IBM Support Assistant (ISA)
This is one of the main tools for IBM Software Support.
From the product description:
The IBM Support Assistant (ISA) is a free, stand-alone application that you can install on any workstation, then be enhanced by installing plug-in modules for the IBM products you use.
The IBM Support Assistant saves you time searching product, support and educational resources. If a PMR needs to be opened, IBM Support Assistant helps you gather support information, then create and track your electronic problem report.
You may wish to view the ISA Tutorial.
Where to get it and other links:
