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Beyond IT IBM's Role in Creating the Workforce of the Future
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"..IT professionals must now understand business needs and all knowledge workers must understand how IT and other tools can be used to enhance their own work. IBM, therefore, has shifted its primary university collaboration and internal employee development efforts away from educating deep, but narrowly-focused specialists, to create a new type of 21st century knowledge professional—what IBM calls a “T-shaped person.”"
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Service Science or Service Science, Management and Engineering (SSME) is a growing multi-disciplinary research and academic effort that integrates aspects of established fields like computer science, operations research, engineering, management sciences, business strategy, social and cognitive sciences, and legal sciences.
Global markets are increasingly service-based economies. Employment growth will be concentrated in the service-providing sectors of the global economy. Service innovation is needed to maintain profits.
Service design, development, marketing and delivery all require methods to make service businesses more efficient and scalable. Practitioners need depth and breadth in combinations of technology, business, and organizational studies, even at the undergraduate level.
The goal of Service Science is to nourish productivity, quality, and learning and innovation rates across the service sector. We hope the resources on this site help you to better understand and engage in the evolving discipline.
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Introduction; why service science, how to use this space, how to get started and link to the SSME library wiki.
Learn; articles advancing the science, making the case for service science and press; books, textbooks, selected journals and conference materials.
Teach; shared course modules, lecture materials, syllabuses, tools, case studies, an approach to creating curriculum.
Collaborate; get involved; look at other universities' programs, what's going on with industries, governments; check on special interest groups, BLOGs, related web pages, the Service Research and Innovation Community
Events; workshops, calls for papers, conferences.
Group space for members only is not currently in use. If our readers indicate a desire for a message board we will allow optional sign in with an IBM userid and open up a board.
The SSME WIKI pages are a library associated with content on these pages.
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Getting started
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Take me to the steps we in universities can follow to get involved with service science.
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- SSME wiki: Long lists, downloads, pdfs and so on..
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Show member list