Brian,
My sympathies! Do you ever get to take a real vacation? I am build engineer,
lab administrator for two teams of between 20 and 30 developers, with one
backup person (who does NOT know CC) and have a tough time getting a full
week of vacation in without something going south while I am gone. I cannot
imagine supporting 300!
Bob Baas
AT&T Cincinnati
-----Original Message-----
From: Bygland, Brian [mailto:Brian.Bygland@PSS.Boeing.com
Sent: Monday, September 18, 2000 1:40 PM
To: cciug@rational.com
Subject: RE: [cciug] Ratio of support to users
We have about 300 users. Supporting them we have 1 ClearCase admin, one
make guru, and 1 backs us both up. We're all UNIX but expect to be moving
to NT at which point I hope that I can talk the Powers-That-Be into getting
another admin and build type.
> Peace and Long Life Brian Bygland
> Boeing Commercial Airplane - IS / CATIA Support
> Building 7-311 Cube 2B9-1.3 M/S: 6F-32 (425) 393-4409
>
> ----------
> From: Richard Kim[SMTP:richardk@windriver.com
> Sent: Monday, September 18, 2000 10:04 AM
> To: cciug@rational.com
> Subject: [cciug] Ratio of support to users
>
>
> Hello.
> We are deploying ClearCase/Multisite to a number of our remote
sites. The
> support requests have been increasing daily and I would like to raise the
> flag for additional help. Is there a suggested ratio of ClearCase support
> personnel to ClearCase user? Any suggestions would be appreciated.
Thanks!
>
> -Richard
>
>
> ***********************************************************
> richard.kim@windriver.com 510.749.2182
> Wind River Systems - " How Smart Things Think! "
> 500 Wind River Way - Alameda, CA 94501-1151.
> http://www.windriver.com
> ***********************************************************
>
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