my personal opinion (and experience) is 2 - 3 support people per 100
developers. It's best if the ratio is a bit lower and the "clearcase"
people can do other things (e.g. Unix/NT admin, process engineering).
Also devote at least one person to strategic (long-term) initiatives
while the others are tactical (fire fighting). And empower users to
help out in the sense of Outsourcing...
Bob Aiello, VP
Bear Stearns, Release Management Services.
(212) 881-3382
> -----Original Message-----
> From: Richard Kim [SMTP:richardk@windriver.com
> Sent: Monday, September 18, 2000 13:04
> To: cciug@rational.com
> Subject: [cciug] Ratio of support to users
>
>
> Hello.
> We are deploying ClearCase/Multisite to a number of our remote
> sites. The
> support requests have been increasing daily and I would like to raise the
> flag for additional help. Is there a suggested ratio of ClearCase support
>
> personnel to ClearCase user? Any suggestions would be appreciated.
> Thanks!
>
> -Richard
>
>
> ***********************************************************
> richard.kim@windriver.com 510.749.2182
> Wind River Systems - " How Smart Things Think! "
> 500 Wind River Way - Alameda, CA 94501-1151.
> http://www.windriver.com
> ***********************************************************
>
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This archive was generated by hypermail 2b29 : Sun May 06 2001 - 00:26:38 EDT