Behind the curtain
From the developerWorks archives
Date archived: September 8, 2016 | First published: April 19, 2011
Kelly Smith, from the Rational Client Support Knowledge Management team, invites you behind the scenes to learn how they work, and even what software they use to make sure that they're serving you well. Her lively description and her enthusiasm for making you successful with Rational software might even make you look forward to calling tech support.
This content is no longer being updated or maintained. The full article is provided "as is" in a PDF file. Given the rapid evolution of technology, some steps and illustrations may have changed.