Frequently asked questions

 

This section provides answers to some of the most frequently asked questions regarding the request process and the RFE community. If your question is not answered below, please contact us.

Categories

Q: What are request categories

A: Categories in the RFE Community give you the ability to filter your view of requests. By assigning a request to a category, you can create unique views of your watchlist or a group watchlist, which allows you to create multiple watchlists based on the criteria you select.


Q: How do I add categories to the RFE Community?

A: To add categories:

  1. Navigate to your watchlist or a group watchlist.
  2. Click Manage categories.
  3. Click Add new category.
  4. Enter a name for the category.
  5. Click Submit.

Q: How do I assign categories to requests within my watchlist?

A: You can assign categories to requests to help you filter and sort requests in your watchlist or a group watchlist. To assign categories:

  1. Navigate to your watchlist or a group watchlist.
  2. Click Categorize this request.
  3. Select the categories you want to assign this request to.
  4. Click Submit.

Q: How do I show requests that belong to a category?

A: You can filter requests by category and display only the requests within a certain category. To do this:

  1. Navigate to your watchlist or a group watchlist.
  2. Select a category from the Category drop-down list.
  3. Click Search.

Only requests for that specific category are shown.


Q: How do I add a request to or remove a request from a category

A: To add or remove requests from your watchlist or a group watchlist:

  1. Navigate to your watchlist or a group watchlist.
  2. Click Categorize this request below the request you want to add or remove.
  3. Select or deselect the category for the request.
  4. Click Submit.

You can also categorize requests using the Manage categories page.

  1. Navigate to your watchlist or a group watchlist.
  2. Click Manage categories.
  3. Click Add or remove requests beside the category you would like to update.
  4. Select or deselect a request.
  5. Click Submit.

Q: How do I change a category's name?

A: To change the name of a category:

  1. Navigate to your watchlist or a group watchlist.
  2. Click Manage categories.
  3. Click Edit next to the category you would like to update.
  4. Enter the new name for the category.
  5. Click Submit.

Q: How do I delete a category?

A: To delete a category that is no longer needed:

  1. Navigate to your watchlist or a group watchlist.
  2. Click Manage categories.
  3. Click Delete next to the category you would like to remove.

Email/News feeds

Q: Can I email an individual request?

A: Yes, the RFE Community allows you to email requests that you have created. To email a request:

  1. Navigate to the request details of a request you've submitted.
  2. Click the send an email link in the description area at the top of the page or Email this request in request actions.
  3. Complete the required information and press Submit.
  4. Click Continue to send the email notification to the selected users.

Q: How do I receive email updates for my watchlist?

A: You can subscribe to receive email notifications whenever a request on your watchlist is updated. The email notifications are sent once per day if there has been a status change, a new comment, a visibility change, or a new IBM response for any of the requests on your My watchlist page. To receive an email update for requests on your watchlist:

  1. Navigate to My Watchlist by selecting the My watchlist link under the My stuff tab.

    Navigate to My group memberships
  2. Click the Subscribe to email notifications link.
  3. Click Submit in the confirmation pop-up window.


Q: How do I stop receiving email updates for my watchlist?

A: To unsubscribe from the email notification list for your watchlist:

  1. Navigate to My Watchlist by selecting the My watchlist link under the My stuff tab.

    Navigate to My group memberships
  2. Click the Unsubscribe from email notifications link.

Q: How do I receive email updates for a group watchlist?

A: If you are a member of a group, you can subscribe to receive email notifications whenever a request on that group's watchlist is updated. The email notifications are sent once per day if there has been a status change, a new comment, a visibility change, or a new IBM response for any of the requests on the group watchlist. To receive an email update for requests on a group's watchlist:

  1. Navigate to the group watchlist.
  2. Click the Subscribe to email notification link.
  3. Click Submit in the confirmation pop-up window.

Q: How do I stop receiving email updates for a group watchlist?

A: To unsubscribe from the email notification list for a group's watchlist:

  1. Navigate to the group watchlist.
  2. Click the Unsubscribe from email notifications link.

Q: Is there one spot where I can manage all my e-mail notifications?

A: Yes. The My notifications page lets you manage all your e-mail notifications. You can subscribe to receive e-mail notifications whenever a request on your watchlist or group watchlist is updated. Select the My notifications link from the My stuff tab on the RFE Community page to see and manage your e-mail notifications.

Additionally, if you need to change your e-mail address, you can also change it from this page.


Q: How do I add a news feed for requests to my personal page?

A: You can add news feeds to your personalized iGoogle or My Yahoo page or select to receive an RSS feed for requests such as:

An update is sent once per day and includes changes to a request's status, a new comment, or a new IBM response to a request. You must be a member of the group to add a group watchlist news feeds. To add a news feed:

  1. Navigate to the My watchlist, the group watchlist, or My votes request page.
  2. Select the link to generate an RSS feed.

Note: When receiving an RSS feed, any customized sort operation that you have performed within the request list, such as sorting requests by title, is not reflected in the RSS feed. The RSS feed uses the system's default display to list the requests.


Q: What is the My RSS feeds page?

A: The My RSS feeds page lets you manage your RSS feed subscriptions from one page. From here, you can retrieve the latest information for the requests you're interested in, requests in your group watchlists, or specific request Community feeds. The page also gives you access to all RSS feed subscriptions within the RFE Community.

To get to the My RSS feeds page, select the My RSS feeds link from the My stuff tab.

Navigate to My group memberships


Q: Why doesn't my news feed or CSV download file always show the current date?

A: The RFE community updates the news feed or CSV file only if a change has been made to the requests on your watchlist. Changes include a status change, a new comment, a new IBM response for any of the requests on your My watchlist page, or if a request has been added to or deleted from the watchlist. Therefore, if no changes have been made to the requests on your watchlist, the date shown will be the date the file was last generated.


Q: What is the My stuff link?

A: The My stuff link gives you direct access to your personalized information, including:

The landing page gives you a snapshot of the requests, votes, and so on, that you own or are of interest to you. Select a topic you want to see, and then click an item that appears in the scrollable box to go directly to that information in the application.


Forums

Q: What is a group forum?

A: Each group can have a forum that lets group members ask questions or post information important to the group. This forum gives you the ability to create threads and respond to comments on items that are relevant to the group. The group's forum is created within a private community created for the group in IBM Connections.


Q: How do I create a group forum?

A: If a group does not have a forum, the owner of the group can request that a group private community and forum be created. To do this, the group owner should contact the RFE Community administrators.


Q: How do I create/edit/delete/move forum threads?

A: To create forum threads:

To edit a forum thread:

To delete a forum thread:


Q: How do I get to my group's forum?

A: If a forum has been created for your group within the IBM Connections private community, there will be a link to your group's forum on the group's landing page. This link, "Open the private community forum," will open the private community created for you by the RFE Community administrators.


Q: What happens to my forum if the group is deleted?

A: If the owner of the group deletes the group, the forum is not deleted because it is not linked directly with the RFE Community. It continues to reside on the forum server within the IBM Connections private community.


Q: Will new group members be automatically added to the private community?

A: No. Because the private community and forum are not directly linked to the group, the group owner will need invite new group members to join the group's private community.


Q: Will a member deleted from the RFE group automatically be deleted from the IBM Private Community forum?

A: No. If group member is deleted from RFE community group, the group's owner must manually delete this member from the private community.


Q : What happens with my previous forums?

A: All group forums within the RFE Community were migrated to forums within IBM Connections private communities. With the migration, private communities were created for all RFE groups, a forum was created within each private community, and all forum data was migrated and is available within the group's private community forum. All group members were also automatically added to the private community.


Q: What role do group administrator have in IBM Private Community forums?

A: IBM Connections private communities have only two roles: owner and member. Group administrators within the RFE Community group will become owners in the new private community. The group's owner can assign multiple people as owners so multiple people can manage the private community.


Q: If I add or delete a group member, are they added to or deleted from the private community?

A: No. Because groups are created in the RFE Community and the private community is in IBM Connections, there are no links between the membership. If you add members to your RFE Community group. they do not automatically see the group's private community forum. These new members must be invited to join the private community also. Additionally, if you delete group members, you must also delete them from the private community to deny them access to the forum.


General FAQs: Overview and definitions

Q: What is the RFE Community?

A: The RFE Community is a place where you can collaborate with development teams and other product users through your ability to search, view, comment on, submit, and track product requests.

The community also acts as a front-end database bridged to a back-end Rational ClearQuest® database called RATLC, Configuration Management Version Control® database called CMVC and Rational Team Concert® databases. New submissions, user comments, status changes, and developer comments are bridged between the RFE Community and the databases several times a day. The bridges to the databases allow the development teams to work with the process and tools they are most comfortable with, while allowing our users to collaborate in an open community environment.


Q: Which Rational products will be added to this application and when?

A: You can find all the supported Rational products by selecting Rational from the Brand drop-down list. When appropriate, we will add additional Rational products that can be accommodated on the RFE Community. For any Rational product not listed, you may contact us to ask about support for the product.


Q: Which Tivoli products will be added to this application and when?

A: You can find all the supported Tivoli products by selecting Tivoli from the Brand drop-down list. When appropriate, we will add additional Tivoli products that can be accommodated on the RFE Community. For any Tivoli product not listed, you may contact us to ask about support for the product.


Q: Which Lotus software products will be added to this application and when?

A: The Lotus software products are not currently available, but we are exploring opportunities to add these products in the future. If you have a request for these products, you are encouraged to call IBM at 1-800-IBM-SERV or send an email to IBM. Additionally, you can get direct support from IBM at the IBM Support portal.


Q: Which Business Analytics software products will be added to this application and when?

A: The Business Analytics software products are not currently available, but we are exploring opportunities to add these products in the future. If you have a request for these products, you are encouraged to call IBM at 1-800-IBM-SERV or send an email to IBM. Additionally, you can get direct support from IBM at the IBM Support portal.


Q: Which Enterprise Content Management software products will be added to this application and when?

A: The Enterprise Content Management software products are not currently available, but we are exploring opportunities to add these products in the future. If you have a request for these products, you are encouraged to call IBM at 1-800-IBM-SERV or send an email to IBM. Additionally, you can get direct support from IBM at the IBM Support portal.


Q: Which Information Management software products will be added to this application and when?

A: You can find all the supported Information Management products by selecting Information Management from the Brand drop-down list. When appropriate, we will add additional Information Management products that can be accommodated on the RFE Community. For any Information Management product not listed, you may contact us to ask about support for the product.


Q: Which WebSphere software products will be added to this application and when?

A: You can find all the supported WebSphere products by selecting WebSphere from the Brand drop-down list. When appropriate, we will add additional WebSphere products that can be accommodated on the RFE Community. For any WebSphere product not listed, you may contact us to ask about support for the product.


Q: Which System z software products will be added to this application and when?

A: The System z software products are not currently available, but we are exploring opportunities to add these products in the future. If you have a request for these products, you are encouraged to call IBM at 1-800-IBM-SERV or send an email to IBM. Additionally, you can get direct support from IBM at the IBM Support portal.


Q: When will my feature be included in a future release?

A: Due to legal guidelines, we are not authorized to provide a release date or release vehicle prior to availability. As a general guideline, if the status of the request is "Planned for Future Release," the request is a candidate for a future generally available (GA) release. If the status is "Uncommitted Candidate," this request may not be delivered within the release currently under development, but the theme is aligned with the current multi-year strategy. IBM may consider and evaluate any RFE Community feedback for this request through activities such as voting. When a decision is made on the request, the status will be updated to either "Rejected" or "Planned for Future Release". IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. IBM will update this request to reflect any changes.


Q: Can I use the RFE Community site to report a product defect?

A: This site is used for requests only. If you want to submit a product defect, please contact Information Management Client Support, Rational Client Support, Tivoli Client Support, or WebSphere Client Support to submit a Problem Management Report (PMR) for this issue, or visit the Electronic Service Request (ESR) site.


Q: How do I contact someone if I have a question regarding the request process or the RFE Community site?

A: To contact someone with questions about the request site or process, click the Contact us link on the RFE Community page.


Q: How can I request a request in my native language and have it posted on the site?

A: We ask that RFE Community submissions be in English, as we currently do not have the capability to process requests in multiple languages. Our support engineers are multilingual. They can work with you to understand your request and submit it in English on your behalf. Please work with your Accelerated Value Leader (AVL) or someone within Client Support for Information Management, Rational, Tivoli, or WebSphere to have your request posted to the RFE Community.


Q: How do I get a request previously submitted posted to the RFE Community?

A: We have seeded the RFE Community with only a handful of requests that customers are interested in. If there is a request you've previously requested and don't see on the site, please work with someone from Client Support to have the request published out to the community. For Information Management, that may be your Accelerated Value Leaders (AVLs). For Rational, that may be your Accelerated Value Leaders (AVLs) or Design Partner keygrip. For Tivoli, that may be your Technical Support Engineer. For WebSphere, that may be your Accelerated Value Leaders (AVLs). Your company details will not be posted, and you'll be assured the same confidentiality as you currently have on this site.


Q: What enhancements do you plan for this site?

A: Search for the RFE community product on this site to track requests planned for future release. If you have an enhancement request, you can submit your request on the site.


Q: How do I submit an enhancement request for this site

A: We welcome and appreciate our users to provide us feedback and their ideas on how to improve the site. To submit an enhancement request for the site, you will just need to submit your request with RFE Community as the product in the request submission.


Q: Why do I need to have a user ID to access the RFE Community?

A: The RFE Community requires you to log in with a user ID if you are submitting, commenting on, or watching a request, and it uses your ID as part of its tracking process. This ID is used to identify owners, administrators, and members of groups as well as determining who is watching a request. The ID is also used to allow you to subscribe to status changes of a request.

Your user ID is tied to other details about yourself, like your company name and email address. Though these details may not be visible to other users, this information is passed on to our product development teams with your submission. We want to understand what features are requested by a given client company.


Q: What is the process of response once I submit a request?

A: We'll work to provide an initial response to the vast majority of submissions within the first 30 days of submission, and a more definitive response within 90 days. Not all requests will meet these commitments, as sometimes we'll need more information from you to understand the request, or we'll need to do a rough sizing estimate before a decision can be made on it's inclusion in a future version of our product.


Q: Is the Company field visible within the RFE Community?

A: Within the RFE Community, the Company field is visible to you and IBM only. However, if you have entered company information in your profile, it might be visible in other IBM sites. If you want to ensure that your company information is not visible to other IBM sites and is only visible within the RFE Community, leave the Company field blank when completing your profile and only enter your company information when you're submitting a request within the RFE Community.


Q: What is the difference between a RATLC number, RTC number and a request ID?

A: The RATLC number is the ID assigned to an entry in the Rational ClearQuest® database. This is only for Rational products. The RTC number is the ID assigned to an entry in the Rational Team Concert® database. This is for most Lotus, Rational and Tivoli requests. A request ID is the ID assigned to a request entered directly in the RFE Community. All requests get a request ID assigned.


Q: Which internet browsers are supported on the IBM RFE Community?

A: At this time, the RFE Community supports the most current and prior version of Microsoft Internet Explorer, Mozilla Firefox, and Google Chrome. Other versions of these browsers as well as other browsers may work with the RFE community but are not officially supported.


Groups

Q: What are groups in the RFE Community?

A: Groups are a collection of individuals who are interested in the same requests, and can share a common watchlist.

The group must have a unique name in order to be created. The creator of the group is also the owner of the group. A group is allowed only one owner, and the owner is the only person allowed to remove or delete the group. You can create a public group, where users can petition to join, or a private group, where a user will need to be invited to participate.


Q: Is there a limit in the number of groups that I can create?

A: Yes, the maximum number of groups that you can create is 25.


Q: How do I join a group?

A: To join a group:

  1. Click the Groups tab.

    The Groups page appears.


    Join a group
    1. Select All public groups from the Display drop-down list.
    2. Click Request to join group and enter your reason for wanting to join the group.
    3. Click Submit to send the request to the group owner or administrator.

    You will receive a response either accepting or declining your request from the owner or administrator after a decision has been made. If, however, your request to join a group is rejected, you must wait 30 days before making another request to join that group.


    Q: Are all groups listed in the group directory?

    A: No, only publicly available groups are listed on the Groups page.


    Q: How do I remove a user from a group?

    A: You can remove a user from a group of which you are the owner or administrator.

    1. Click My groups from the Groups tab to display your groups.
    2. Select My groups from the Display drop-down list.
    3. Select the group from which you want to remove a member.
    4. Select Manage members to go to the Manage members page.
    5. Click Remove to remove the member from the group.

    Q: How do I invite a user to a group?

    A: You can invite a user to join a group if you are the owner or administrator of the group.

    1. Navigate to the My groups page from the Groups tab to display your groups..
    2. Select the group you would like to invite a user to join from the My groups page.
    3. Select Manage members to go to the Manage members page.
    4. From the Invite members tab you can enter the display name of the user you'd like to invite.

    Q: How do I show a list of invitations I have sent?

    A: You can view a list of invitations you have sent if you are the owner or administrator of the group.

    1. Navigate to the My groups page from the Groups tab to display your groups..
    2. Select the group for which you would like to see the user invitation list from the My groups page.
    3. Select Manage members to go to the Manage members page.
    4. From the View/edit invitations tab you can see the display names of the users you have invited to join the group.

    Q: How do I modify a member's role type in the group?

    A: You can modify a group member if you are the owner or administrator of the group.

    1. Navigate to the My groups page from the Groups tab to display your groups.
    2. Select the group to which the member you would like to modify belongs from the My groups page.
    3. Select Manage members to go to the Manage members page.
    4. From the View/edit members tab select Edit beside the display name of the user you'd like to modify.

    Q: How do I enable automatic approval for all requests to join the group?

    A: When creating a new group, select the check-box to automatically accept requests for membership to the group. All requests to the group will be automatically approved as members.


    Q: How do I update the group's description?

    A: You can update a group's description if you are the owner or administrator of the group.

    1. Navigate to the My groups page from the Groups tab to display your groups..
    2. From the My groups page, select the group that you would like to change the description of.
    3. Select Manage group to go to the Manage group page.
    4. Enter the new group description.

    Q: How do I remove the group?

    A: You can remove a group if you are the owner of the group.

    Note: This will permanently remove the group from the RFE community.

    1. Navigate to the My groups page from the Groups tab to display your groups.
    2. From the My groups page, select the group that you would like to remove.
    3. Select Manage group from the group's description page.
    4. Select Remove group at the bottom of the Manage group page.

    Q: How do I change ownership of the group?

    A: You must request a change through the View/edit members tab of the group's Manage members page. When requesting a change, you must provide your name and contact information as well as information for the individual who will become the new owner. The new owner must be a current group administrator. To modify the role of a member, see How do I modify a member's role type in the group?


    Q: What are the various roles within a group and what are their differences?

    A: There are three roles available to individuals within groups in the RFE Community site: owner, administrator, or member. Each role has its own sets of permissions.


    Q: What are private groups and why make my group private?

    A: Private groups provide a way for a group to track requests of interest; however, no information about the group is visible to individuals who are not members of the group. Private groups are used when the group is not accepting new requests to join the group.


    Q: What is a group forum?

    A: A group forum is a feature on a group's landing page that lets group members ask questions or post information important to the group. This forum gives you the ability to create threads and respond to comments on items that are relevant to the group. A group forum is created automatically whenever a group is created.

    The RFE Community group forum security is linked to the security of the group; that is, only group members will be allowed to post a comment and respond to threads.


Jazz products

Q: How is the RFE Community different from Jazz.net?

A: Jazz.net is the Jazz community site for the live development infrastructure for the Jazz technology and new Jazz products. On Jazz.net, you can interact directly with the Jazz development teams and other community members, download product trials and betas, and track our progress for Jazz products. The RFE Community is similar to Jazz.net, but is for our commercial products that are not developed openly, and for requests for enhancement only. The intent of the RFE Community is to openly share information on future product enhancements and to provide closed-loop responses to these requests. Those who want to submit a request on Jazz.net should visit Jazz.net. Rational Team Concert customers may also submit requests through the Rational Client Support link.


Q: Can I create a request for a Jazz product?

A: Yes, the RFE Community allows you to create a request for a Jazz product found on Jazz.net if the Jazz product is available to the RFE Community.


Q: How do I create a request for a Jazz product?

A: To create a request for a Jazz product:

  1. Click Submit from the RFE Community page.
  2. Complete the form and include a Jazz product in the Product field.
  3. Click Submit.

Your request will now appear in Jazz.net. The RFE Community assigns an RTC ID to the request, which is the ID of the request in the Jazz.net site.


Q: How do I view a request for a Jazz product?

A: After you've created a request for a Jazz product, you can view the request from within the RFE community. To do this:

  1. Click Search from the RFE Community page.
  2. Enter a Rational product supported on Jazz.net in the Product field.
  3. Click Search.
  4. Click the request youre interested in viewing from the search results. On the request details page, you see that the request is also available on the {0}Jazz.net{1} site.

Q: How do I comment on a request for a Jazz product from the RFE Community?

A: The RFE Community lets you comment on a request for a Jazz product from within the RFE Community site. To comment on a request:

  1. Click Search from the RFE Community page.
  2. Enter a Rational product supported on Jazz.net in the Product field.
  3. Click Search.
  4. Click the request you're interested in viewing from the search results.
  5. Enter your comments for the request in the Add a new comment field.
  6. Click Submit.

The comments that you post to a request from within the RFE Community will also be added to the request on the Jazz.net site.


Request

Q: When can I expect a response on my submitted request?

A: We'll work to provide an initial response to the vast majority of submissions within the first 30 days of submission, and a more definitive response within 90 days. Not all requests will meet these commitments, as sometimes we'll need more information from you to understand the request, or we'll need to do a rough sizing estimate before a decision can be made on it's inclusion in a future version of our product.


Q: How do I re-open a rejected request for consideration?

A: We will only allow the resubmission of a rejected request after it has been closed for eighteen months. After this time has passed, you can resubmit and we'll reconsider the request against customer needs and our product strategy.


Q: What is request reconsideration?

A: Request reconsideration is when you want to submit a previously rejected request for consideration as a new feature for an existing product. Only requests that have been rejected can be resubmitted for consideration, and they must be resubmitted by the owner of the original request.

The rejected request can be submitted for reconsideration after 18 months and can be submitted twice for reconsideration. The submitter of the request will get an email notification when the request can be submitted for reconsideration.


Q: How do I submit a request for reconsideration?

A: To submit a request for reconsideration:

  1. Navigate to the request details page of the original request that was rejected.
  2. Click Submit to submit the request for reconsideration.

You must be the owner of the original rejected request to submit a request for reconsideration. A request may be submitted twice for reconsideration.


Q: How do I search for requests?

A: There are several ways you can search for requests within the RFE Community: RATLC number, request ID, product attributes (such as brand, product family, product, and so on), or submitter display names. To search for requests using the submitter display names, enter the display names on the Search submitted requests page. You can search for 1 to 20 display names, request IDs, or RATLC numbers at one time, and each entry must be separated by a comma. You can also search by an IBM brand, a product, and a product family. This allows you to narrow your search focus to specific brands and products and lets you see all requests related to those brands or products.

The RFE Community allows you to save your searches in two ways: with a saved search in the RFE Community or by downloading the search results to a CSV file. The saved search within the RFE Community only saves the search criteria, not the search results. The search results can be downloaded to the CSV file for viewing in any spreadsheet compatible software and for saving the file.


Q: Can I save my search results to a file?

A: Yes, the RFE Community allows you to save your search results to a CSV file. To save the results:

  1. Navigate to the Search submitted requests page.
  2. Enter your search criteria and click Search.
  3. Click Download as .CSV file on the search results page.

Q: How do I save my search query?

A: The RFE Community allows you to save your search query so you can define your searches once and then rerun them anytime you need to. To define a search query:

  1. Navigate to the Search submitted requests page.
  2. Enter your search criteria and click Search.
  3. Click Save search.
  4. Enter a name for your saved search as well as a description and click Submit.

Note: The search results are not saved with the search; only the search criteria are saved. You can then manage your searches and search criteria using the My saved searches page.


Q: How do I use my saved search queries?

A: From the My saved Searches page, you can rerun, rename, or delete the search, or you can view the search criteria. To manage and use your saved queries:

  1. Navigate to the My saved searches page.
  2. Select the appropriate action for the search query.
    • Run uses the defined search criteria to rerun the request search.
    • Rename lets you change the name and the description of your search.
    • View criteria opens a window showing all the search criteria defined for that search.
    • Remove lets you delete the saved search.

Q: How do I manage my saved searches?

A: To control and manage all the searches you have saved, click My saved searches on the Search submitted requests page.

From the My saved Searches page, you can rerun, rename, or delete the search, or you can view the search criteria.


Q: Can I view only requests for a specific brand?

A: Yes, with the introduction of different brands into the RFE Community, you can now view requests that belong to one specific brand. For example, you can view requests that are only assigned to WebSphere. To view specific brand requests:

  1. Click Search.
  2. Select the brand for which you would like to view requests in the Brand drop-down list.
  3. Click Search.

Only the requests that are defined for that brand will appear in the list.


A: The "Company" search filter lets you search for requests that have similar company values.
This search function is based on your entitlement to search for companies, and because of this entitlement, the "Company" search filter is intended for only a select set of users.
If you would like to use this function, contact product support, client advocates, or Contact Us.


Q: Can I attach files to a request?

A: Yes, the RFE Community allows you to attach files to requests when submitting, editing, or viewing a request. Attachments can be either private or public. Private attachments can be viewed only by the person who attached the file and by IBM. Public attachments can be viewed by everyone in the RFE Community.

If you are watching a request and have subscribed to e-mail notifications, you will be notified if an attachment is added to the request.

Note: During peak hours of activity, the file attachment upload may not work. Please try to attach the files at a later time.


Q: What are private requests?

A: Private requests are requests that can be viewed only by IBM, the request author, members of a group with the request in its watchlist, and users with the request in their watchlist. Only the author of the request can add a private request to their watchlist or a group watchlist. Private requests appear in various public views, such as Top 20 watched or Planned requests; however, only limited information about the request will be displayed.

IBM determines the default request visibility of a request, either public or private, and IBM may change the request visibility at any time. If you are watching a request and have subscribed to e-mail notifications, you will be notified if the visibility of the request changes.


Q: What is an IBM identified source when submitting a request?

A: The IBM identified sources are events (such as the IBM Software Innovate conference) or user groups (such as SHARE or IDUG) that IBM has deemed as originators of a large numbers of requests. Not all possible sources are in the list supplied by the RFE Community; only the sources that have been previously selected by IBM are included. You can request that your event or user group be added to this list by contacting us.


Security

Q: Why am I not able to submit requests regarding a security vulnerability for an IBM product?

A: Due to the sensitive nature of security vulnerabilities and the need for timely solutions, IBM is providing a dedicated way to report them. Specifically, we ask that you call 800-IBM-SERV or send an email so security specialists can evaluate and handle your request.

For your reference, IBM defines a security vulnerability as being "A set of conditions in the design, implementation, operation or management of a product or service that are unable to prevent an attack by a party resulting in exploitation such as controlling or disrupting operation, compromising (i.e. deleting, altering or extracting) data or assuming ungranted trust or identity."


Voting

Q: What are votes?

A: In the RFE community, votes are an option for you to indicate which requests you place a higher value on and which are of great interest to you or your project. There is no limit to the number or requests you can vote for. However, you cannot vote for requests that have a "Delivered" status.


Q: How do I vote for a request?

A: To vote for a request:

  1. Search for the request that you would like to vote for using the Search option.
  2. Click on the request you would like to vote for.
  3. Select Vote from the request actions box in the right navigation.
    Voting for a request

Or select Vote from the Vote box on the request details page.


Voting for a request

Q: How do I remove my vote for a request?

A: To remove a vote for a request:

  1. Navigate to the request that you would like to remove the vote from using the Search request option.
  2. Select from the list the request you would like to remove your vote from.
  3. Select Remove vote from the Request actions box in the right navigation.
    Voting for a request

Or select Remove vote from the Vote box on the request details page.

Voting for a request


Q: How do I remove a vote for a request from My votes?

A: To remove a vote for a request from My votes:

  1. Click the My votes link from the My stuff tab to open the My votes page.

    Navigate to My group memberships
  2. Locate in the list the request you would like to remove your vote from, and select Remove vote.


Watchlists


Q: What are watchlists in the RFE Community?

A: Watchlists are lists of requests for which you are tracking the progress or status. You are not limited in the number of requests that you can add to your watchlist. Also, you can subscribe to the watchlist email notification function, and the application will notify you when changes occur to the status of the requests on your watchlist or a group's watchlist, if you are a member of the group. In addition to the changes to a request's status, the system also sends an email update when comments or a new IBM response are made to the request.

By defining categories and adding requests to these categories, you can create unique views of your watchlist or a group watchlist, which allows you to create multiple watchlists based on the criteria you select.


Q: How do I add a request to my watchlist?

A: To add a request to the watchlist:

  1. Navigate to the request that you would like to add to your watchlist using the Search option.
  2. Select the request you would like to add to your watchlist.
  3. Select Add to My watchlist.
    Adding a request to your watchlist


Q: How do I remove a request from my watchlist?

A: To remove a request from the watchlist:

  1. Navigate to My Watchlist by selecting the My watchlist link under the My stuff tab.

    Navigate to My group memberships
  2. Find the request you would like to remove and click Remove watch.


Q: How do I add a request to a group watchlist?

A: To add a request to the watchlist:

  1. Navigate to the request that you would like to add to your watchlist using the Search option.
  2. Select the request you would like to add to a group watchlist.
  3. Select Add/remove request from group watchlist.
    Adding a request to your watchlist

  4. In the pop-up window, add the request to a specific group's watchlist by clicking Add to watchlist next to the group name.


Q: How do I remove a request from a group watchlist?

A: To remove a request from a group watchlist:

  1. Navigate to the request that you would like to remove from a group watchlist using the Search option.
  2. Select the request you would like to remove from a group watchlist.
  3. Select Add/remove request from group watchlist.
    Removing a request to your watchlist

  4. In the pop-up window, remove the request from a specific group's watchlist by clicking Remove from watchlist next to the group name.

You can also remove a request from a group's watchlist from the My group page. To remove a request:

  1. Navigate to the My groups page from the Groups tab to display your groups..
  2. From the My groups page, select Watchlist beside the group that has the request as part of its watchlist.
  3. From the group watchlist page, click Remove watch below the request you would like to remove.


Q: How do I assign categories to requests within my watchlist?

A: You can assign categories to requests to help you filter and sort requests in your watchlist or a group watchlist. To assign categories:

  1. Navigate to your watchlist or a group watchlist.
  2. Click Categorize this request.
  3. Select the categories you want to assign this request to.
  4. Click Submit.

Q: How do I prioritize requests within a watchlist?

A: The RFE Community allows you to prioritize and rank requests within your watchlist. Additionally, group owners and administrators can rank requests within a group watchlist (members of the group can only view the request rank within a group watchlist). To rank a request within the watchlist:

  1. Navigate to your watchlist or the group watchlist page.
  2. Enter a numeric value in the box next to the request. The values should be equal to the number of requests within the watchlist. For example, if there are 3 requests in the watchlist, enter values 1-3 in the boxes.
  3. Click Update ranks.

Note: You must click Update ranks after changing any of the numerical values to reorder the requests. If you want to quickly move a request to the top rank, just click Top next to the request. Also, this request prioritized list is not used by IBM product teams to set their priorities.


Q: Can I import my watchlist or a group watchlist into another application?

A: The RFE community gives you the ability to open your watchlist or the watchlist for a group you are a member of as a CSV file, which can then be imported into another application. To download your watchlist as a CSV file:

  1. Navigate to your watchlist or the group watchlist page.
  2. Click on the link to download the watchlist as a CSV file.

Note: To generate a CSV file, there must be at least one request in your watchlist or a group watchlist.


Q: How do I receive email updates for my watchlist?

A: You can subscribe to receive email notifications whenever a request on your watchlist is updated. The email notifications are sent once per day if there has been a status change, a new comment, a visibility change, or a new IBM response for any of the requests on your My watchlist page. To receive an email update for requests on your watchlist:

  1. Navigate to My Watchlist by selecting the My watchlist link under the My stuff tab.

    Navigate to My group memberships
  2. Click the Subscribe to email notifications link.
  3. Click Submit in the confirmation pop-up window.


Q: How do I stop receiving email updates for my watchlist?

A: To unsubscribe from the email notification list for your watchlist:

  1. Navigate to My Watchlist by selecting the My watchlist link under the My stuff tab.

    Navigate to My group memberships
  2. Click the Unsubscribe from email notifications link.

Q: How do I receive email updates for a group watchlist?

A: If you are a member of a group, you can subscribe to receive email notifications whenever a request on that group's watchlist is updated. The email notifications are sent once per day if there has been a status change, a new comment, a visibility change, or a new IBM response for any of the requests on the group watchlist. To receive an email update for requests on a group's watchlist:

  1. Navigate to the group watchlist.
  2. Click the Subscribe to email notification link.
  3. Click Submit in the confirmation pop-up window.

Q: How do I stop receiving email updates for a group watchlist?

A: To unsubscribe from the email notification list for a group's watchlist:

  1. Navigate to the group watchlist.
  2. Click the Unsubscribe from email notifications link.