of-life products for reuse or recycling, sending only 0.3 percent of the total to landfills or to incineration facilities for treatment versus IBM's goal to minimize its combined product landfill use and incineration for treatment rate to no more than 3 percent. IBM's PELM operations also reused or recycled 97.2 percent of the total amount processed.
From 1995, when we first began including product recovery in our annual corporate environmental report, through the end of 2012, IBM has documented the collection and processing of approximately 880,000 metric tons (over 1.9 billion pounds) of product and product waste worldwide.
For more information, visit Other product recycling information.
Information for recyclers under the WEEE Directive
Upon request, and in accordance with Article 11 of the EU Directive 2002/96 (EC) on Waste Electrical and Electronic Equipment (WEEE) and its respective transpositions into national law of the EU Member States, IBM will provide information to recyclers in accordance with the 'EICTA, CECED, AeA and EERA Joint Position Guidance on Implementing Article 11 of Directive 2002/96 (EC) Concerning Information for Treatment Facilities'. In order for the request to be processed, requests must be submitted in English and include the following information:
Please direct your inquiry to one of the following:
For information on IBM stand-alone and multifunction printers, visit the InfoPrint Solutions Company WEEE Compliance (link resides outside of ibm.com) Web page.
For information on IBM Retail Store products (including printers integrated into these systems), please contact firstname.lastname@example.org.
For information on IBM servers and storage systems products, please contact ProdInfo@us.ibm.com.
For information on other IBM products (including printers integrated into these systems), please contact email@example.com.
Product take back for recycling (United States)
Several U.S. states require manufacturers to create programs for no-charge product recycling for certain electronic equipment (e.g., personal computers, computer monitors and related accessories, etc.) that they have manufactured and sold.
IBM participates in a variety of product take back for recycling programs, including programs in certain states where individuals can ship their IBM computer products and peripherals through The UPS Store® and participating Mail Boxes Etc.® network to IBM recyclers.
For more information, visit the IBM Product Take Back for Recycling website.
Printer Supplies Return Program
Information about the InfoPrint Workgroup Printer Supplies Return Program can be found on the InfoPrint Solutions Company Supplies (link resides outside of ibm.com) page.