Defect Support. While this toolkit is available on developerWorks, defect support may be obtained by submitting a Problem Management Report (PMR). Your IBM Customer Number is required.
In the USA, call 800-IBM-SERV; elsewhere, contact IBM software support in your geography.
Support will be provided Monday through Friday, 8am to 5pm local time.
More detail concerning support is included in the User Guide.
Rational Application Developer related fixes can be obtained from IBM
Downloads and drivers by selecting Category "Rational" and Sub-category "Rational Application Developer for WebSphere Software".