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The IBM logo means the information is provided and maintained by IBM. Comments are welcome, but the information is not editable. |
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Welcome to the IBM® Tivoli® Business Service Management Wiki where you can find and contribute information and scenarios about the Business Service Management solution. Subscribe to RSS feeds for the wiki. Click here to learn how to receive automatic e-mail notifications.
Contribute to the Wiki
You can add your own information and also have access to information that IBM has added. To contribute, follow these steps:
- Please review the Terms and conditions, which govern your use of this site, before you add information to the wiki.
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 When you see the IBM logo, the information is provided and maintained by IBM. Comments are welcome, but the information is not editable.
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Product Pages
Content that is available on the product pages below is also linked from the category pages in the main navigation area on the left.
 Tivoli Business Service Manager: IBM Tivoli® Business Service Manager provides enterprise, public sector and service provider organizations with advanced service and process visibility in targeted, real-time dashboards.
Tivoli Netcool/Impact: Tivoli® Netcool®/Impact™ streamlines event and alert management, business service management, and incident and problem management processes, improving time to resolution.
Tivoli Netcool Service Quality Manager: Combines service quality management (SQM) and service level agreement (SLA) to manage telecommunications service quality. It provides a real-time, end-to-end view of a service to enable Service Providers to understand service quality from the customer's perspective.
Monthly Spotlight - Featured IBM Content
 Installing, Configuring, and Testing IBM Tivoli Network Manager IP Edition and Tivoli Business Service Manager Failover: This document includes procedures for installing and configuring a failover environment where IBM® Tivoli® Network Manager IP Edition (Network Manager) and Tivoli Business Service Manager (TBSM) have a common object server (OMNIBus) and Tivoli Integrated Portal server.
 Tivoli Documentation Central: Tivoli Documentation Central is your portal to documentation for all Tivoli products. Here you can access links to all versions of the information centers, community content (including wikis), IBM Redbooks® publications, and technotes.
Creating a Business Services Dashboard with IBM Tivoli Composite Application Manager for Transactions and IBM Tivoli Business Service Manager : This paper describes why your company needs to monitor your mission critical business services from the perspective of your user's experience, how you can use IBM Tivoli products to automatically create a complete end-to-end view of your business services, and how these tools simplify problem isolation and dramatically improve your business service availability.
Tivoli Integrated Portal integration : This document describes the integration among several IBM® Tivoli® products in a typical Tivoli Integrated Portal solution. The following products are included:
- Tivoli Integrated Portal V1.1
- Tivoli Network Manager IP Edition V3.8
- Tivoli Business Services Manager V4.2
- Tivoli Application Dependency and Discovery Manager V7.1.2
- Tivoli Netcool/OMNIbus V7.2.1
- Tivoli Event Integration Facility Probe (EIF)
- IBM Tivoli Monitoring V6.2.1*
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Resources
Need support?
This wiki provides valuable information to help you, but it does not replace other technical support services. For additional product information, refer to the following resources:
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Business Service Management
