Enterprise continuous feedback and optimization capability for continuous software delivery
Continuous Customer Feedback provides the visual evidence and full context for analyzing customer behavior and pinpointing customer pain points. Feedback can be applied during both pre- and post-production phases to maximize the value of every customer visit and ensure that more transactions are completed successfully. This allows immediate visibility into the sources of customer struggles that affect their behavior and impact business.Continuous customer feedback and optimization offerings include:
IBM® Tealeaf Customer Behavior Analysis Suite - Helps obtain the quantitative data as well as the qualitative experience information, both necessary to understand customers' true experiences and conduct customer behavior analysis.
IBM® Digital Analytics - Gain insight from digital analytics and comparative benchmarks.
IBM® SmartCloud Control Desk - Optimizes and automates service management to help reduce costs and service disruptions.
IBM DevOps Solution Series
Best practices and tools for continuous delivery of software-driven innovation on System z
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