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As part of its product end-of-life management (PELM) activities, IBM began offering product takeback
programs in Europe in 1989 and has extended and enhanced them over the years. IBM's Global Asset Recovery
Services organization now offers Asset
Recovery Solutions to commercial customers in 21 countries worldwide, and continues its efforts to
extend them further. These solutions include the management of data security and disk overwrite services,
a worldwide remarketing network for product resale, and state-of-the-art refurbishing and recycling
capability for IT equipment. Additionally, in many countries, IBM offers solutions to household consumers
for the end-of-life management of computer equipment, either through voluntary IBM initiatives or country
programs in which the company participates.
In 2005, IBM PELM operations worldwide processed 59,653 metric tons of end-of-life products and product
waste, sending only 1.43 percent of the total to landfills and outperforming the company's PELM landfill
goal, which is to maintain a landfill rate below 3 percent. Over 94 percent of the total volume processed
in 2005 got either resold, reused or recycled.
Since 1995, when IBM first began reporting the volumes of product waste it collected and recovered
(resold, refurbished, or recycled) in the company's annual corporate environmental report, through year-end
2005, IBM has documented the collection and recovery of more than 1.3 billion pounds of product and product
waste worldwide.
For more information, visit Other product recycling information.
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Upon request, and in accordance with Article 11 of the EU Directive 2002/96 (EC) on Waste Electrical
and Electronic Equipment (WEEE) and its respective transpositions into national law of the EU Member
States, IBM will provide information to recyclers in accordance with the 'EICTA, CECED, AeA and EERA
Joint Position Guidance on Implementing Article 11 of Directive 2002/96 (EC) Concerning Information
for Treatment Facilities'. In order for the request to be processed, requests must be submitted in
English and include the following information:
Company Name/Country:
Authorization/permit #:
Phone:
E-mail address:
Contact name:
Please direct your inquiry one of the following:
printenv@us.ibm.com - for IBM Printers and MFPs
bongrazi@us.ibm.com - for IBM Retail Store Systems
ProdInfo@us.ibm.com - for IBM Servers and Storage
owenst@us.ibm.com - for Other Equipment
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IBM Printing Systems recovers printer components for recycle, reuse or remanufacture. This program
is currently available in 14 countries around the world including Austria, Belgium, Canada, Denmark, Finland,
France, Germany, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom and the United States.
Visit the IBM Printer
Supplies Return Program for more information.
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