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Service Science, Management and Engineering


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Students
Help your students get started with SSME
Primer for university students.
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Places to study
  • sdn: Service Design Network; list of places to study service design
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Build your own courses
Course materials library
Build your own courses There are a variety of resources available to aid in teaching SSME-related courses including textbooks and course materials such as instruction modules, case studies, industry reports, presentations and more to help you to build your own courses.
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Creating curricula
Dr. Rahul Choudaha's Ph.D. dissertation recommends developing a competency-based curriculum for a master program in SSME using an online Delphi method to determine important courses and content.
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MIT Open Courseware
MIT Engineering System Division
Link to available courses.
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Lecture materials
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Tools
Case studies
Vassar Bros Hospital
In this lecture a panel of senior leaders from Vassar Brothers will discuss their strategy covering the technologies, their business investment model, and the deployment challenges related to social structures and change management. (2006)
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New York Police Dept.
Major metropolitan cities, including New York, have seen crime statistics dramatically improve in the past decade. The New York Police Department (NYPD) has played a key role by taking a systems approach that includes several innovations.
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