Where do support engineers go for help?
From the developerWorks archives
Date archived: August 25, 2016 | First published: December 09, 2009
This list of problem determination resources include some of the most popular starting points that are used by those whose primary mission is to determine the source of a problem and work to resolve it. Like you, many support engineers turn to The Support Authority to find resources that really help. This content is part of the IBM WebSphere Developer Technical Journal.
This content is no longer being updated or maintained. The full article is provided "as is" in a PDF file. Given the rapid evolution of technology, some steps and illustrations may have changed.