Agenda

The 2011 CIO Leadership Exchange


Session I: A Roadmap to the Future — Capitalizing on New Opportunity

As major markets begin to recover and emerging markets continue on a high-growth trajectory, CEOs are looking to capture the opportunities of this complex global economy. And that means they are looking to their CIOs not just to drive productivity, but to assess new investment and the potential for innovation. Even those CIOs in developed countries who are still challenged to do more with less are finding pockets of opportunity for investment. This session featured IBM Chairman Sam Palmisano giving his perspective on the challenges of delivering growth in a tight economic environment and the opportunity that technology leaders have to help their CEOs lead these initiatives. Mr. Palmisano then joined a panel of global CIOs to discuss balancing these different goals and capitalizing on this moment.

  • - View videos and presentations

    The CIOs Strategic Growth Agenda
    Sam Palmisano, Chairman, President and Chief Executive Officer, IBM

    A Conversation with:
    Louie Ehrlich, Chief Information Officer, Chevron Corporation and President, Chevron Information Technology Company
    Kim Hammonds, Chief Information Officer, The Boeing Company
    Albert Hitchcock, Chief Information Officer, Vodafone Group
    Sam Palmisano, Chairman, President and Chief Executive Officer, IBM
    Moderator: Geoff Colvin, Senior Editor-at-Large, FORTUNE

Session II: Enabling Growth on a Smarter Planet

Companies are looking to their CIOs to uncover new growth potential for their businesses. This session focused on a CAO and CIO who have worked through a major transformation and highlighted the important role that technology played in this transformation, and the growth strategies and new opportunities that emerged from it.

  • - View videos and presentations

    Enabling Growth on a Smarter Planet
    Ginni Rometty, Senior Vice President and Group Executive, Sales, Marketing and Strategy, IBM

    A Conversation with:
    Frank Bisignano, Chief Administrative Officer, JPMorgan Chase & Co.
    Guy Chiarello, Chief Information Officer, JPMorgan Chase & Co.
    Moderator: Ginni Rometty, Senior Vice President and Group Executive, Sales, Marketing and Strategy, IBM

Session III: The Growth Paradox — CIO Perspectives

In the new normal, CIOs in the emerging markets are challenged to keep up with demand, and those in the western markets are forced to think about doing more with less. This session explored how CIOs from emerging and developed markets and across industries are building the growth case and reinvesting the cost-savings driven by leaner and more efficient operations into strategic projects to improve their competitiveness and offer higher value to their end customers.

  • - View videos and presentations

    A Conversation with:
    Arun Gupta, Customer Care Associate and Group Chief Technology Officer, Shoppers Stop Limited
    David Kepler, Executive Vice President, Business Services, Chief Sustainability Officer
    and Chief Information Officer, The Dow Chemical Company
    Jo-ann Olsovsky, Vice President and Chief Information Officer, BNSF Railway Company
    Moderator: Linda Sanford, Senior Vice President, Enterprise Transformation, IBM

Session IV: Economic Perspective — Complexity, Value, Growth

If one thing is certain, it is economic uncertainty. This session featured business and economic thought leader and journalist Geoff Colvin giving his perspective on the global economic and industry trends facing businesses today and the role of technology in shaping the future. Mr. Colvin then invited a panel of Venture Capitalists on stage, who reflected upon the different growth trajectories that they see across industries, geographies and technology areas and the role that they believe CIOs and technology leaders can play in partnering and leading new innovation and opportunity around the globe.

  • - View videos and presentations

    Bridget van Kralingen, General Manager, North America, IBM

    Economic Perspectives on Growth
    Geoff Colvin, Senior Editor-at-Large, FORTUNE

    A Conversation with:
    Promod Haque, Managing Partner, Norwest Venture Partners
    David Schwab, Managing Director, Sierra Ventures
    Ann Winblad, Co-founder and Managing Director, Hummer Winblad Venture Partners
    Moderator: Geoff Colvin, Senior Editor-at-Large, FORTUNE

Session V: Smarter Planet — Advancing an Innovation Agenda

CIOs are implementing new technologies and leveraging expanded business partnerships to deliver new revenue and profitability for their companies. This session featured in-depth case studies from IT leaders who were early innovators and viewed cloud computing and analytics as a source of differentiation ahead of their peers. The first case explored how a leading electronics retailer is applying analytics to understand and predict its customers buying patterns such that they can deliver a more tailored and productive customer experience. The second case looked at how cloud computing is delivering new value and opportunity and helping a large state university transform the education experience.

  • - View videos and presentations

    Frank Kern, Senior Vice President, Global Business Services, IBM

    Applied Customer Analytics — Principles and Practice
    Scott Friesen, Senior Director, Analytics, Consumer Insights Unit, Best Buy Co., Inc.

    Creating a Cloud Computing Solution for North Carolina State University
    Mladen Vouk, Department Head and Professor of Computer Science, and Associate Vice Provost for Information Technology, North Carolina State University

    A Conversation with:
    Scott Friesen, Senior Director, Analytics, Consumer Insights Unit, Best Buy Co., Inc.
    Mladen Vouk, Department Head and Professor of Computer Science,
    and Associate Vice Provost for Information Technology, North Carolina State University
    Moderator: Frank Kern, Senior Vice President, Global Business Services, IBM

Session VI: The Future of Leadership — Changing the Way the World Works

2011 marks IBM's 100th Anniversary as a Company and leader in research and technology. The Director of IBM Research, Mr. John Kelly and a panel of leading CIOs shared their points of view on the trends and changes that are making systemic shifts in how their companies operate and how the world works.

  • - View videos and presentations

    Technologies that Will Change the World
    John Kelly, Senior Vice President and Director, Research, IBM

    A Conversation with:
    Rupinder Goel, Chief Information Officer, Airtel Africa
    Rosina Howe, Chief Innovation Officer and Group Director, Innovation and InfoComm Technology, Land Transport Authority of Singapore
    John Kelly, Senior Vice President and Director, Research, IBM
    Don Sharp, Chief Information Officer, Navistar, Inc.
    Moderator: Geoff Colvin, Senior Editor-at-Large, FORTUNE

    Closing Comments
    Erich Clementi, Senior Vice President, Global Technology Services, IBM

Smarter Planet Perspectives: Breakout Sessions

The breakout sessions featured CIOs and IBM leaders who shared insights and case studies focusing on the topics that are top of mind for CIOs. The sessions provided CIOs with an opportunity to learn from peers and gather practical use cases and strategies for implementation in their own organizations.

  • - The New Path to Value: Business Analytics and Optimization

    The vast proliferation of data and the increasing pressure to stay ahead of the competition has elevated business analytics to one of the top priorities for businesses today. High-performing companies are applying advanced analytics to get closer to the customer, enable organizational change and transform their businesses. This session featured case studies that illustrated the importance of building an information foundation and the power of analytics in driving profitable growth.

    Facilitators: Rob Ashe, General Manager, Business Analytics, Software Group, IBM and Fred Balboni, Global Leader, Business Analytics and Optimization, Global Business Services, IBM

    Wes Hunt, Vice President, Customer Analytics, Information and Capabilities, Nationwide Mutual Insurance Company

    John MacIlwaine, Head, Global Development, Visa Inc.

    Paul Scorza, Vice President, Finance, Incentives, Supply Chain and Technical Support Transformation, IBM

  • - Cloud Computing: Insights from the Enterprise

    In this session, CIOs heard practical perspectives from their peers who have implemented cloud solutions, including: why they chose a cloud model; the cultural and technical challenges they faced during the roll-out process; and the IT and business benefits they are realizing. Various experts and practitioners shared their stories about creating business value from cloud computing.

    Facilitator: Mike Hill, Vice President, Enterprise Initiatives, Sales, Services and Business Development, IBM

    Leslie Gordon, Vice President, Application and Infrastructure Services Management, IBM

    Tony Kerrison, Chief Technology Officer and Head, Infrastructure Services, ING

    Carlos Matos, Director, Technology Integration, Systems Integration, Infrastructure Management Group, Kaiser Permanente Information Technology, Kaiser Permanente
    Madhu Nutakki, Vice President, Systems Integration, Infrastructure Management Group, Kaiser Permanente Information Technology, Kaiser Permanente

  • - The Rise of Social Collaboration Computing: Enabling a Social Business Marketplace for Innovation

    Social media innovations are enabling new models for collaboration and providing businesses with faster paths to innovation and discovery. During this session, CIOs provided practical perspectives on how they are building new models for collaboration that are delivering value through faster product innovation, improved employee work patterns, and stronger customer relationships.

    Facilitator: Jeff Schick, Vice President, Social Software, Collaboration Solutions, IBM

    Roberto Chaverri, Corporate Vice President, Information Technology, CEMEX

    Behzad Nadji, Vice President, Corporate and Business Operations Support Systems, Research In Motion

  • - Security and Risk Management: A Broader Mandate for CIOs

    Security, risk and compliance are issues that CIOs have addressed as a standard part of their role for many years, but the increased complexity of businesses today has created a larger mandate to consider. CIOs are being called upon by their Boards and Audit Committees to detect, isolate and mitigate risks earlier in the cycle so that threats are prevented. This session considered the governance and frameworks that CIOs are applying and evaluated the approaches that different industries are deploying to mitigate, manage and control risk.

    Facilitator: Steve Robinson, General Manager, Worldwide Security Solutions, IBM

    Kristin Lovejoy, Vice President, Information Technology Risk, IBM

    David Whiteing, Vice President, Enterprise Systems, IT&S, BP plc

  • - Mobility and the Workplace of the Future

    As the demand for smart mobile devices continues to grow, enterprises and government agencies around the world are realizing that the nature of work is changing. People are leveraging advanced devices and technologies both in and out of the workplace. The workplace of the future will be about leveraging technological advances to empower workers to maximize productivity, optimize the infrastructure, drive business growth, and enable the organization to respond to clients with speed and agility. In this session, we explored this topic with real client success stories from some of the leading organizations embracing the workplace of the future.

    Facilitator: Rich Esposito, Vice President, Workplace Services and IT Strategy Services, Global Technology Services, IBM

    Chris Covell, Chief Technology Officer, Best Buy Canada Ltd.

    Carol Sormilic, Vice President, Global Workforce and Web Processes Transformation, IBM

    Rob Webb, Chief Information Officer, Hilton Worldwide

  • - IBM Transformation: Building an Infrastructure to Support a Globally Integrated Enterprise

    Over the past decade, IBM's ongoing transformation has positioned the company to deliver consistent, strong business performance in an era of global economic turbulence. This session provided a perspective on what IBM has done internally across its operations, processes, IT and culture to reinvent it self as a premier globally integrated enterprise, and what the future holds for it.

    Kathy Colucci, Vice President, Sales Enterprise Processes, IBM

    Mary Garrett, Vice President, Marketing and Communications, Global Sales and Distribution, IBM

    Linda Sanford, Senior Vice President, Enterprise Transformation, IBM

    Pat Toole, Vice President and Chief Information Officer, IBM

2006 - Monte Carlo: Changing Role of the CIO; 2007 - New York: Leaders of Change, Drivers of Information; 2009 - Shanghai: Catalysts for Change - Building for a Smarter Planet; 2010 - Barcelona: Leadership for a Smarter Planet; 2011 - San Francisco: Partnering for Growth.