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Students

Help your students get started with SSME

Primer for university students.

Places to study

sdn: Service Design Network; list of places to study service design

Build your own courses

Course materials library

There are a variety of resources available to aid in teaching SSME-related courses including textbooks and course materials such as instruction modules, case studies, industry reports, presentations and more to help you to build your own courses.

Creating curricula

Dr. Rahul Choudaha's Ph.D. dissertation recommends developing a competency-based curriculum for a master program in SSME using an online Delphi method to determine important courses and content.

MIT Open Courseware

MIT Engineering System Division

Link to available courses.

Lecture materials

Foundations in IT Services I and II: Download from the Academic Initaitve Courseware Repository (Membership required)
Introduction to SSME: Overview and seven modules created by Almaden Services Research
Service Oriented Management and Engineering: Created by Michele Del Sordo, Executive IT Consultant and taught at LIUC University in Castellanza, Italy
Glushko at UC Berkeley: Information System and Service Design: Strategy, Models, and Methods
SSME at San Jose State: Service Science program
UC Merced: Course syllabus
U of Auckland: Course materials library
Kevin Ross at U California: Service engineering and management
University of Sydney: Introductory SSME
UC Berkeley: INFO 210 : The Information and Service Economy

Tools

Service Oriented Architecture (SOA): is the building block for software-related services and for helping to understand and manage business components.
WebSphere Business Modeler: helps businesses fully understand and document their various business processes making way for improvements.
WebSphere Modeler: free trial
WebSphere Business Integration: family of products.
WorkPlace Collaboration Services Express: provides all the tools you need to effectively work with teams of people. It has team rooms, IM, document management and an integrated portal.
Lotus Mobile Connect: helps institutions provide a private virtual network (VPN) for their communication needs.

Case studies

IBM Global Business Services: Business consulting case studies: Innovative thinking and original solutions based on the breadth of IBM's consulting experience across a wide range of industries.
On Demand innovation case studies: Transforming business issues into business value reflected in case studies developed by IBM research, industry and implementation experts.
Information technology services materials: Case studies, executive reports, news, and more on information technology service topics.
IBM Institute for Business Value: Thought leadership starts here
more on the wiki

Vassar Bros Hospital

In this lecture a panel of senior leaders from Vassar Brothers will discuss their strategy covering the technologies, their business investment model, and the deployment challenges related to social structures and change management. (2006)

MIT IBM Lecture Series: Engineering Systems Solutions to Real World Challenges in Healthcare
Web cast: Replay
Vassar Brothers: web site
wiki library: Case study documents

New York Police Dept.

Major metropolitan cities, including New York, have seen crime statistics dramatically improve in the past decade. The New York Police Department (NYPD) has played a key role by taking a systems approach that includes several innovations.

MIT IBM Lecture Series: Systems Solutions to Real World Challenges at NYPD: The Real-Time Crime Center
Case Study: NYPD changes the crime control equation by transforming the way it uses information.
Lecture Series: CIO outlines NYPD’s crime-fighting IT plan
NYPD web site: NYPD

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