TBSM Support always asks the same initial questions in order to fully assess the situation that is being reported via the formal support process. The goal of any formal support contact should be to get a first response that moves the situation forward towards resolution. Here are the most common items that TBSM support will ask for. By collecting these and providing at the time of PMR creation, hopefully we can provide a more effective first response.

• initially this will just be a list - over time, maturing this list to one with symptoms, errors, etc. and more specific things to collect would be idea *

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