Introduction

There are a number of messages that display, indicating that a login to ClearQuest is not possible. This section is intended to help clarify those messages and troubleshoot a resolution. It is not an exhaustive list. The ClearQuest forum is an excellent resource for troubleshooting these types of errors.

Note the first thing you should do is check the box at the bottom of the login dialog that says "details". This will reveal many of life's mysteries to you. Well, at least ClearQuest login errors.

Content

Error Messages

Q: I get this message: (note: it doesn't display in a red box but I've been wanting to use this red box thing so I did - It actually displays on the login screen.)

Error Message

A fatal error occurred while getting the list of user databases from the schema repository.

Details (check the details checkbox to see these):
Access to this database is currently denied.
The ClearQuest master database has been moved to another location. Use the cqdbsetup program to set up a connection to the new location.

If you are already logged in, please logoff and try again later.

A: This error message indicates that the user database has been moved. You'll need to talk to your administrator to find the new location and get a new connection established.

Resolution: Use the ClearQuest Maintenance tool to configure the correct location of the database in your connection information.

Q: I get this message:

Error Message

The login name "<some name>" or password you entered is incorrect. Click Details for more information.

Details: Invalid Credentials: Either the login name or the password is incorrect.

Resolution: Check to make sure the user is properly subscribed to the database in the User Administration Tool. May be a group or individual subscription has changed.

Q: I get this message:

Error Message

Details: Unable to logon to the ORACLE database "<somedb>"
The vendor error message was:

SQLDriverConnect: RETCODE =-1,State=HYC00, Native Error=0
[DataDirect][ODBC Oracle Wire Protocol driver]Optional feature not implemented.
[DataDirect][ODBC Oracle Wire Protocol driver][Oracle]ORA-01017:invalid username/password;logon denied
[DataDirect][ODBC Oracle Wire Protocol driver]Driver's SQLSetConnectAttr failed.

Resolution: You can try using the pdsql command to validate the Oracle information used to connect to this db from this client, go to the command prompt and type pdsql for a usage statment, but it will look something like:

c:\>pdsql -v ora -db ora10 -s localhost -u cq001 -p cq001_pass -co "LOB_TYPE=CLOB" may reveal a mismatch in password setup in "<somedb>" database in Oracle.

Q: I added a new user and subscribed to the database but the user still cannot logon. What is the problem?

A: Make sure when you make any change in the user maintenance tool that you execute the "Upgrade" option under the DB Action button.

Q: I need an example of LDAP commands.

A: Read the following command lines as an additional to Rational documentation
dbset: pcc
My_Details
cn=yossi sidi
OU=Software,OU=R&D Team
dc=DOMAIN
dc=com
password=********

installutil setauthenticationalgorithm pcc yossis ****** CQ_ONLY installutil setldapinit pcc yossis ****** "-h 'ActiveDir01.DOMAIN.com ActiveDir02.DOMAIN.com' -p 389 -D 'cn=Yossi Sidi,OU=Software,OU=R&D Team,dc=DOMAIN,dc=com' -w ****** -R"

installutil setldapsearch pcc yossis ****** "-s sub -b 'dc=DOMAIN,dc=com' (&(objectCategory=person)(samAccountName=%login%)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))"

installutil setcqldapmap pcc yossis ****** CQ_LOGIN_NAME %login%

installutil validateldap pcc yossis ****** yossis ****** installutil validateldap pcc yossis ****** user1 ***** installutil validateldap pcc yossis ****** user2 *****

installutil setauthenticationalgorithm pcc yossis ****** CQ_FIRST

Introduction

Content

Error Messages

See also