Business Service Management

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Overview and Planning

This page organizes all of the overview and planning information that is included in this wiki. You can filter overview and planning information by product:

Tivoli Netcool/Impact

  Getting Started with Impact. This page goes through an example Impact project at a high level.

  Getting Started with Impact from a Technical Perspective. This page covers a variety of technical topics for beginners.

  Major Features added to Netcool/Impact 4.x: This topic includes information about the major features that are included with Netcool/Impact version 4.x

  Major Features added to Netcool/Impact 5.x: This topic includes information about the major features that are included with Netcool/Impact version 5.1

  Netcool/Impact Performance Metrics: These are measurements observed under lab conditions. Use them to plan your deployment.

Community Overview and Planning Information

Add your best practices by adding a new page and adding a link here:

Potential Off the Shelf Features: This page includes some community contributed ideas for potential features for Tivoli Netcool/Impact.

Resources

Need support?
This wiki provides valuable information to help you, but it does not replace other technical support services. For additional product information, refer to the following resources:

• Tivoli Business Service Manager product support page
• Tivoli Business Service Manager product page
• IBM Tivoli Consulting
• Tivoli Software
• IBM Software