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Service Science, Management and Engineering |
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| The New Voice of the CIO; Insights from the IBM Global CIO Study |
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| 2500 interviewees look to the future |
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 Advancing the science, why is service science needed, and press clippings. |
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| Bibliography of books related to service science |
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Click above to go to the book list New books in the Springer series - Taylor/Tofts - Managing Complex Service Systems Mills, Snyder - Knowledge Services Management Organizing Around Internal Markets |
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| What do service designers do? |
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| A short film by Lucy Kimbell of Said Business School, University of Oxford, explores the practices of an emerging breed, the service designer. |
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| The Future of Service Science |
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| Service Science is the study of service systems -- configurations of people, technologies, and other resources that interact with others to create mutual value -- and it aims to develop theory and practice around service innovation. Service Science has come a long way in a short time. Just a few years ago, no one had heard of it, and now there are new courses, programs, degrees, and even departments related to service science popping up all around the world. How did we get here? In this talk, I will trace the (short) history of service science, discussing its historical context, its current motivations, and its prospects for becoming a discipline of its own. |
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| IBM Systems Journal Special Issue on SSME 2008 |
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| V47 issue 1 This issue presents 14 papers on a variety of aspects of service science, management, and engineering in an effort to help define and promote research in this emerging multidisciplinary field. |
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