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Jim Fletcher is an IBM Distinguished Engineer and Chief Architect for the Tivoli Industry Solutions. Mr. Fletcher has overall responsibility for the architecture and technical direction of Tivoli's Industry Solutions, including Real Estate and Facilities Management and Datacenters. During his career at IBM, he has served in technical leadership positions in networking, pervasive computing, and as Chief Architect in the area of IT Service Availability and Performance management. Mr. Fletcher holds over 30 patents, has published over 40 articles in technical journals, and coauthored three books. He is an IBM Master Inventor and member of the IBM Academy.
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Ed Silky is a principal architect and developer for the IBM TRIRIGA Platform. Ed designed and led the development of the TRIRIGA workflow engine and is involved in all aspects of its advancement. Ed is also closely involved with TRIRIGA's Web Graphics, CAD Integrator, DataConnect, and Strategic Facilities Planning.
IBM Service Engage delivers integrated service management solutions when you need them – at your fingertips, a click away...
- Application Performance Management
- Asset Management
- Business Service Management
- Cloud/Virtualization Management
- Data Center Automation
- Endpoint Management
- Jazz for Service Management
- Network and Service Assurance
- Process Automation
- Real Estate and Facilities Management
- Software Defined Environments
- Storage Management
- System z