The cranky user, The importance of documentation
Discover what's missing in today's documentation efforts, and why it's gone
From the developerWorks archives
First published: November 14, 2003
Computer documentation is shoddy, or more often absent. Missing information amplifies usability problems, leaving users stuck calling unfriendly technical support lines. In this installment of The cranky user, Peter Seebach explains what's missing in the documentation effort and why it is gone.
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