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Paul Smith ("Smitty") is a Senior Technical Staff Member at IBM responsible for architecture and design of Integrated Service Management solutions for System z and zEnterprise. He is a member of several IBM architecture teams and customer councils and he works closely with customers and technical sales teams to provide service management solutions to IBM clients.
Meet the Experts
Alois Eckl is a Software Engineer for Tivoli System Automation for z/OS (SA z/OS). His primary role is Level3 teamlead for SA z/OS. He has been involved in SA z/OS and its predecessor AOC for more than 15 years in a variety of roles in both, Australia and Germany. He also is a Lab Advocate for some SA z/OS clients.
Giuseppe Longobardi is a senior member of the TWS of z/OS L3 Customer Support Team since 2009. He joined IBM in 1990 working in L3 Support, Development and Design teams, for different z/OS products: NPM (participating in the mission transfer from Raleigh Lab to Rome, becoming the Technical lead), NVAS, SLR and TDS for z/OS (being the Technical lead and Chief Designer). Interacion designer and Software Quality assurer for TDS and TWS for z/OS. In 2007, he joined the TWS for z/OS Development team (participating in design changes and development activities) and is now part of the L3 Customer Support team. He is a senior member of the Rome Lab Patent board (on board since 1999) and IBM Master Inventor, appointed for the 2nd consecutive time in October 2010.
Hans-Ulrich Geißler is the test team lead for Tivoli System Automation for z/OS (SA z/OS) for over 10 years now. In his previous role, Hans worked as an SA z/OS developer and as a service team member over several years. Hans is also the SME for the SA z/OS customer classes ("Introduction and Operations" and "Implementation and Administration").
Juergen Holtz is a Senior Software Engineer for Tivoli within IBM's Software Group and as an Architect he is responsible for Tivoli System Automation for z/OS (SA z/OS). He has more than 20 years experience in system software development for System z, in particular in the areas of automated operations, high availability, performance and workload management. Juergen is a member of several IBM architecture teams and also Lab Advocate for a number of clients.
Lorin Ullmann, the lead development architect for Tivoli's Integrated Service Management for System z and an IBM Master Inventor, focuses primary on System z technical strategies, solution architectures, and software designs across the Tivoli portfolio that help clients address today's IT challenges. During his 23-year IBM career, Lorin's architectural contribution has spanned a broad range of technologies, including systems management; Java, OS/2, thin client and pervasive device operating systems; printer device drivers, graphic and video engines; power management firmware; PS/2 personal computer video circuit board hardware; and IO optical storage peripherals.
Cecile Day is a Senior Software Engineer for the Cloud and Smarter Infrastructure division within IBM's Software Group, and is responsible for the architecture and design of the z/OS installation, configuration, and deployment of the OMEGAMON product suite and other z/OS Tivoli Management Services. She has nearly 25 years of experience in customer support services and system software development for System z, focusing on improving implementation time-to-value. She is a member of several IBM architecture teams and customer councils, and works closely with customers and technical sales teams to provide service management solutions to IBM clients.
IBM Service Engage delivers integrated service management solutions when you need them – at your fingertips, a click away...
- Application Performance Management
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- Jazz for Service Management
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